Complaints

This profile includes complaints for Incore Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Incore Residential, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Incore Residential, LLC

  3414 Forum Blvd Ste 2 Fort Myers, FL 33905-5595

• 

  Incore Residential, LLC

  PO Box 60195 Fort Myers, FL 33906-6195

• 

  Incore Residential, LLC

  1763 1st Ave N Saint Petersburg, FL 33713-8903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed a huge sum of money and decided to contact a recovery company via their email address: harperjamesplatform @ gmail com they help me recover all my lost funds and profits. They are very honest and reliable with great support to answer your questions 24/7 service. They have good reviews online and they are the best ...if you need help with funds recovery you can always get in touch by mail and they can direct you to their recovery website. Everything about them is legit, their English is good ,I highly recommend them due to my experience and have finally got my $82,350 back. I'm so happy

  Business Response

  Date: 01/13/2025

  This is not related to our business.

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ************************ and have had issues paying my rent. Previous issues include paying rent during non office hours and the *** doesn't offer a way to pay after hours except through the resident portal. On 4/3/2024 I attempted to pay my rent through the portal and the transaction would not process. I never received an email that rent was paid, I paid at 6:30 am on 4/5/2024 and I received an email that my rent was paid and transaction complete. In order to pay my rent I was charged $171.00 late fee. I emailed incore office regarding the $171 and received a smart a** reply from an employee stating that I did not log in to the resident portal. So I couldn't pay my rent, and their portal showed that I was never logged in, my point exactly! I can't pay my rent if their system doesn't work and there is no alternative way to pay.

  Business Response

  Date: 04/09/2024

  We have reviewed the request to waive the $171.00 late fee, and this has been approved.  We have reached out to the complainant with this information.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Black mold growing in windows. I have 3 children that this is effecting. The black mold has caused my childrens asthma to flare up to the point I'm having to do breathing treatments on the twice daily. My youngest has also been covered in hive from the black mold as she is very allergic to it. I run a air purifier and fans to try and help but it does not help. ( The landlord has said its not mold and had someone come in and wipe it all out, but since has came back and now growing in toilet's. They no longer will do anything about it.) - Apartment has been having leaks that puddles our carpet (has soaked 10 towels and still was a huge puddle), This has happened 4 times now. This time on the 31st day of May 2023 they said they cant find where the leak is coming from and cant do anything about it. so my floor has a puddle of water with nothing being done about it. - The carpet and tile was supposed to be replaced when moved in but they did not replace them. and have been reminded they need replaced but has yet to do so. - We also have had roaches since move in and they had treatment done several times. They had resolved but have recently came back from another apartment as they are coming from the vents. I notified them and have yet to send pest control out here to get rid of the roaches again. Property Management: Incore Residential, LLC uses ****** Law Firm, to handle their complaint For ***************************.

  Business Response

  Date: 07/06/2023

  Thank you for taking the time to express your concerns.  Our management staff works hard to ensure we address any concerns from our residents promptly.  Unfortunately, the statements made are inaccurate. Below are some responses to your concerns.
  
    On October 15, 2022,Mr. **** came into the office with several service requests, including a broken window screen and that the windows had mildew. Maintenance staff entered the unit within 48 hours to assess and repair.  A service request was submitted on 12/16/22,citing Windows has problems. The windows are older, and condensation can occur, which is the residents responsibility. The onsite team did a follow-up courtesy clean-up and submitted an order for replacement windows. The windows have been on backorder, and we have received delivery confirmation for the week of July 5th.  We also offered new flooring but when the vendor arrived for installation on 11/03/2022 after providing proper notice,they were turned away by you, being told the apartment wasnt ready.
    Our most recent unit inspection on 07/05/2023 confirms there is no active leak in the apartment and no sign of mold. There is a housekeeping issue that shows why there could be potential pest control issues. Pest control has serviced this unit multiple times with no signs of issues, but the most recent request on 5/18/23 was missed and will be rescheduled for 07/13/2023.
   Management feels as though this issue is resolved but we are happy to discuss allowing you out of your lease as youve requested, please contact the ************** to move forward. 

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of Thursday, July the 7th the Air Conditioner in my apartment stopped cooling. I submitted a service request to resolve this issue. On Friday the 8th I was informed that the compressor in my unit had failed. Initially the leasing office installed a portable AC unit in my bedroom and told me that the company responsible for servicing my unit had been contacted but they could not provide an estimated time for repairs because they did not have a compressor available. Upon arriving home on Friday, I entered my bedroom, where the portable unit had been temporarily installed. The temperature was 107 degrees F. The unit they provided did not have it's exhaust hose properly attached and thus all the hot air it expelled was gathering inside my apartment while consuming electricity I am responsible to pay for. Frustrated, I went to the leasing office and asked them to re-attach it as I nearly fainted upon entering my bedroom. They informed me that there was nothing else they could do at the time and so I spent the entire weekend in what became a sauna since I had to re-connect the exhaust hose on multiple occasions. After complaining again on Monday, I was informed that it would have been 16 days until the original vendor repaired my AC. I requested an escalation, and after all these miserable days, the regional manager was contacted and alternate vendors were then involved in possibly finding a solution. To date, I was told by the property manager that my issue MAY be resolved by Thursday the 14th. Yet, I have had to suffer in over 90 degree F weather with a malfunctioning portable AC unit and without the use of most my apartment. While the local management are not directly responsible for the issue, as a tenant I would trust them to provide me with adequate living conditions and have contingency plans for such dire situations. If I owned pets, they would likely have died. This has caused me great suffering and inconvenience. I hope to be compensated fairly.

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/14) */ Mr. *********** reported his ac was not cooling via phone call to the after-hours maintenance line early morning on Friday, July 8th. He also sent a text message to the leasing office via the community text messaging service. His text message stated his ac was malfunctioning and that the apartment would be available after 9:00 a.m. to look at the problem. The maintenance team promptly went to his apartment to assess the issue around 9:00 a.m. They discovered the compressor had failed. The maintenance supervisor called the company who originally installed the unit to report the faulty compressor and learned the part was under warranty. He ordered a new compressor but had to wait to receive a response as to when we could expect to receive it. In the interim, the property manager called the resident to provide him with the details they had up to this point. She informed Mr. *********** that they would need to install a portable ac in his apartment to assist in keeping him cool over the weekend while they waited to hear back regarding availability of the new parts' arrival. The resident agreed to have the portable ac placed in his bedroom for the weekend. On Monday, July 11th, Mr. *********** reported that the hose on the back of the portable kept coming loose and falling off over the weekend. The maintenance supervisor went to his apartment and found the hose was attached to the back of the portable ac just fine, however, he added additional tape to secure it better. Later that day the maintenance supervisor was informed that the part would not be available until approximately August 2nd. The manager informed the resident of this information then contacted me for additional guidance. I instructed her to call other vendors to see if anyone had a new compressor any sooner. She called two additional vendors and was informed the following morning, Tuesday, July 12th, that those vendors could order the part, but they did not have an estimated date of arrival because parts are on back order due to the lack of supplies as a result of the pandemic. During this time, she sent the maintenance team to the residents' apartment to have them check the portable ac because the resident had complained that the portable was not cooling sufficiently. The portable ac was unplugged and off. The resident had also left his blinds and drapes open allowing more sun and heat to come in. Once we realized the wait for a compressor was too long the team then inquired about ordering a new condensing unit which would include a new compressor. They found that this part could be ordered and was expected to be delivered the following day, Wednesday, July 13th, so they ordered it. The condensing unit arrived as expected on Wednesday, July 13th, at approximately 11:00 a.m. The maintenance team had already prepared the old unit to be removed and had all of their supplies at the apartment so that they could promptly install the new one when it arrived. The new condensing unit was installed and cooling the apartment by 2:30 p.m. on Wednesday, July 13th. The resident was not home during any of the above listed visits to his apartment. On Thursday morning, July 14th, the property manager attempted to call, text and email the resident to confirm the unit was cooling properly and that his concerns had been addressed. As of 1:00 p.m. on Thursday, July 14th, she still had not received a response from the resident. The maintenance team went to the apartment again to check and make sure the new unit was cooling properly. The resident had his thermostat set to 75 degrees and the temperature in the apartment was 75 degrees. The apartment felt comfortable and cool. We noticed during this process the resident had removed our thermostat and installed his own. We are happy to offer a rent credit for those days the resident was without air conditioning. Consumer Response /* (2000, 7, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) As a result of the submitted complaint, Incore Residential has decided to provide a $300 concession on August's rent. I wish it had not been necessary to escalate the matter - that the company had taken the initiative to compensate a responsible tenant without outside involvement. Alas, compassion sometimes arrives late. In terms of the response received, I must first mention that at no point were the curtains open during the time the portable unit was operational in my apartment. I welcome management to prove that claim, as I have mine in the complaint. Logic dictates that light absorbed causes heat. Secondly, the portable unit was disconnected from power during days when I anticipated maintenance to be on-site. I found it polite to avoid them having to dispose of large amounts of water collected over the course of a full day of operation. Moreover, having a poorly operating unit cool an empty bedroom while shooting up my electric bill (which I am responsible for) made absolutely no financial sense. Lastly, the thermostat had been changed over a year ago, while the former property manager still worked here, he authorized the upgrade after the AC had already presented issues twice. I find it crucial that if continued transactions are to take place between Incore Residential (Lindru Gardens) and myself, that these are performed in the spirit of goodwill and honesty. Even in these trying times, it will be difficult to retain "worry-free" and reliable tenants such as myself if they are treated with disregard. I appreciate the help of all those involved in resolving this matter.