Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Restaurants

The Shack Waterfront Seafood Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromChris H

    Date: 06/13/2024

    1 star
    We used to come here every year, however after this year we won't be back. We ordered 7 meals and an appetizer for a total bill of 205 bucks... 3 of the 7 meals were atrocious. The only things that were edible was the fried cheese sticks and crab. The fish (Mahi) was horrible - no flavor at all! zero. 205 bucks so 3 of us can get a burger and fries on the way home. Their response was this review was "Chris, Joe or James…You could have just told us your fish was not to your liking while you were there and it would have spared you a trip for a burger on the way home. Sounds like you just wanted to create more hassle for yourself and the other 4 in your party. You clearly have words based on the plethora of reviews you have been leaving, and you could have used them during your dining experience and not had to resort to this. Here’s a lesson….the next time you dine out and you don’t like something, simply tell your waitress you would like something else before the check is dropped at your table. Just like you, places can make mistakes. Real humans cook your food in real time. Maybe it was overcooked, but man it would have been so easy to open your mouth and tell us when you were eating it, and all of this could have been avoided. I don’t know why you wanted to sit there and be all worked up over something so simple. Humans can be strange creatures, can’t they? Time to lay down the keyboard, cowboy." Trash restaurant.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.