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Business Profile

Pet Store

The Turtle Source

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I ordered 2 turtles from this company online. Everything went as planned until delivery day. Mind you, I spent $80 to overnight ship these turtles and they were to be delivered to my home by noon the next day. UPS says they received it at 3am and loaded it @7am yet I never got my package ,and THEN UPS says they "lost it IN THE WAREHOUSE"!!The company stayed in contact with me until I told them I was at the UPS facility and until I sign for this mysteriously lost package that it is them who are liable. BOOM !! Now all texts are unread all calls go straight to voicemail and no one can tell me a damn thing!! I either want my $400 back or my GD turtles otherwise I can promise you I will see them in court ASAP!!

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BBB Rating & Accreditation

B-

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Years in Business: 20

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

19235 Miami Blvd

Fort Myers, FL 33967-3746

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(239) 220-4280

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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