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Business Profile

Sporting Goods Retail

Run With It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 19 at 11:35 am my husband bought a Christmas gift for me from the Run with it store in Fort Walton Beach. The item was a pair of oofos brand flip flops. The unworn merchandise with the original tag was returned to the store where they accept the item and refused to refund the money. The purchase was originally made with a debit/credit card. I brought the original receipt and explained I needed the money refunded and was denied my refund. The business has the merchandise in their inventory and will resell it. They need to refund the $64.15 back to the original card to resolve this issue.

    Business Response

    Date: 12/28/2022

    I am very sorry that the customer is not happy with our return policy, however we have had the same return policy since the store opened in 2008.  We offer exchanges or in-store credit for all purchases, we do not offer refunds for any reason.  The policy is posted prominently at the check out counter/cash register and on the cash register receipt.  We would be happy to exchange the item or the monetary value of that item for any other item in the store.  

    Customer Answer

    Date: 12/29/2022

     
    Complaint: 18650977

    I am rejecting this response, this business is working in what amounts to theft by refunding the money paid for the item after the item has been returned. In order to resolve this matter a full refund to the original for of payment is required.

    Sincerely,

    Bobbie Breaux

    Business Response

    Date: 01/03/2023

    I'm very sorry that you do not agree with our store policy, that is your prerogative but it does not change the policy.  You have an in store credit of $64.15 that never expires.  You are welcome to use it at your earliest convenience.  

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