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Business Profile

Mental Health Services

Saluscare Inc /Colonial Campus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Saluscare Inc /Colonial Campus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saluscare Inc /Colonial Campus has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A staff member contacted the ****************************************** to report that I was giving my child a controlled substance. I spoke to a nurse who collected the information of what medications my daughter is taking, including the dosage, number of times she takes them daily, and the pharmacy where the prescriptions are filled. I was contacted later the same day and asked the same questions because they could not locate the information that was obtained earlier that day. The following day I received an unexpected visit from ************** of Children and Families due to a report from Saluscare staff that I was medicating my child with a controlled substance. My daughter is prescribed the medication. I also filled out a petition to have my child released from their care on the evening of 2/4. When I called the next day to inquire about my childs release, the staff informed me that they misplaced the form and they werent sure why it wasnt seen earlier. This facility is not well managed.

      Business Response

      Date: 02/11/2025

      SalusCare's mission is to provide exceptional and compassionate behavioral healthcare. We regret not meeting your expectations with this experience and are grateful to you for bringing this to our attention.

      Your concerns have been forwarded to our Continuous Quality Improvement team. Program leaders will be contacted and a team member from SalusCare will be reaching out to you directly to discuss your concern.

      If you would like to speak to me directly, or have questions during this process, please call me at ************ or email ********************************* Thank you, ******** Sutherland 

    • Initial Complaint

      Date:11/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blessings. I have used every means offered by Saluscare to obtain my records and it has been a week with no response or records received. Suffering from severe PTSD is not helping as this matter causes high anxiety and they are not helping nor do I have the ability to walk in and obtain my info.

      Business Response

      Date: 12/27/2022

      Hello,

      Due to federal laws of confidentiality with regard to protected health information, we are unable to address this specific concern in a public format. Please know that as of this date (12/27/2022) there are no outstanding records requests. If you have made a request and have not yet received your records, please contact ************ for personal attention where your mailing address may be reviewed or an in person pick up of records may be arranged.

      For other requests, please call the **************************************** at 275-3222, ext. 6503.

      Thank you for allowing us to serve you and to resolve this complaint. 

       

       

    Saluscare Inc /Colonial Campus is NOT a BBB Accredited Business.

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