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Business Profile

Optometrist

Quigley Eye Specialists

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Quigley Eye Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quigley Eye Specialists has 17 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a Patient here for Many yrs, my entire Family. I will be taking my Business elsewhere. My Vision has changed. The Doctor changed my glasses prescription, but didnt change my Contacts, after paying for a contact lens exam in June of 2024. When I called to get a trial pair of Contacts to match my new prescription it was a huge hassle. Finally received a call that the trial was available. When I picked them up, I was confronted by the optical clerk who had a horrible attitude. We were going back and forth with one another, I left very unhappy. I didnt look at the lens when I was there. Once I arrived Home to put them in, I noticed they were expired. I called to inform them they gave me an expired trial pair of contacts, this was on Friday 2/21/2025. I received a call from the (Optical Manager), she was extremely standoff. She told me that I wasnt getting another pair of trials, she stated that I am trying to change my prescription. Yes, I am trying to change the prescription of my contacts because my Vision has changed. The Doctor changed my glasses prescription, but never changed my contacts. I cannot see with my contacts I am currently wearing. I wear my Contacts more than Glasses due to my line of work. The Office Manager argued with me about replacing the expired trials that they gave me. My contact Lens need to match my current prescription, and they refuse to give me a trial that is not expired! I have contacted corporate twice, no one has contacted me, or helped. I cannot see with my old contact lens. Im also having severe headaches. I now have to pay out of pocket to have an exam at a new ********** because Im not eligible to file through insurance until June. All I have asked of them was to give me a trial pair of contact lens that matched my new prescription, this is their practice and Ive had this done each time I needed a different pair of contacts. They are refusing to replace the expired pair they gave me.

      Business Response

      Date: 03/17/2025

       

      Dear *** ******, 

      your complaint has been escalated to the Regional Director who oversees the optical department.   You should be receiving a call from someone within 24 hours.  

      If you do not hear back, please feel free to email me directly - ******************************************************************* 

       

       

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 23018357

      I have reached out to their corporate office twice and have not received any communication back. I have reported my complaint to their corporate office and no one has contacted me back. 

      Sincerely,

      ******* ******

      Business Response

      Date: 03/19/2025

      Optical Manager and Regional Director were notified of the complaint on 3/17, Optical Manager states that an annual contact lens fitting fee of $25 was charged to patient, the lenses issued at that time were not expired. All patient have the ability to have contact lens prescriptions filled anywhere they choose, it does not have to be from the provider issuing the script.  .   A $65 refraction fee is charged to all patients and they are made aware at time of visit and has not been paid.  There have been multiple visits where patient has requested a different RX but it was explained to her that this cannot be accomplished without her seeing the doctor.   

      Doctor's order that no more trial lenses be issued without an exam.  Her existing RX is valid through June 2025, she is able to have it filled at any eye care provider. 

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23018357

      I am rejecting this response because: This is a bold face fabrication! I did not receive a contact lens trial during my visit! The Doctor stated my prescription has changed, but she never gave me a trial for the new prescription! I received the trial pair February 21st 2025. The lens expiration date was February 1st 2025. When I called to have the trial replaced with a pair that wasnt expired, they refused. My current contact lens prescription does not match the prescription in which my vision was changed to. Ive been using lens that do not match the knew prescription. I was told by the doctor my vision changed, she changed the perception of my Glasses, but she never changed the prescription of my contacts. The prescription for my contact lens are old. Ive already seen the Doctor and she told me my prescription changed, but she never gave it to me for my contacts, nor did she give me a trial pair during my fitting. I paid for a fitting without a trial pair of lens. These People are very unprofessional, and are liars!!!!   

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My eye doctor told me I might have glaucoma maybe in November. I had a field of vision test done April 21,2024 to determine if I do have glaucoma. I have called probably 4 times in the last few weeks for the results. They know I need this information for my pulmonologist so he can give me the best medication for my lung issues. I have been asking if I have glaucoma since November.

      Business Response

      Date: 04/25/2024

      Dear ***********************, 

      I have expedited your request for your exam results to our Medical Records Department.  Our records indicate that you were contacted today with your exam results.  If there is anything further you need, please don't hesitate to reach out.

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quigley Eye was my eye care company for many years. During a regular check up I was advised that I needed cataract surgery. They performed all of the required tests, while I was signing the required forms I was advised that for an additional out of pocket cost of $4,900.00, I could have lenses put in each eye and never need to wear glasses again. I agreed and paid. At my follow up visits I complained that my vision was much worse than before the surgery. Dr **** the surgeon, agreed that the surgery was not a success, he advised a different lense should be installed, or a piggyback lense should be installed, he felt the piggy back lense would be easiest to do and correct the problem. I went along with his recommendation. At the surgery center, on the following day, the doctor that checked my eyes, commented that she wouldn't have recommeded this surgery for me. This additional surgery was done with no improvement. On another follow up visit I met with another doctor at Quigley Eye, who advised me that these procedures should never have been done in the first place because I had mono vision. After more follow up visits Dr *** advised me that nothing else could be done, I'd have to live with it. Now without glasses on I can't read my watch, I can't read a menu at a resturant, I cant read my computer key board, I can't read the smaller print on the dashboard of my car, I need glasses to read any smaller print. Prior to the surgery I only used drug store readers for magazines or books. I'm sure Dr *** did not mean to do this to me, but he made the mistakes that caused my vision problems. I want a full refund of the $4,900.00 "never need glasses again" charge! I have as of today, made nine phone calls to Quigley Eye, to a special number they gave me regarding this problem, leaving a voice mail, with only one response, stating that someone would get back to me, no one has ever called me back!

    • Initial Complaint

      Date:02/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 06/22/23 Eye test and contact lens fitting was paid for at a ***** of Quigley Eye Specialist located in Cape Coral. This is a process whilst trying on and adjusting different lenses. The branch which performed the service closed operations. I contacted Quigley other branches for continuation of finalizing the contact lens adjustments. Quigley could not make decision how to proceed and kept pushing me around. I now have to pay and see another eye specialist to get the procedure completed. How horrible for a so called professional company. I want my money back. I do not want to do business with this company anymore.

      Business Response

      Date: 03/18/2024

      ************* was called and advised of a refund per his request 3/18/2024

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service was provided and was charged $95 for there service. my insurance provider indicate that this facility was in there network. but the receptionist would not even look at my insurance. so i provided payment for there service. was given a credit card receipt. indicated that i needed a report of the service rendered. they claimed it would come by mail. but never has. i would like this record my for insurance *** to reinsures me. after a period not receiving the information .i contacted there business office to get help.they would message the people that rep with my request.she left a message on phone from *** at medical records ************ i need to come to there office and sign a release and pay $1.00 per page for my record of the invoice. that i find ridiculous for and invoice for my insurance company. these doctor's are very good but there staff from the front door to the offices are just (Awful ) being nice.......

      Business Response

      Date: 05/12/2023

      This complaint is being addressed with appropriate managers in billing and customer service. 

       

       

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