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Business Profile

Online Retailer

Soothing Dermis Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It tells me I ordered a vacuum that is $149.00 and also $9.95 shipping. I was ordering pots and pans. When I looked at my bank statement is showed that I ordered a vacuum, in which I did not. The charges are pending on my bank statement. I have called them to ask them to cancel this order. They tell me that it has been cancelled and I will get an email confirmation on this cancelled order. I have not received anything on this in my email.

    Business Response

    Date: 03/06/2024

    Good day,

    Upon thorough review of your concern, we have successfully processed the cancellation of your order. ****** should have received a confirmation email regarding the refunded amount, totaling $158.95. Please anticipate the funds to be credited to his bank account within 7-10 business days.

    Furthermore, we have taken the necessary steps to cancel all subscriptions to ensure there are no future charges. Should there be any difficulties regarding the refund, please do not hesitate to contact us at your convenience.

    Wishing you a pleasant day ahead.

    ****

    Customer Answer

    Date: 03/08/2024

     
    Complaint: 21387080

    I am rejecting this response because:

    Sincerely,

    *****************************   *********** told me that I should have received a letter that they had cancelled this order. They told me 2 times that I would receive the letter. I did not receive any letters on the cancellation of this order. These are all the emails I sent them and the emails of the company responding.

    Business Response

    Date: 03/11/2024

    Upon our recent review, we've confirmed that the charges mentioned under ********************************* account were refunded on March 5th, 2024. Additionally, I have resent the notification email regarding this cancellation. The refunded amount should be reflected in ********************************* bank account within 7-10 business days.

    ****

    Customer Answer

    Date: 03/11/2024

     
    Complaint: 21387080

    I am rejecting this response because:

    Sincerely,

    *****************************         I have not received any email of a cancel order.  The email the business said they sent me stating a refund of $158.95 will be in my bank account in 7-10 days. I have not received any emails. I had my bank card frozen and they are sending me a new one. I did go to the bank and signed a paper to get my refund back. Since I have not received any emails stating this I will for 7-10 days and see if it is back in my banking account. If it goes back into my banking account in these days I will contact you letting you know that I have received it back into my account.  Thank you ******                                      

    Customer Answer

    Date: 03/12/2024

    I have received my refund in my checking account today. When I checked yesterday it was not showing in my account. Thank you, ******

Soothing Dermis Studio is NOT a BBB Accredited Business.

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