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Business Profile

Motorcycle Dealers

Stu's Motorcycles

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    12/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Did not deliver bike as oromised on 10.26.22 but in december. Dealer instalked wrong parts and damaged bike. On 12.30.22 at 10am dealer did not complete repairs I want my money back to go to a different dealer to correct repairs

    Business response

    01/06/2023

    This response was provided verbally to BBB:

     

    The customer brought his motorcycle in for an insurance claim in October.  We returned it to him in November with an incorrect windshield on it.  December comes around, and he had been pressuring us for proper windshield, which we had already ordered.  He was verbally abusive to staff.  He came in days later with additional, unrelated damages.  We encouraged him to contact his insurance.  He followed with abusive language to our staff and then management, to the point where law enforcement was called to remove him from the premises.

     

     At this point, we still owe him a windshield.  I would be happy to have him drive in front of the building, call the service department, and we will replace it there on the spot.  We can then part ways from dealing with one another.

    Customer response

    01/11/2023

     
    Complaint: 18660310

    I am rejecting this response because:

    Dealer installed wrong windshield

    Scratched instrument bezel

    Didnt replace ripped clutch shifter

    Installed wrong brake cable

    Scratched brake master cylinder with screwdriver

    Shifter is no good needs adjustment, before it was smooth shifting.

    He held bike longer than when promised, he kept lying on the fone that he repaired all.he collected $5000 but did s**** job, theyre no good.

    At second appointment in december he wouldnt fix all the above except a new windbreaker.I confronted the ** but he got embarassed and the jackass threw me out.

    I want the money back, he didnt do the work

    Sincerely,

    **********************

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BBB Rating & Accreditation

A+

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Contact Information

14607 Ben C Pratt/6 Mile Cypress Pkwy

Fort Myers, FL 33912-4465

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(239) 230-2090

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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