Business ProfileforVanLines Inc.

Guarenteed Van Lines Do not attempt to make sure the information THEY HAVE is correct then charge you for thier mistakes. My move was scheduled due to a family emergency. I explained during the first call I had with ******* what I needed moved he claimed it was all correct and my move was all set. My list included 25 boxes 15 medium and 10 small a small dresser large dresser 1 double bed frame 3 tvs a couch love seat recliner electric fire place and my dinning room table with 6 chairs. I explained due to my family emergency I was down sizing rapidily. My quote was for ******* I paid 1300 up front to hold the truck. I spoke with ******* on 6/15 on 6/17 **** called to verify my move and go over one more time my list of things. I started to go over the list again and **** told me that I was changing the original list. All I had was 57 boxes to move and this "new list " would cost 6700 to move. I never once said I had 57 of anything!!! Long story short I then canceled there services. **** told me it was canceled. 3 times. The next day a new lady called again attempting to get my list verified. I explained what happened with the last call and stated it was canceled yesterday by **** and that the deposit was not taken from my account as of now and that it needed caceled. She then stated no one can cancel orders except her as she is the supervisor, she then canceled my order and sent me an email verifying it was canceled the next day 6/18 i saw that guaranteed van lines had gone in and taken the 1300 dollar deposit AFTER THIER SERVICE WAS CANCELLED i then recieved an email stating that my deposit would get returned but thier 15% fee would be taken. Then a new email came in an hour later saying I'd canceled to late and they are keeping my money. Thier policy states you have *********************************** on Saturday June 15th at 10 am it was canceled Monday June 17th at 1pm that is well within thier "72" hour limit.