Reviews

This profile includes reviews for Florida Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Florida Credit Union has 12 locations, listed below.

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  Florida Credit Union

  PO Box 5549 Gainesville, FL 32627-5549

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  Florida Credit Union

  Lake City Branch 583 W Duval St Lake City, FL 32055-5802

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  Florida Credit Union

  Starke Branch 2460 Commercial Dr Starke, FL 32091-7865

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  Florida Credit Union

  3504 E Silver Springs Blvd Ocala, FL 34470-6404

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  Florida Credit Union

  1735 N Woodland Blvd Deland, FL 32720-1806

Review Details

• Review fromBritni S

  Date: 02/27/2025

  1 star
  I was forced to open several lines of credit, credit cards, and accounts with FCU by my abusive ex-husband. I have orders from the divorce court placing financial responsibility on him for all the accounts, as well as a signed letter directly from him. They refuse to close these accounts or remove them from my credit report. They continue to rack up interest several years since my separation from the bank. They offer no alternative and refuse to honor the court orders.

• Review fromArien B

  Date: 01/22/2025

  1 star
  This place is supposed to be for bad credit as well when I actually have fair credit I literally pay for credit sesame and all 3 scores are at least 630 and above and my fico score 8 is like 709 or something like that i really don't understand why I can't just get a small $4,000 loan I'm not asking for much. But hope this helps hope you all have a blessed day.

• Review fromJustin R

  Date: 01/14/2025

  1 star
  The worst in customer service. Half hour wait times, if they ever answer the phone and half the time they have an attitude when they answer. Try to pay my bill online and it never works. Call them to pay the bill and they dont answer the phone

• Review fromHarmon C

  Date: 12/23/2024

  1 star
  My dad is 93, a couple yrs ago he went to an attorney and setup a will a and POA knowing that at some time in the future , which is today, that one of us kids would likely have to help him with his banking business. For whatever reason their attorneys would not recognize the POA assignment. I may have to get a lawyer to settle this. They evidently don’t understand what a POA is.

• Review fromPete S

  Date: 11/13/2024

  1 star
  Dishonest and incompetent. I tried to open a simple savings and checking account. After 2 weeks of back and forth, they finally bless me with an account. When I went to set up online banking (which I had told them many times was the only reason I needed the accounts), there was no way to set up transfers to another bank. I called support and was told they put a SIX MONTH lock on new accounts. I told them have perfect credit, in the 800s, and there is no reason at all for this. It's been a week and now, they simply refuse to respond to my requests to close the useless accounts.All I can guess is that they get credit for number of members somehow... This behavior baffles me. Bottom line is they **** and should not be trusted with your hard earned money.

• Review fromDo C

  Date: 11/06/2024

  1 star
  This bank used to be GREAT; as of Nov 2024 they are pitiful. They placed a restriction on my account so I cannot log in to my account to see what the issue is. I recently closed my checking with them, but still have 3 other accounts. Upon using "chat" I was told I have to call. After holding for >20 minutes, I was told no help was available, the **** who locked my account wasn't there, that my account was "dormant" after regular use, and a request would be placed to have someone call me on Monday, 11/4. No one called. I tried calling Monday at 4:10 pm, was on hold >33 minutes without response. I hung up and tried a different number (there are several available!), where I was on hold 5 mins. During this hold I was given an option to leave a "call back request without losing my place in line", which I did. I received a call back at 5:21pm, however the person disconnected the moment I answered. I tried calling back and gave up after 19 more mins on hold. 11/5 I tried again to call with the same result: extended wait on hold, request call back, bank person hangs up as soon as I answer. 11/6 I tried again, this time leaving my work desk phone as the call back number. I got the exact same result, the bank person disconnected as soon as I answered!!! Such a waste of time, major aggravation, and now I'm forced to go in the bank when I set everything else up online specifically because the only branch near me is very inconvenient. I've had this account more than 5 years, and this is how I'm treated??! I think it's reasonable to at the very LEAST be able to discuss an issue the bank created on the phone as well as have the barest minimum of customer service available.

• Review fromLarry B

  Date: 10/11/2024

  1 star
  DO NOT BANK WITH FLORIDA CREDIT UNION! They do not value customer service, they are rude and disrespectful, and have no care for their members. There soi-called policies are not in line with any other credit unions and banks, they place a hold on your money and as quoted to me "we don't have to release your money/check, until we feel the need to on our end". I was told that even if the other bank cleared the check, that they do not care, they will hold it as long as they feel it is necessary too. Disrespectful, down right rude and a horrible bank over all. If I were you, I'd take my money elsewhere.

• Review fromJAY D

  Date: 09/12/2024

  1 star
  Garbage...This place is literally garbage. Other institutions have benefited from my business as this one has always said..."no".

• Review fromAntongila W

  Date: 08/09/2024

  1 star
  I was with this credit union for approximately two months. They do not care about their customers, whom supposedly own the *********************************************. They do not tell the truth when confronted with questions, neither do they try to resolve the situation. I would not give them my honey ever again.

• Review fromJulio R

  Date: 07/23/2024

  1 star
  Do not conduct business with this outfit!I submitted a payoff for an auto loan. The account still had a due amount because the payment was submitted after the ***** payoff day range. They did not bother or have the generosity or honesty to communicate and let me know of this. Instead, they quietly left it alone with a due date of January 2025; six months from today. On my account summary page, it showed an amount due for the total monthly payment due in January 2025. One account page says one thing and the other says something different. In the meantime, here I am making payments for the new loan to my other institution and FLCU will not release the title until the old loan is paid off. This is a sneaky way of FLCU to keep an account open to accrue interests on an account. If I had not called FLCU to inquire of and resolve this issue, this loan would have not been paid off and FLCU would still have rights to the vehicle title.Keep an eye on your accounts and be diligent.