ComplaintsforBev Smith Kia

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My new car broke down on the side of the road on my way home from work on May 24,2024. Oil was spilling all over the road. I called this dealership because I bought my car there. They had me call *** ******** care to get a tow truck to bring my car to them. I was an hour away, and it was too far to be covered under warranty. So they took me to Napleton Northlake **** The problem is, the service tech ******* wrote an appointment and never cancelled it. Instead, it shows that I was at Bev smith kia with my car at the exact same time I was having my car in the shop at ******** **** Bev Smith kia continued to falsify documents by claiming they did a service maintenamce check on my car that day, but my car was at ********. They then reported this made up appointment to car fax. It caused me to lose help from Northlake *** because it looks like I took my car to Bev Smith kia first and it was diagnosed by them, but it is all a lie. I never had service done at Bev smith kia. I want this fake appointment reversed, and the maintenance visit removed from my carfax report. They sold me a faulty car, and my engine exploded on the expressway after only ***** miles, this vehicle was junk. And I want my money back, you can have the car back, just refund my sale

  

  Business response

  07/30/2024

  My advisor spoke with ***************** on the phone, regarding the issues she was having and informed ***************** to reach out to Kia ******** to get the vehicle towed into our dealership.
  My Advisor created a repair order anticipating Mrs. ******* vehicle was going to be towed in shortly after they spoke.
  Once, we were notified the vehicle was going to be towed to the closest dealership near her which happened to be ********, we went ahead and closed the repair order as no work was performed. (see attached)
  We will be calling our Carfax Representative to get the additional maintenance visit removed from her Carfax. 

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2012 *** ******** There is a *** ****** for fuse that could catch fire. We called Bev Smith Kia and have it scheduled for 6/19/2024 @10:00. I take off the day so I can bring the car in for service. ***************************** was the service advisor. At 10:30, she can and told me that they dont have part and have to order and not here until 6/21/2024. If *** does not have the part then they should NOT schedule for service. ***** told me that service department had done this kind of stuff many many times and that they had ask them not to.I am extremely frustrated with the way *********** operates. *** not only wasted my day coming for nothing but also caused me to take off work and time to take the car in.If this is the way Bev Smith Kia and *** in general operates then I will never buy a *** again.

  

  Business response

  06/20/2024

  Customer came in yesterday June 19th, 2024. Met with my Service Advisor and we looked at the vehicle and determined we needed to order the specific part for that Kia ******* With some recalls, parts are vin specific and cannot be ordered until we physically inspect the vehicle to determine exact recall repair needed. The part is expected to arrive June 21st , as we ordered it the day the customer came into our dealership. Once the part arrives the customer will receive a call letting them know it is here and we will schedule accordingly. 

  Customer response

  06/21/2024

   
  Complaint: 21871955
  
  I am rejecting this response because:
  
  this is a recall due to potential fire hazards to the car. The *** is on the letter sent by ***. Bev Smith Kia can always check for required part with the *** number and order it to have it ready when customer comes for service. To say that you have to make an appointment, take off work, and then have to take another day off to make another appointment to actual do the job is just ridiculous. Is this a standard practice of your organization?
  Sincerely,
  
  Nha Le

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 4th, 2024, I brought my vehicle to Bev Smith Kia due to an engine failure. Despite assurances of prompt communication and resolution, my experience was marred by delays, lack of responsiveness, and unfulfilled promises.We were advised to rent a car as no loaner vehicles were available due to the dealership's backlog. Bev Smith Kia assured me they would reimburse me for the rental and directed me to a specific rental company. I received no updates for several days until I persisted and was informed that the engine failure was covered under a *** recall and a new engine would be installed.The repair took over two weeks, during which I rented a car at my own expense. Despite providing the rental receipt promptly, I have not received any reimbursement. I was even told the rental company should have charged the dealership, not mea situation I cannot rectify now.The lack of communication and transparency from Bev Smith Kia has been extremely frustrating. Despite repeated follow-up attempts, my calls have been avoided, and I have been given the runaround regarding the reimbursement check. Nearly five months later, my husband and I have had no response to emails/phone calls, no reimbursement, and no indication that the dealership values customer service.This experience has left us feeling neglected, undervalued as a customer, & deeply dissatisfied with **********************'s level of service. We expect reimbursement for the rental expenses of $639.70 incurred due to Bev Smith Kia's failure to provide a loaner vehicle as promised. This amount does not cover the interest I've had to pay on my credit card due to this charge.

  

  Business response

  06/13/2024

  Personally spoke with ********************* regarding this complaint. Apologized for the issues stated and let her know we were going to cut the check for reimbursement of the rental. Gave her all of my contact information so if there is any other issues she has she can reach out to me directly. Attached is a copy of the check reimbursement. 

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The finance manager did everything for my new vehicle and told me that I would be financed at ****** when *** smith actually financed me for ****** and when I started questioning why what was the problem I went back to look at my contract on the flash drive they gave me but it was the contract for a completely different car we went back to the dealership and they asked us what did we need with the contract anyway, I spoke to a manager there and he stated they was allowed to up the charge due to Covid well I got the car in March of 2023 ***** was long gone he then said he did not understand this, and once I start asking what can I do legally he hung up and nobody wants to talk to me or my mom this is very frustrating that a dealership that me and my family have been loyal customers to would take advantage and get over on us like this.

  

  Business response

  06/05/2024

  We went ahead and sent out the physical copies of all paperwork to the customer's address we have on file.
  Anytime a customer asks for copies of their paperwork we will gladly send them over.
  This vehicle was purchased a year and half ago.
  The customer signed the purchase order six times, where it stated exactly what she would be paying for the vehicle. Which was $69,002.98 prior to going into the finance. (1ST page of attachment)
  The paperwork signed in the ************** was consistent with the numbers she agreed to before going into Finance. 

  Customer response

  06/06/2024

   
  Complaint: 21762159
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer response

  06/06/2024

   
  Complaint: 21762159
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer response

  06/06/2024

   
  Complaint: 21762159
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to bev smith kia due to check engine light came on. They stated I needed a new engine at ***** mile, which I could not believe so I left it there to get fixed. I went back one week later to get some keys off my key ring and observed my metal detectors were missing from the back seat of my car. My back seat was ripped out and I had 2 dings on my car doors. I called and talked to several people at *** with no resolution. They told me my car was ready to be picked up on May 3rd. No one one has returned my call regarding the body work or missing items. They want to charge my CC daily for my loaner car if I don't pick up my unfixed car. The Manager *** has not called, and my advisor ***** told me he would after looking at cameras. Still no call. I have left several messages! I really would like mymetal detectors back as they were a gift and my car back to the way it looked when I dropped it off. My metal's detectors were $200 each.

  

  Business response

  05/16/2024

  Yes, the vehicle was brought into our dealership with the check engine light. Yes, the vehicle did need a new engine, which was completed and taken care of by our dealership, at no cost to the customer.
  The back seat was taken out due to there being an oil concern and was put back as it were before.
  As far as the metal detectors are concerned, we did take at the security footage and did not see any footage of the metal detectors being moved out of the backseat or in the vehicle at all. The technician that worked on the vehicle also stated they were not in there to begin with.
  The two dents the customer mentioned that were not there prior to bringing her vehicle to us were not caused by our dealer, but as a goodwill gesture we had the dings repaired yesterday. (5/15/24)
  The customer is not going to be charged for the loaner vehicle. 

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 31, 2023 I bought a used 2021 gv80 from bev smith kia. I was unable to find out when the car was purchased from the first owner so I was unsure of how much of a warranty the vehicle still had. After contacting ******* directly, I traveled back up to the dealership and filled out a cancellation form (that I have a copy of) on January 9th for the $3,784 warranty and the $599 roadside assist kit (that I never received). I have called multiple times, and left voicemails with the financing department to please contact me and let me know this is being resolved to come off my auto loan. I contacted the auto loan company they had me finance with ************* and they have not received a check for the amount or anything from the dealership with the updated amount. I already had my first payment due and am accruing interest for more than $4000 (not including the tax they added on these) without any word of it being handled.

  

  Business response

  02/23/2024

  Spoke with ***********************, apologized and let her know we sent out the check for the cancellations to *********** yesterday morning. 

  Customer response

  03/09/2024

  I was contacted and after sending a copy of the contract, I received the cancellation check on my auto loan on February 28th for the warranty, I thanked them, however I still haven't received the $599 from the Road Hazard that I had cancelled on the same form. I waited a week to see if it just hadn't been updated until I contacted them again on Thursday, March 7th about the rest of the refund and she said another check should be sent on Monday, March 11th. More than 2 months after I filed the cancellation form in person, I hope it was just an oversight of not refunding both but I am hopeful that it is finally getting handled.

  

  Business response

  03/12/2024

  Apologized to *********************** for the delay, attached a copy of the cancellation check sent out to *********** for the amount of $599.99

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bev Smith Kia sold a car to me that has major rust damages to the struts, axles, and hubs both front and back. The front break calipers need replacement. They do not consider this a safety issue, and will not provide a refund or compensation. This information was withheld from me at the time of purchase.

  

  Business response

  01/30/2024

  Refunded ********************** her whole deposit of $7,000.00, as well as cancelled the deal completely and took back the vehicle.

  Provided a copy of the check we cut for *********************** 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had the most unbelievably horrible experience at your dealership. I believeI spoke to GM ***********************. I had one of your finance people attempt to convince me that my pre-approval had the wrong price on it (the online price was ****** and he had it list as ******), because *********** changed the price. Ofcourse after I challenged that, he insulted me by saying because I was a young woman I didn't understand and that I needed to read the small print. Then when I called **** to the table to obtain his assistance and advocacy, he brought the vehicle sales price to ***** but added a 4k addendum and proceeded to tell me that the addendum of 4k was non negotiable as were all the other fees. When I asked what the addendum was charging me for, he said that it was a market adjustment for the vehicle because he had to come down on the price.... also because of pinstripes, "nitrofill" and wheel locks (none of which I wanted or asked for).You really tried to convince me that it was completely normal to pay 22k for a 2016 kia ******* and that ANY dealership I went to was going to add ***** fees and addendums which would overinflate the price of the car to the level in which you were. When I stated that the *** Value of the car was 13k and I was unwilling to pay 22k your response was that is just the way it is. After I left the dealership my credit was run WITHOUT MY CONSENT.Thoroughly maddening experience and I hated every minute of it. Signed a sincerely dissatisfied prospect,

  

  Business response

  12/20/2023

  The General Manager *********************** did not speak with ************************. We are not able to determine who spoke to ************************
  The 2016 Kia ******* was initially priced at $24,998.
  The vehicle was advertised at $14,998. The advertised price does not include sales tax, vehicle registration fees, finance charges, **************, market value adjustments, documentation charges,$898.59 dealer fee or any other fees required by law" We have included a copy of our online disclosure. (see attached)
  The $3995 charge the customer is referring to us for the dealer installed options, that were added to the vehicle.
  The customer has signed a credit application giving her consent for credit inquiry. (see attachment of signed credit application)

  Customer response

  12/27/2023

   
  Complaint: 20957419
  
  I am rejecting this response because:

  Although I did sign the credit application, I was told my credit would NOT be run until I saw numbers on what was being submitted to the bank. 

  I am fully aware of the fees allowed to be charged, however the starting price of the vehicle itself sent off to the finance company was for the wrong price this breakdownhad all of the additionalfee allowances itemized underneath the price of the vehicle. When **** did come to the table to discuss numbers (per my request) I made it abundantly clear that nothing should be sent to the credit beuraus. I also have 2 witnesses (1 being the salesman) that can attest to this. Not only did they send off inaccurate numbers (Based on their own advertised pricing) but they refused to fix the issue AND THEN sent off my credit application after I left the dealership. Once I the consumer verbally revoked permission to pull the credit report, that application was null and void. 

  Additionally, I find it absolutely fascinating that **** has no recollection of our conversation being that he reached out to me via email after the fact. Unless ofcourse they have a random man cosplaying *********************** at the dealership. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 7/27/23 I bought a 2023 Kia ***** from Bev Smith Kia in Fort Pierce. In the ******* office I was offered a myriad of different types of insurance for various things on the car. I felt pressured to buy, and did purchase the Xzilon paint and interior protection for the vehicle for $999. The car was readied for delivery as I signed the documents. Taking delivery of the vehicle I noticed several of the places I had pointed out as being dirty had not been cleaned such as the rear of the driver seat and the interior of the front windshield, I didnt think much of it and took delivery of the vehicle. After a day or so I realized that I had no information on this particular interior/exterior finishes insurance. I replied to an email I received from customer service and asked for documentation of the insurance and how it worked. All I received was a certificate stating that I was insured( copies of all correspondence attached ) I received no other information about this insurance, so I did some research. I found that the exterior and interior were to have a product applied for protection . I called the dealer and spoke with ****** or ****** in ******* and asked about this. I said that clearly nothing had been applied, he then offered to make an appointment to have the product applied. So if I hadnt called there would have been no product applied and there would have been no protection to the vehicle finishes. I inquired about cancellation and was told that was not possible since the product was applied. I replied that we had already agreed the product was never applied to the vehicle. He then said I will talk to the director of ******* and he will call you back. In about two hours I received a call from the director of ******* stating that the warranty would be cancelled and that $999 would be credited to my Kia ******* agreement. That has not happened , I have sent several emails stating that if I didnt receive credit I would file a claim with the BBB and states atto

  

  Business response

  08/24/2023

  Submitted the cancellation per Mr. ********** request of $1,068.93 for the Xzilon Product.
  Attached copy of the check submitted and sent to Kia ******* *******.
  ********************** should see the difference in his account within 4 weeks. 

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/17/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I bought a car from them a few months ago.I am being contacted by a 3rd party company claiming I owe payment for a down payment on the car that I was not told about.I have contacted Bev Smith Kia 5 different times asking for my contract only to be ignored and receive nothing to determine what I actually agreed to and am now being charged late fee's from this other company for this down payment they are claiming.I would like my contract emailed to me asap.

  

  Business response

  08/18/2023

  ************** originally came into our dealership on May 22nd ***** and purchased a 2023 Kia ******** with a payment of $703.00. On that day, ************* applied for down payment assistance with an outside company, Dignifi, for $4,000.00. The application was completed by **************, with his own cell phone and authorized via his personal email and text message to his cell phone number.
  ************** came back into the dealership on May 31st, 2023,we switched him into a different less expensive 2023 Kia ********. His payment decreased to $588.00.
  He then came back into our dealership on June 1st, 2023, and we discounted his payment again to $574.00.
  Each time we resigned ************** we applied the same $4,000.00 down payment that ************** authorized himself on May 22nd, 2023.
  If he has any further questions regarding the down payment he authorized originally on May 22nd, 2023, he can reach out to Dignifi at ************ and they will be glad to go over everything with him including the phone number and email used for authorization.
  The Finance Manager on the deal, sent **************** contract to his son per his request on Tuesday August 15th, 2023.
  ************** has not contacted us regarding any issues with the Dignifi, we would've been happy to go over it with him.
  My Finance Director has reached out to **************, this morning August 18th, 2023, around 10:20am, and is waiting for a call back to further explain the charges that ************** mentioning in this case. 

  Customer response

  08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

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