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Business Profile

Credit Union

Florida Credit Union

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Florida Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Credit Union has 12 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 29 Customer Reviews

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    Review Details

    • Shandra F

      Date: 04/01/2025

      As a first-time customer, I had high expectations for my experience at Florida Credit Unions *******************************, but unfortunately, I was left extremely disappointed by the service provided by ***** *****, the Assistant Manager. From the moment I approached the counter, ***** was unhelpful and seemed uninterested in assisting me with my questions. Despite being new to the credit union, I was hoping for clear guidance and a welcoming experience.When I expressed my concerns, I was expecting a higher level of service from someone in a management position. However, ******* response was dismissive, and instead of offering solutions, he left me feeling more frustrated and confused. As the Assistant Manager, I would have expected much better customer service and professionalism.This lack of support has made me reconsider my decision to bank with Florida Credit Union.

    • Britni S

      Date: 02/27/2025

      I was forced to open several lines of credit, credit cards, and accounts with FCU by my abusive ex-husband. I have orders from the divorce court placing financial responsibility on him for all the accounts, as well as a signed letter directly from him. They refuse to close these accounts or remove them from my credit report. They continue to rack up interest several years since my separation from the bank. They offer no alternative and refuse to honor the court orders.

    • Arien B

      Date: 01/22/2025

      This place is supposed to be for bad credit as well when I actually have fair credit I literally pay for credit sesame and all 3 scores are at least 630 and above and my fico score 8 is like 709 or something like that i really don't understand why I can't just get a small $4,000 loan I'm not asking for much. But hope this helps hope you all have a blessed day.

    • Justin R

      Date: 01/14/2025

      The worst in customer service. Half hour wait times, if they ever answer the phone and half the time they have an attitude when they answer. Try to pay my bill online and it never works. Call them to pay the bill and they dont answer the phone

    • Harmon C

      Date: 12/23/2024

      My dad is 93, a couple yrs ago he went to an attorney and setup a will a and POA knowing that at some time in the future , which is today, that one of us kids would likely have to help him with his banking business. For whatever reason their attorneys would not recognize the POA assignment. I may have to get a lawyer to settle this. They evidently don’t understand what a POA is.

    • Pete S

      Date: 11/13/2024

      Dishonest and incompetent. I tried to open a simple savings and checking account. After 2 weeks of back and forth, they finally bless me with an account. When I went to set up online banking (which I had told them many times was the only reason I needed the accounts), there was no way to set up transfers to another bank. I called support and was told they put a SIX MONTH lock on new accounts. I told them have perfect credit, in the 800s, and there is no reason at all for this. It's been a week and now, they simply refuse to respond to my requests to close the useless accounts.All I can guess is that they get credit for number of members somehow... This behavior baffles me. Bottom line is they **** and should not be trusted with your hard earned money.

    • Do C

      Date: 11/06/2024

      This bank used to be GREAT; as of Nov 2024 they are pitiful. They placed a restriction on my account so I cannot log in to my account to see what the issue is. I recently closed my checking with them, but still have 3 other accounts. Upon using "chat" I was told I have to call. After holding for >20 minutes, I was told no help was available, the **** who locked my account wasn't there, that my account was "dormant" after regular use, and a request would be placed to have someone call me on Monday, 11/4. No one called. I tried calling Monday at 4:10 pm, was on hold >33 minutes without response. I hung up and tried a different number (there are several available!), where I was on hold 5 mins. During this hold I was given an option to leave a "call back request without losing my place in line", which I did. I received a call back at 5:21pm, however the person disconnected the moment I answered. I tried calling back and gave up after 19 more mins on hold. 11/5 I tried again to call with the same result: extended wait on hold, request call back, bank person hangs up as soon as I answer. 11/6 I tried again, this time leaving my work desk phone as the call back number. I got the exact same result, the bank person disconnected as soon as I answered!!! Such a waste of time, major aggravation, and now I'm forced to go in the bank when I set everything else up online specifically because the only branch near me is very inconvenient. I've had this account more than 5 years, and this is how I'm treated??! I think it's reasonable to at the very LEAST be able to discuss an issue the bank created on the phone as well as have the barest minimum of customer service available.

    • Larry B

      Date: 10/11/2024

      DO NOT BANK WITH FLORIDA CREDIT UNION! They do not value customer service, they are rude and disrespectful, and have no care for their members. There soi-called policies are not in line with any other credit unions and banks, they place a hold on your money and as quoted to me "we don't have to release your money/check, until we feel the need to on our end". I was told that even if the other bank cleared the check, that they do not care, they will hold it as long as they feel it is necessary too. Disrespectful, down right rude and a horrible bank over all. If I were you, I'd take my money elsewhere.

    • JAY D

      Date: 09/12/2024

      Garbage...This place is literally garbage. Other institutions have benefited from my business as this one has always said..."no".

    • Antongila W

      Date: 08/09/2024

      I was with this credit union for approximately two months. They do not care about their customers, whom supposedly own the *********************************************. They do not tell the truth when confronted with questions, neither do they try to resolve the situation. I would not give them my honey ever again.

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