Complaints

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the body shop at Garber Buick for a repair from GEICO in early 2022, i left my vehicle there for an inspection, **************** kept telling me misinformation as to get the ball rolling on my repairs, stating GEICO had to give the estimate. After a few months of being told this, I finally was told the replacement tailgate was being ordered, then a couple months later I was told it was on back order by the manager of the body shop. Its now January 2023, I called GEICO, spoke to the adjuster and was told this body shop NEVER sent any information over in regards to the repair, they stated I canceled my appointment. Now I have to start all over again.I want any and ALL documentation and photos of my vehicle sent to the adjuster, if they say they dont have the information I will gladly give it to them.

  Business response

  02/03/2023

  To Whom it may concern:

   

  Customer came in for repairs, information was left with a team member that is no longer with the company. We are currently working with customer who now lives out of the area to get the information to the insurance company so repairs can be completed in the area in which they now live.

  Garber Body Shop Team

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HI,my car has been in the body shop since July 11th 2022 and every time i call i get the same song and dance, that there where waiting for the lower quater panel, which they received back in the first week of Oct. 2022. not when i speak with the girl that taking care of the car, she always tells me my car will be ready next week and thats been more the 7 weeks ago. i call and never get a call back from them. Her name is ******* and the so call manager his name is *****. Her voicemail box is full most of the time or she never answers her phone and ***** never returns my calls. My car has been in the shop since July 11th 2022. I really want my car back, its a 20l18 mustang. Please help me resolve this proplem. Thank you ***********************************

  Business response

  12/08/2022

  To Whom It May ****************** did receive ****************** Mustang on July 11th after having an accident, we did perform an inspection and sent an estimate into the insurance company, we did receive authorization from the insurance company/customer and ordered the parts. The parts came in and we started working on the vehicle, we then found one of the panels we ordered from **** for the vehicle came in listed as the correct part but is actually for the opposite side. We contacted **** they reordered multiple times (7 to be exact) with same issue each time. **** had to resolve an internal issue that stamped the parts incorrectly and after many attempts we got the correct panel. It took us multiple months to acquire the correct parts to repair the vehicle. We understand the customers frustration and share that frustration with them. The hold up in parts is unfortunately out of our control as we have to get them from the manufacturer ****** and the large gap in time and repeated delay lies with the part manufacturer. We have some minor clips and fasteners we are waiting on at this time to finalize the repair and should have this vehicle back into the customers hands repaired correctly and precisely by the end of next week the 16th of December. If at any time the consumer has questions, please reach out to our Body Shop Manager *********************** or myself, ***************** General Manager ************.

  Sincerely,

  *****************

  Customer response

  12/08/2022

   
  Complaint: 18530893
  
  I am rejecting this response because: I've been hearing the same story. Now they give another date. I'm going to wait until December 16th and see what happens next. Thank you so much for responding so promptly. I will notify you if I get my car by then. Thank you again 
  
  Sincerely,
  
  **********************************

  Customer response

  12/09/2022

  Complaint: 18530893
  
  I am rejecting this response because: I've been hearing the same story. Now they give another date. I'm going to wait until December 16th and see what happens next. Thank you so much for responding so promptly. I will notify you if I get my car by then. Thank you again 
  
  Sincerely,
  
  **********************************

  Business response

  12/09/2022

  We will continue working to get it back in your hands ASAP. We will also update you until that happens. Thank you for your patience.

  Garber Body Shop Team

  Customer response

  12/13/2022

   
  Complaint: 18530893
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************************

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on Sep 24/2022 i have purchased GMC YUKAN 2023 VIN# *****************, ******************* he was the person helping me to complete the transaction, ****************** asked me for proof of insurance in order to issue temp plate to my vehicle, and he said (soon you go home you can add the new vehicle to your existing insurance policy) i left the dealer and i was worry how come he issued a temp plate without verify my insurance ... soon i added the vehicle i called *********** to add the insurance to the paperwork and that was the same day i left the dealer lot,,i did asked *********** how long it might take to be registered he said 2 weeks at the most, a round a week later *********** called me to resend him the insurance again i sent to him, my first temp plate was about to expire i called the dealer to see any update for the registration no one gave me any answer all what they said we will issues another temp tag for another 30 days until its done, the 2nd temp tag now its expired since 10/23/2022 and my registration is not done yet, i've called so many times for **** he never answer me until today he said (we will issue the 3rd temp tag because we have no update yet on your registration) he said (we are using 3rd party to process the paperwork) i asked may i have their contact info so i can call them myself, he refused to give me their info. when i called today again to see when he can issue the temp tag he yelled at me saying STOP F** CALLING EVERY DAY LIKE THAT. 2nd complain on 09/24/2022 soon i left the dealer lot half hr later i noticed there is a crack on passenger window i took a pic and i send it to ****, he said he cant do nothing about it, i told him i was busy signing the paperwork and i never noticed while im at the dealer, he said its not problem now.i have no idea what do now, i cant drive my vehicle and people over there cursing me and yelling at me when i have to call to ask please help i feel this place is running scam business and rip the honest people off

  Business response

  12/02/2022

  To Whom it may concern,

          We sold this vehicle and as part of the sales process we handle all of the tag and title work for the customer. We registered this vehicle for the customer out of state and for such transactions we utilize a 3rd party company. We submitted the paperwork and the 3rd party company reached out to let us know that this particular state has different rules. Due to this difference, we would need some documentation from the customer we didn't ask for as we do not need it in *******. We requested this and got it from the customer, but it did delay the process about 3 weeks waiting for the customer to provide us the documentation needed to register their vehicle. We also had a second delay between the 3rd party company and the ***************** about taxes. Garber did not delay getting this deal processed or sent in for the tag and title work out of state but there were circumstances some on the customer side and some on the state of *******************. ******* DMV will only allow 2 30 day temp tags, we did work with the **************** DMV to provide us a 3rd temp tag which was done as an exception due to these circumstances. As explained to the customer we did not delay nor do we want it to delay, we did everything in our power to speed up this process for him although it has taken longer than typical.

   

   

• Initial Complaint

  08/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Drove into the dealership on August 19, 2022. Was told by the salesman that they would only do a "soft" pull on credit. The vehicle we were looking at had a deposit on it already and could not be sold. So we did not want credit pulled until we know that the purchaser was going to do cause the dealer lead us to believe that he would not be able to purchase. The salesman gathered our info and again we told him that we did not want credit pulled until the veh came back up for sale. we were assured that the soft pull wont even show up. Wrong!! later that night we got a notification that in fact the credit was pulled. The salesman had us sign a document after it was pulled not telling us that in fact it was a hard hit. we would like this inquiry removed from the credit report

  Business response

  08/23/2022

  To Whom it may concern:

   

  Garber Buick GMC had ***** come in to look at a vehicle and apply for credit to get a monthly payment on a vehicle, We did get a credit application signed by the customer as well as a credit disclosure signed by the customer informing them what their credit score was and what we do with this information, along with how the credit would be utilized and pulled. We do have this on file for review if requested. 

  Garber Sales Team

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On, or around 5/15/2022, I agreed to purchase a 2020 Dodge Ram ****. Once we agreed on the numbers, I sold my personal vehicle for the down payment on a new vehicle. Financing was approved, however, there was an issue with the title. I gave them a check for $15,000 for a down payment, and they gave me the keys to drive off the lot until the title was squared away to finalize the deal. My third attempt to finalize the deal, they stated the down payment was lowered to $12,000, and I needed to get a cashier's check. I did, they have the cashier's check, and never returned my initial check of 15k. A week and a half passed, and I received a call stating they needed to take the vehicle back for legal reasons until the title work was completed. They came to my home, took the vehicle, and gave me a loaner vehicle for the inconvenience. Another week and a half passed, they wanted to sell the loaner, so now it was ok for me to drive the vehicle i put money down for. I've received calls on 3 different occasions to come in and finalize the deal. Each time, there was still an issue with the title. I've been driving the truck on a dealer tag, but my transfer tag has now expired on my birthday, 6/10/2022. I can't renew the registration because I don't officially have a vehicle to associate the tag with. Throughout all of this, the vehicle has been covered under my insurance policy since the initial agreement date. It's been over 2 weeks since I got the vehicle back, and no word from the dealership.

  Business response

  06/29/2022

  We reached out to customer to explain the process and reason for the wait, we must have title in hand to be able to sell vehicle to the customer, the was outside of our control and we were waiting just as he was. We did explain to customer and worked to expedite the paperwork as much as we could form our end, customer is in the vehicle and stated he would remove his complaint.

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