We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Services

Pampered Pet Spa & Daycare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/23/2022 I took my 2 dogs to Pampered Pet Spa & Daycare. I've used this salon for both grooming as well as Daycare for the past 2 years. On this day I went in for the appointment I'd set several days in advance over the phone. When I arrived there was a lady that I didn't recognize and 2 or 3 very young ladies there. The older lady greeted me and stated she was the new groomer. I left the dogs with her. I picked them up a couple hours later. My dogs looked horrible, unclean and unhappy. I paid the requested amount of $100. at that point. After getting home and a couple days passed I noticed one of my dogs was actually not well. I then noticed a large sore that appeared infected. I returned and spoke to groomer. She took a picture and promised to have owner contact me. He didn't. I went to vet and dog was treated with pain shot, pain pills, antibiotic pills and ointment. I returned to salon next day asking for contact info for owner. The lady refused to give me that. She looked at the vet bill and said both my vet and I should research sensitive skin. She denied causing injury. I was finally able to find owner info without her help. Owner refused to be helpful also. Yesterday, on 7/11/22 I had to take pet back to vet for second round of meds because infection hasn't cleared up. I canceled payment for this grooming until we have a resolution. I've learned that the groomer is not a groomer and I told owner that she's going to possibly kill someone's pet and their blood will be on his hands. Not only doesn't the groomer have qualifications I suspect she's allowing the 3 very young daughters of hers assisting her with grooming.

Pampered Pet Spa & Daycare is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.