Customer ReviewsforFlorida Credit Union

Do not conduct business with this outfit!I submitted a payoff for an auto loan. The account still had a due amount because the payment was submitted after the ***** payoff day range. They did not bother or have the generosity or honesty to communicate and let me know of this. Instead, they quietly left it alone with a due date of January 2025; six months from today. On my account summary page, it showed an amount due for the total monthly payment due in January 2025. One account page says one thing and the other says something different. In the meantime, here I am making payments for the new loan to my other institution and FLCU will not release the title until the old loan is paid off. This is a sneaky way of FLCU to keep an account open to accrue interests on an account. If I had not called FLCU to inquire of and resolve this issue, this loan would have not been paid off and FLCU would still have rights to the vehicle title.Keep an eye on your accounts and be diligent.

My husband and I met with a service representative about a HELOC. We immediately supplied all the required documentation, then patiently waited for a response. I received a call from the loan processor stating we had conditional approval with the condition being the appraisal. The appraisal was late coming in, but was sufficient to cover the loan amount. Another 2 weeks go by with no communication. I emailed ou loan processor regarding the status of our loan. She called me back and advised we were denied because the underwriter did not want to approve the loan at 100%. Ok, fine. What about a lower amount? She said we would need to reapply. WHAT! I called the member services rep back then emailed her when I received no response. Reapplying was completely inconsistent with what she told us at the beginning of this process. The member service rep reached out to the underwriter and said our debt to income ratio was insufficient. Five days later, we go into the branch on an unrelated matter and was told our DTI was fine and they did not understand why we were denied. DO NOT DO BUSINESS HERE! They are dishonest.

Two out of ten people can help you past the basics you can do yourself. Horrible listeners and they're reluctant to help you with any problem involving getting your money

Don't die with accounts here. Even as a joint beneficiary it will take multiple months of their poorly named ****************** to even reach out to you. I'm convinved it would have been faster to put my Dad's accounts through probate.

My husbands truck was stolen by this credit union. We obtained a loan for the truck from this institution. Have made payments every 4weeks since purchasing it (thats an extra payment a year). Have had full coverage insurance since the beginning with no lapse in coverage. They came in the middle of the night to repossess the truck. We woke up to no vehicle in our driveway. We ,called the police who told us it has been repossessed. We called the credit union to find out what happened and an extremely rude person told us that they took it because it did not have insurance. We explained that we have always had insurance how could they ********** our vehicle. She said the only way to get it back is to fill out a packet. When we received the packet it was for hardship. The woman we talked to would not answer any questions I had. We will be getting a lawyer. I have never in my like had a customer service person talk to me the way she did.

Horrible customer service!!!!! Very rude and unprofessional in the account services department!

This is the worst financial institution I have ever worked with. I chose them completely by mistake as I am not from Florida and was attempting to procure a loan with an institution with an incrediblt similar name. Not only was the communication terrible, the underwriting process was ridiculous. I am an investor with multiple rental properties that I have been claiming properly for over 10 years but they refused to give me income credit for the rent. They kept telling me I needed to pay off my car or other random installments to meet the debt to income ratios and I was baffled until 35 days later and 5 hard credit pulls later, the reason was uncovered. Each and every time I was given a closing disclosure, a few days would pass and the underwriter would counter the disclosure with a payoff of something else.... and each time a new hard inquiry would result. Working with this lender dropped my credit score from an 836 to a 760 during the process and I finally had to pull the plug after 35 days of no results. The new lender closed my loan in 10 days with no issue and even beat the rate. Their lending is unlawfully subjective and discriminatory against source of income. I will be contacting the federal trade commission about the number of inquiries they put against me. DO NOT WORK WITH THEM. If I could give zero stars, I would

Ive overdrafted multiple times, because Im unable to make deposits in my account through the **** I had to drive to ********** on a Saturday to make a deposit in person, which is absolutely ridiculous.

We were a business customer for years. Then we get a phone call questioning the signature on a large check. My husband told them it was his and then they processed the check. Then a few weeks later, same thing. My husband told them he wrote the check but they refused to believe it. They refused to clear that check or any others. They returned a bunch of checks even though there was over $70,000 in the account. My husband called ********************************* the branch manager and tried to resolve the issue but she kept saying it wasn't his signature. I will add that my husband was not very nice to her during the conversation. I went in the next day and tried to resolve the issue and she said she refused to clear any checks from our account, due to the way my husband spoke to her. Their refusal to clear any checks caused us not to be able to do business and over a hundred dollars in fees for all the returned checks. I decided not to even register a complaint after reading that their status was revoked from the BBB. STAY AWAY!Positive: Girls in the branch were always nice.

Staggering incompetence all around. Employees are untrained and demonstrate poor customer relations skills. Communication is non-existent.