Complaints

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a resident of ************, ******, **. Our community is senior citiens and retiree's. In late January 2024, I had a new countertop installed. I needed someone to re-install my plumbing, (new faucet, new garbage disposal, p-trap and dishwasher hook up.) I had received another estimate telling me it would be approximately $180-$200 and would take less than 2 hours. Unfortunately this plumber was not available for a few days. I called Chad the Handyman and they were available that same week. They sent a plumber on 1-26-24. When the plumber arrived, he said it would be approximately $225. He was at my house for 1 hour and 40 minutes and completed the job. This company then sent me a bill for $695 with payment due 1-29-24. This was outrageous. I immediately called Chad the Handyman and spoke with the owner, ***** to explain there must have been a mistake with billing. She said she was showing the amount of $695 was correct, but she would look into it and get back to me soon. After 5 weeks and no response, I called her back on 3/14/24. She informed me that I do owe $695 for an hour and 40 min job. I told her i refuse to pay that much because it is bait and switch business practices. I was not given a contact or anything in writing. I did not agree to pay $695. I would have waited for the other plumber i received that estimate from if I would have known ****'s would charge me 2-3 times what they should have. I told her I would pay the $225 that I was quoted or even $300 to resolve the situation, but i refuse to pay $695. She said no. I told her I would be filing a report with the Better Business Bureau for their deceitful business practices. She said she didn't care. This company saw me and my wife as senior citizens that could be price gouged and taken advantage of. Please Help!

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 15th, we paid $542.95 as a deposit for them to remove our old doors and install new impact doors (that we already owned). On June 19th, they came to do the work. Afterward, we paid the remaining balance of $542.95. We found several problems with the installation (daylight seen around the edges, gap between the doors (at the lock) thats over a (standard is around 1/8). The main problem is they put the threshold stop and jamb stop at different distances from the door. To be correct, the threshold stop and jamb stop must be in line but they put the threshold 1/4" further out than the jamb. So, when they put the door in to mark where the hinges should be placed in the jamb, the door hit the threshold stop and they got the mark ******* from center jamb, by about . Thats what made the gap between the door and jamb stop (where to put the weather stripping) very large - 1/2 all around door where you can see daylight and also a gap between the door and threshold stop thats under 1/4". They blamed the gap on cheap weather stripping and offered to sell us better weatherstripping for $100. We contacted other professionals and they verified our claims about the incorrect installation. A contractor also informed us that the frame is out of plumb because the hinges are only mortised on one side and the impact doors were not installed up to ******* code. When we informed them of all of this, they claimed that they weren't told that the doors were impact, but we have proof of the contrary. They also said if they mortised the hinges on both sides (like they're supposed to), it would make the gap between the doors even bigger. They should have inserted shims between the walls and jamb to keep the gap standard. We want a full refund so we can pay someone else to take out the doors and put them back in, correctly.

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