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Business Profile

Moving Brokers

Royal Palm Moving & Storage LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Royal Palm Moving & Storage LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Royal Palm Moving & Storage LLC has 2 locations, listed below.

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    • Royal Palm Moving & Storage LLC

      3405 NW 9th Ave Ste 1202 Ft Lauderdale, FL 33309

    • Royal Palm Moving & Storage LLC

      4774 N Powerline Rd # 201 Pompano Beach, FL 33073-3076

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/7/20 I talking to ****** at this company and received a quote for moving to **** at 3.00 per Cu foot for a total of $2147.41. the requested a deposit of $1036. To hold space for the move. I gave them my credit card number to do so. In April I gave them a tentative date charging the move date from end of Aug 2024 to the end of May 2024. On May 22, 2024 I spoke to ***** confirming move details. Telling him I was not bringing some of the items listed on the manifest but adding 20 boxes and 10 plastic bins. He then sent me a revised contract at 3.5 per Cu foot for a total of $4283.16. I told him that was doubled for an additional 20 boxes and 10 plastic bins to cancel the move and refund my deposit. He refused to refund the deposit. Now as disabled senior citizen on social security only, I feel that this company is cheating people and ask for the deposit to be refunded.

    Royal Palm Moving & Storage LLC is NOT a BBB Accredited Business.

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