Customer ReviewsforFlorida Cancer Specialists

Took someone to the *************** location and she was treated so bad I can't believe how rude they can be to elder ill people. They have beverages for the patients and years ago someone nice there had told this person to help yourself. Now this patient went in to see the doctor, was having a bad day with an upset stomach so took a coke in hopes of it settling her stomach. Someone named ***** leaped out of her office chair went to get an additional person and basically verbally attacked the patient and took the coke back with the two of them making a scene in front of other patients and staff. This patient spoke with someone claiming to be the manager who had no compassion for the patient.

Physicians don't seem to care and the phone system is the worst in the nation. I was told my doctor was out of town and found her there. Operators leave you hanging for days. You are always put on hold. No one seems to care about your call. Bet none of them have had cancer! It's no Moffitt!

I have gone here for around 10 years and have grown to expect the long waits, assuming they come with the territory. Usually, I am distracted by calls and other things, so 8 out of 10 times I just wait. But I can confirm the long waits. Recently I have no insurance so I have to Self-Pay. The blatant disrespect, week-plus delay in returning call (if they call-called my husband's phone not mine once), over-talking me when I asked specifically for what the amount would be for a follow-up office visit from a hospital discharge, are beyond ridiculous. Again 10 years with a doctor I trust, but the front desk staff not ever answering the phone, the nursing staff not returning calls, and the finance department taking a week to return a call regarding pricing, being rude, overtallking, not repeating their name and hanging up : extreme. Especially when added to the other norms of the office. Florida Camcer Specialists Office Staff in Orange City have been horrific these last weeks.

Another month with them playing with my prescription that I need for sickle cell pain, something they give a rats butt about especially being a young black man. I don’t know if it’s race thing or what. They pretend to be so caring but if something is screwed up communication wise and you call a few times they won’t even get to taking care of your voiced concerns and or your feelings. I have to go without my meds for days at a time sometimes for a week. Now they got me waiting again since Friday 06/07/2024 for a doctor to sign off on a prescription that I been getting for almost ten years. Really sucks. Depressing that I have to go three withdrawal before receiving my meds. Hopefully something is done about that for the younger and older people that has to go here. Continue to pray for them to have compassion for their patients who didn’t ask for any kind of disease especially a hereditary disease, smh. Sucks…..

If you had asked me a year ago I would have given them a 4 star. The Doctor himself is kind and shows compassion, however the rest of the Florida Cancer system is horrible. 1: They do not answer 9 out of 10 times. You get a recording saying they are busy and to leave a message.2: They never call you back. 3: The front staff has an awful demeanor. They are short and rude with patients.4: ********** states it closes at 5:00 however many late afternoons I have called and the answering service is already picking up. 5: They book 3 doctors in a facility that can only accommodate 2 doctors. This has caused numerous appointments to have a 3 hour wait time. Horrible for the patients which are extremely fatigued and sick. 6: They book appointments and print them out for you, yet somehow the appointment changes in their system with no notice to the patient.7: Anytime their is a change in medication it takes weeks for it to get sorted out.

We were referred to Florida Cancer Specialists under the impression, the facility was run through Advent Healthcare. The Advent Healthcare name is on the building and the Cancer Treatment Center shares the same parking lot as Advent Hospital in Daytona Beach. However as soon as we signed in at the front desk we were told that they were not affiliated and later told they were partners? We had all our paperwork filled out prior to the appointment & showed up 15 minutes before our scheduled appointment time. We waited more than an hour and a half in the waiting area & nearly two hours before the doctor walked in to see us for the first time. My husband has stage four renal cell carcinoma and was being treated at the Mayo Clinic, Jacksonville for three years, but because of insurance issues with pharmaceutical coverage for his new cancer treatment we were told we had to transfer to another healthcare facility. The oncologist was apologetic about the long wait but our overall first impression was not good. He was arrogant and did not make us feel welcome to say the least. When asked about diet, he responded that my husband should eat whatever he wants with no regard to nutrition or the benefits of a healthy diet, especially when fighting a disease. He said there was "No Science" to support healthy eating and cancer!!! This was a huge red flag for us, especially since a large framed promotion for Advent Healthcare Nutrition staff was prominently displayed on the wall when you walk in to the facility. The rude & careless demeanor of this physician turned out to be a blessing in disguise, because it motivated us to contact our insurance company one last time to see if they would make an exception and allow us to continue his treatments at Mayo. Thankfully, we were able to switch treatments back to Mayo, a World Class medical facility! We would not recommend Florida Cancer Specialists to anyone unless it's a last resort. FCS can do better and we pray for their patients.

First thing, when going through cancer or any illness , you have to feel comfortable with your doctor and staff because you spend a lot of time with them. If you dont feel a 100 % that you can trust them or you feel nervous around them than you need to keep looking around till you find a place that makes you feel like family and that you are a person not a number! For me, I found that at the Florida Cancer Specialist! 2nd, you need to make sure your surgeon as well as any other people that you need to do to have a good quality of life is there for you! My surgeon is ******************** and he is fantastic ! My Doctor ******************************* at the ********************** facility on **************************************** across from ******************************* has been fantastic! I have been a patient of Stage 4 HER2+ breast cancer for 11 years now and ongoing and I would not want to go anywhere else, I would be afraid because I am living proof that with my care I get and their watchful eye over me and their love that they show me everytime I go for treatment and their concern of how I am doing is wonderful! I thank God for having those people here to take good care of me!Of course ,God does the healing through the doctors and staff! and I will never be able to thank them for all they do for me and all the other patients! Again if you feel uncomfortable than try another Dr at Florida Cancer Specialist or a different location and than if you are still feeling uncomfortable than try some other facility because you need to feel positively the whole time!! I send prayers and positivity to the patients as well as their families and friends and have a good support system!!!!!

Sent to a horrible Pa that knew nothing, Did not give me test results Ended up in hospital for 5 days with sepsis among other issues They never followed up or returned my call. The pa told me all I needed was a b12 shot . She has no idea she shouldn’t be there . Shame on Them for allowing this , After 6 months of problems including a surgery because of there negligence

Horrible service, no feedback or follow up, dr. Read blood test results incorrectly, didn’t communicate the results and then didn’t show up for scheduled appointment. Went in for follow up today and waited for over an hour after the scheduled appointment time for dr. ***** to come in- in the meantime there was no communication about when/if she would be meeting. I can’t really express our frustration with the level of incompetence of the staff and the apparent lack of concern for the patients at the Florida Cancer Center at The Villages location!

Orange City, FL: 1) No one follows up to check radiology results they ordered. Luckily health system posts results for patients to view. 2) Phone system does not work. No one answers phone. I have to drive there to talk to anyone about alarming results. 3) Their “premier” clinical care is NOT - patients no longer have access to a clinician for issues, questions, assistance. So much for chemo training RN who said, call if any for questions or problems -“ we are here for you”. NOT 4) Their appointment scheduling system for radiology orders is unacceptable. Call and you wait and wait for an appt scheduler to respond. After an hour’s wait on hold, you are disconnected. If I leave my phone# for call back, no call back.