Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posting to current *************-properties they state they no longer own nor even manage, they also seek ssn #'s to be placed at their scummy , bottom ***************** who sadly are the only homes available at a FAIR market value , regardless they do not obscure the ssn and them asking for ot PERIOD is both illegal and unlawful. Per us code- they are in violation of not one but several statutes, to include the gramm,leech, blaily act. Sited this act and offered acceptable remedy in substitute only to be homeless due only to them currently. Bg check never performed but money withdrawn. Do not return calls.

  Business Response

  Date: 10/06/2023

  We have a list of our requirements posted in several places on our website. It states that you must provide a copy of your license, social security card and pay stubs. Every application is treated the same. We do not make any exceptions to this rule. We received your incomplete application in the office on 9/29 and we spoke to you on the phone that day. An email was sent to you later that same day requesting a copy of both of your license, social security cards, proof of income and up to date shot records for your dogs. We never received a response or the information requested from you. Then on 10/1 we receive this BBB Complaint. You did not provide the required information and we cannot approve your application.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand the there site says no refunds, but they honestly can not tell me that I don't pass a background check for criminal when i work for a notary company and live in a apartment complex that requires a background check for criminal and credit and I passed with flying colors twice. I worked at dollar General and to be store manager they have to run a background I passed,. When she told me i didn't pass the credit check I called my apartment complex she ran my stuff again and I passed again flying colors. And this a a high complex apartment so if I pass here there is no way she can't tell me I didn't pass there. They scamming people and that isn't right. I have no criminal background and I may not have a lot of usage for credit but my score is great. So either they don't like certain people so they lying to not rent and keeping their fees but it isn't right. Application background fee should be refundable the person is paying it, and I know exactly what my score is and what is on my record i check it cause I want to make sure I pass. This isn't the first time I've heard about this either people being told they haven't passed yet they passed in another place with higher standards.

  Business Response

  Date: 08/01/2023

  Application fees are non-refundable as it states on our website. We are charged for the background reports and we have to pay the employee working on the application package. Every rental company has their own set of rules. We do not base our decisions off of other rental companies' criteria. We have verified pertinent information that you did not include on your application. Also you have not provided any proof of income for yourself. We do not take someone's word on having help paying the rent or proof of income for someone who isn't on the application. Your credit report states: Lack Of Recent Installment Loan Information and Too Few Accounts Currently Paid As Agreed. 
  
  
  We will not be refunding your application fee. Your application does not pass our criteria.

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20382683
  
  I am rejecting this response because: I have Enclosed your Application requirements as it states (OTHER INCOME)  i supplied that statement to prove my OTHER INCOME now, I also stated that I was Self Employed cause I Own My Own Business as a Notary Public, Now as I will if I have to show that I proved all my Required Documents To Prove my Income, You told me on the phone it was cause I didn't have Enough credit activity on my Report, well that is funny since I have been paying my Electric every month, and my Internet bill every month, and I know for a fact that those 2 alone are reported to the crediting companies, and as I stated to you prior to my call and in the **mail I may have not had my bank account connected at the time you run the report to show all activity cause there was a fraud alert on my stuff so I had to take care of that,. But I gave you all that information in details,, I even offered you a copy of my detailed credit report, and even submitted a bank statement with deposits made, showing I had proper income for the amount of the home, I even submitted a copy of my personal information which by the way by law you have to sure that we receive a copy of the reason you denied us. I may not have a lot of credit usage cause I don't have credit cards, but I  know my credit score between ******* and I don't have any evictions, or any criminal records, and I pay all my bills, so I don't know what you base your rental base on, but if I can pass a federal and State Guidelines and Lenders, and Mortgage Loans, and what not then your Company is really scamming people and that is a Fact, cause there is no way that someone that can Pass in 4 different rental Companies, Federal, State, Mortgage Lender, isn't going to pass your Rental Application. I have Proof that I passed Federal, State Background Check cause again I'm a Notary Public Official, required Background Automatically for a ****** plus the place I stay now ran my background and I passed and it's a Community complex, the place I lived before here was a +55 community very high standard place and I passed there so yeah I would really like my fair credit report mailed to me please. by  law I have that right to request that I get one. Since you say you ran my background and I didn't pass your background then I want my report and you show me why I didn't pass thanks..

  
  Sincerely,
  
  Heather