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Business Profile

Health and Wellness

Better Health Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 14, 2023, I paid $139.95 to Better Health Co (***) for order #*****--Foot Spa - Complete Kit (with round array) 1.On 9.19.23, the order arrived & I set about trying to put the unit to work, to no avail. The unit did not work as promised, even though I tried several times that evening, following their directions.. The same evening, I called *** to find out how to return the defective unit, but their voice mail wasn't working & would not record my message, so I sent two emails, one on 9.20.23, one using the standard email & the other by filling out a form on their home page.I also sent a text message on 9.20.23, asking how to return this unit for a refund, since they have a 30 day money back warranty, that says this: "...we offer a 30-day return policy through our money-back guarantee."My complaint was that the unit wasn't working & was emitting a hi-pitched whine. They replied by email, ignoring completely the whine I described, instead focusing on a beeping sound, which I had not typed into my email, since there was no beeping sound.They gave me no directions on how to return the unit for a refund. I replied & again asked how to return this unit for a refund. That was yesterday & no reply.I fear that they are trying to drag this situation out to get past the 30 day return limit, certainly not replying to my concern Their rules state that the buyer pays the return shipping charge, which I can do, but I'm asking for a full refund, since they originally sent me a defective controller unit.Here's their promise: "The Ionic Cleanse Machine is a high-tech water detoxification system that facilitates the bodys ability to heal itself. Regain health and vitality with Ionic Cleanse Detox Foot Spa Round Array foot spa system."A full refund for this defective unit is requested.

    Customer Answer

    Date: 10/03/2023

    I have been in touch with *** again & they are still dragging their feet. The defective unit was returned to BHC via *** on Wednesday, September 27 at 9:27 am & signed for by an ******. I've added both my email to them, & the *** receipt.

    They still say they need time to look over the unit, even though it has been two business days AFTER they received the defective unit that I emailed them.

    Thank you for your time. I appreciate your attempt to set things right.

    *******************

    Business Response

    Date: 10/18/2023

    We are very sorry to learn about the issues you have had with our customer service. We are working hard to ensure a positive experience for all customers. After looking at this order, it appears the return was delivered to the wrong address. The person who signed for this package is not known to us. Regardless, we have issued a courtesy refund for the full amount of your order. 

    We hope to be able to serve you as a customer soon!

    Customer Answer

    Date: 10/18/2023

     
    Complaint: 20641598

    I am rejecting this response because: I am replying this way to let the BBB know that the address that the defective unit was sent to is the address that Better Health Company (***) sent me as the address they sent that I was to send the defective unit to. I have enclosed a copy of that email.

    As for *** issuing a full refund, I'll have to wait to make sure my credit card company has acknowledged that return.

    Sincerely,

    *******************

    Customer Answer

    Date: 10/21/2023

    Today, October 21, 2023, I received confirmation from my **** card bank that this issue was resolved in my favor, so the complaint can be closed.

Better Health Company is NOT a BBB Accredited Business.

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