Complaints
Customer Complaints Summary
- 70 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unity wireless will not cancel my ACP so another phone company can do a benefit transfer (Gen ******* back to them I sent THREE emails and they keep saying the cancelled it but Gen ****** says they have not cancelled nothing and Gen ****** is trying to do a benefit transfer but unity wireless will not cancel it so they can transfer back to Gen ******,they are a dishonest and sneaky company ,,and that is 100 percent trueBusiness Response
Date: 02/14/2024
Hello,
We would like to verify that your account with ********************** was indeed cancelled. You are currently transferred out, and we want to assure you that you will not be reactivated.
Customer Answer
Date: 02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Customer Answer
Date: 02/20/2024
Complaint: 21290776
I am rejecting this response because:This is my second time and I thought unity wireless would stop my ACP benefits but they transferred them back to Gen ****** which is the company I want to use then just after a few days back with my cell provider they went ahead without my permission and retransfer my ACP benefits back to unity wireless when I asked them to STOP I DO NOT WANT NO SERVICE FROM UNITY WIRELESS BUT NOW THEY ARE PLAYING GAMES WITH MY CELL SERVICE
Sincerely,
*********************Initial Complaint
Date:02/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted this company multiple times to remove my information from their data base and cancel the account they fraudulently have in my name. This company has lied multiple times stating they have removed my account when in fact it still remains active.Phone Number: ********** Enrollment ID: ***********Business Response
Date: 02/14/2024
Hi There!
We apologize for any disruptions you have faced. We would like to confirm that your account was cancelled when you requested it. Since then, you have not been transferred back into Unity Wireless.
Customer Answer
Date: 02/14/2024
Complaint: 21285825
I am rejecting this response because: I received yet another email this morning from Unity Wireless stating my service is still active
Sincerely,
*************************Business Response
Date: 02/20/2024
Hello,
We can assure you that your account is inactive with Unity Wireless.
Initial Complaint
Date:02/09/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I replied to a government based phone and computer company called unity wireless ,who advertised that they are a government based program as they sent me a **** card ,but no phone nor a computer to even use the **** card they've sent to me, I just don't see how I qualify for a **** card but not anything to use it in, I need it to contact my doctors or even emergency,,I have ask unity wireless for a phone or tablet as they advertisement states,but their reply to me was I only qualify for a **** card but not the rest of the package unless I pay money, WHAT??Business Response
Date: 02/14/2024
Hello,
We apologize for any in**nvenience that *** have arisen. We understand your frustration, however we would like to provide some clarity. Unity Wireless provides FREE service if you qualify. In this case you do, however, devices are aditional. It is improtant to note that at the time of your application, we did not advertise any " free" phones or tablets. We understand that some *** need a device as they *** not have one already, which is why we have the option that you *** purchase one for a dis**unted price for only $20. If you are eligible for a tablet, there is a required ** pay price per the *** requirement for the tablet.
Customer Answer
Date: 02/20/2024
Unity wireless is lying as you see it says free phone and or tablets if you qualify and as I sent you they said I qualified why is it their not being true full about their advertisements or products as the keep emailing me about free phones and tablets services and messages as I've only told them talk to BBB, NOT ME!
I deserve a free tablet and free phone and services for 2 years, for the stress I've had to dealing with unity wireless Inc.
Thanks *************************. 2/20/2024
Customer Answer
Date: 02/20/2024
Plus their texts to me also, thanksCustomer Answer
Date: 02/20/2024
Complaint: 21271245
I am rejecting this response because:Unity wireless is lying as you see it says free phone and or tablets if you qualify and as I sent you they said I qualified why is it their not being true full about their advertisements or products as the keep emailing me about free phones and tablets services and messages as I've only told them talk to BBB, NOT ME!
I deserve a free tablet and free phone and services for 2 years, for the stress I've had to dealing with unity wireless Inc.
Sincerely,
*************************Business Response
Date: 03/07/2024
Hello,
When customers apply for our program, their eligibility goes through the **** in which we are able to assess if they qualify for a free device and service or service alone. Upon checking the details of the customers account they qualified for a SIM card only which we then presented to him alternatives to continue using our service. During our application process we clearly state the parameters of what the customer is signing up for and what the possible outcome may be.
Initial Complaint
Date:02/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********** (unity client ID#)on or about 09/23 i enrolled in unity wireless for internet service. unknowingly they also without my permission enrolled me in ACP. when i found out about this i immediately tried to call unity and unenroll to know avail. i then contacted ACP and explained to them the issue and they said i could have it transferred back to xfinity which i did. but some how unity keep transferring it back without my permission which has cause me money. i have called xfinity 3 times in the last 3 months to have them transfer it back but again i found out unity reenrolled me again without my permission also i never even had a phone device so how am i even getting enrolled. this has cost me about $35 in the last 3 months. AS YOU CAN SEE THE ***** IN MY BILL SINCE THEY ENROLLED ME WITHOUT MY PERMISSION IM THE *** I UPLOADED!Business Response
Date: 02/14/2024
Hello,
We apologize for nay inconvenience that *** have arisen. We would like to confirm that your account was cancelled with Unity Wireless, and you will not be transferred back.
Initial Complaint
Date:02/06/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All right well I don't know when it all started much months ago by 6 months ago I was promised a new tablet cuz somebody took my heart out credit and I don't know who it was I never see anything for it well I didn't get no tablet so I immediately wanted to be switched out well as you see by what I uploaded for the past I don't know how many months I'm begging them to stop taking my ACP without my permission they have been illegally taking my ACP they have cost me money health sanity I have been denied bank accounts because of numbers not matching the number I had on the application because I had to get a new number because Unity Wireless taking my ACP from a provider and it having to get another provider and a new number because Unity Wireless taking my stuff without borrowing medicine illegally so this is my Declaration of wanting compensation before we go on with me signing paperwork with lawyers I am demanding $20,000 and restitution if you do not give me $20,000 prepare for $100,000 lawsuit because you have cost me just as much way more than that in health Mental Health and anything in between like today since you transferred me out of Metro by ******** when I did not request to be transferred out I cannot be transferred back in until March and they stop accepting application for ACP on the 7th so guess what you did to me you need Wireless I have no phone at all no more because of you guys where am I supposed to do I have Telehealth I was living in a **** dumpster dude it had Telehealth and couldn't talk to my doctors because you taking my ACP without my permission yes unless you want to see a courtroom take care of thisBusiness Response
Date: 02/14/2024
Hello,
We acknowledge the frustration experienced and sincerely apologize for any disruptions caused. At Unity Wireless, our commitment is to promptly address customer needs, and we refrain from retaining information in our database without customer consent. On a positive note, when you were transferred out on 2/6, you were not reintegrated into Unity Wireless. We want to reassure you that under no circumstances will your account be reactivated.
In conclusion, our commitment to delivering exceptional customer assistance remains steadfast. We are actively addressing issues as such and will persist in our communication efforts until a satisfactory resolution is achieved. Should you have any further questions, please feel free to contact us directly.Initial Complaint
Date:02/05/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apparently I was supposed to receive a sim card with my ********** never received one. The tablet is amazing, but I'd like to connect it to the providers internet.Business Response
Date: 02/05/2024
Hi *******,
We are sorry to hear you did not receive your sim card! Please know we have created a ticket for you and your sim card will be shipped out within the next ***** hours. Sim cards typically take around **** business days to receive.
Customer Answer
Date: 02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:02/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unity wireless. I'm going to agree with complaint#********. I'm a homeless guy needing a government phone to obtain a job. I asked for a phone and get a tablet instead. A tablet that's been activated by someone else before me. I've tried calling Unity wireless but I don't have any service, because I don't know what password is. You're customer service *****, your device *****, I've tried calling you to get a return package and not a response one. I'm going to trash the tabletBusiness Response
Date: 02/05/2024
Hi ******,
We are sorry to hear you have had an unpleasant experience with Unity Wireless. Please know that we take our customer service very seriously, and we try our best to help everyone as much as we can. Upon checking your account, we do see that there was an email conversation that was held. However, we understand your concerns and will attend to it immediately. Please check you inbox, as we have sent you an email to get you what you need. We are eager to help you and are awaiting your response!
Initial Complaint
Date:02/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unity wireless will not let me can eligibility service and keeps automatically renews meBusiness Response
Date: 02/05/2024
Hello,
Upon checking your account, we never received a formal cancellation request, but rest assured, we took the initiative to deactivate your account. You will not be re-transferred to Unity Wireless. If you have any other questions or concerns, you may reach us via email at **********************************
Initial Complaint
Date:02/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for these people and also signed a friend up.we both got the tablets but they were broken when we got them we haven't used the first bit of service from these people.for the last 3months they have be canceling my current provider and putting us back on their account Ive asked to cancel both accounts 3times but they keep taking us from our current provider to them and it's not stoppingBusiness Response
Date: 02/05/2024
Hello,
We regret to learn that your experience with Unity Wireless was not satisfactory. After a thorough examination, it was found that we sent you an email on 01/01 to offer assistance regarding the defective device you received. Unfortunately, no response was received from your end. In terms of canceling your account, although we did not receive a formal cancellation request, we took the initiative to deactivate your account. You will not be re-transferred to Unity Wireless. If you have any other questions, please reach out to us at **********************************
Initial Complaint
Date:01/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps stealing my ACP benefit and transferring it to their company. Every other day I email them because no one ever answers the telephone to cancel service or unenroll me and they refuse. I get an email saying it's canceled and days later I'm re enrolled. I want a response from an agent with proof my account is closedBusiness Response
Date: 02/05/2024
Hi There!
Your account was deactivated due to transferring out to a different provider. Rest assured, you will not be reactivated. We also communicated this to you via email. If there is anything else we can assist you with, please reach out to us at *********************************** We apologize for any inconveniences that *** have occured.
Customer Answer
Date: 02/19/2024
Unity wireless is still stealing my acp benefit and applying it to an account I asked to have closedCustomer Answer
Date: 02/20/2024
Complaint: 21221967
I am rejecting this response because:
Unity wireless is still stealing my acp benefit and applying it to an account I asked to have closed
Sincerely,
*************************Business Response
Date: 02/20/2024
Hello,
We can assure you that you are inactive with Unity Wireless. You will not be reactivated again.
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