Optometrist
Quigley Eye SpecialistsHeadquarters
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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My eye doctor told me I might have glaucoma maybe in November. I had a field of vision test done April 21,2024 to determine if I do have glaucoma. I have called probably 4 times in the last few weeks for the results. They know I need this information for my pulmonologist so he can give me the best medication for my lung issues. I have been asking if I have glaucoma since November.Business response
04/25/2024
Dear ***********************,
I have expedited your request for your exam results to our Medical Records Department. Our records indicate that you were contacted today with your exam results. If there is anything further you need, please don't hesitate to reach out.
Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Quigley Eye was my eye care company for many years. During a regular check up I was advised that I needed cataract surgery. They performed all of the required tests, while I was signing the required forms I was advised that for an additional out of pocket cost of $4,900.00, I could have lenses put in each eye and never need to wear glasses again. I agreed and paid. At my follow up visits I complained that my vision was much worse than before the surgery. Dr **** the surgeon, agreed that the surgery was not a success, he advised a different lense should be installed, or a piggyback lense should be installed, he felt the piggy back lense would be easiest to do and correct the problem. I went along with his recommendation. At the surgery center, on the following day, the doctor that checked my eyes, commented that she wouldn't have recommeded this surgery for me. This additional surgery was done with no improvement. On another follow up visit I met with another doctor at Quigley Eye, who advised me that these procedures should never have been done in the first place because I had mono vision. After more follow up visits Dr *** advised me that nothing else could be done, I'd have to live with it. Now without glasses on I can't read my watch, I can't read a menu at a resturant, I cant read my computer key board, I can't read the smaller print on the dashboard of my car, I need glasses to read any smaller print. Prior to the surgery I only used drug store readers for magazines or books. I'm sure Dr *** did not mean to do this to me, but he made the mistakes that caused my vision problems. I want a full refund of the $4,900.00 "never need glasses again" charge! I have as of today, made nine phone calls to Quigley Eye, to a special number they gave me regarding this problem, leaving a voice mail, with only one response, stating that someone would get back to me, no one has ever called me back!Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 06/22/23 Eye test and contact lens fitting was paid for at a ***** of Quigley Eye Specialist located in Cape Coral. This is a process whilst trying on and adjusting different lenses. The branch which performed the service closed operations. I contacted Quigley other branches for continuation of finalizing the contact lens adjustments. Quigley could not make decision how to proceed and kept pushing me around. I now have to pay and see another eye specialist to get the procedure completed. How horrible for a so called professional company. I want my money back. I do not want to do business with this company anymore.Business response
03/18/2024
************* was called and advised of a refund per his request 3/18/2024Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Service was provided and was charged $95 for there service. my insurance provider indicate that this facility was in there network. but the receptionist would not even look at my insurance. so i provided payment for there service. was given a credit card receipt. indicated that i needed a report of the service rendered. they claimed it would come by mail. but never has. i would like this record my for insurance *** to reinsures me. after a period not receiving the information .i contacted there business office to get help.they would message the people that rep with my request.she left a message on phone from *** at medical records ************ i need to come to there office and sign a release and pay $1.00 per page for my record of the invoice. that i find ridiculous for and invoice for my insurance company. these doctor's are very good but there staff from the front door to the offices are just (Awful ) being nice.......Business response
05/12/2023
This complaint is being addressed with appropriate managers in billing and customer service.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.