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Find a Location

Gainesville Regional Utilities has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gainesville Regional Utilities

      301 SE 4th Ave Gainesville, FL 32601

    • Gainesville Regional Utilities

      PO Box 147051 Station A 110 Gainesville, FL 32614-7051

    • Gainesville Regional Utilities

      PO Box 147117 Sta A-110 Gainesville, FL 32614-7117

    Business ProfileforGainesville Regional Utilities

    Electric Companies
    Multi Location Business

    Additional business information

    Additional Info:
    *** Gainesville Regional Utilities has advised BBB that they have no involvement in or relationship with GRU Financial. ***

    Gainesville Regional Utilities has advised the BBB that they been the victim of a fraudulent check scam. GRU Financial has mailed letters to consumers in various regions of the USA that tell the consumer they have won a large sum of money. The letter contains a check that appears to be from Gainesville Regional Utilities. Consumers are told this is an advance on their winnings and is to be used to pay taxes. The consumer is instructed to deposit the check into their personal bank account and then send a money gram to an address in Canada to pay the supposed “taxes”. Gainesville Regional Utilities has advised BBB that they have no involvement in or relationship with GRU Financial. The checks issued by GRU Financial against the account of Gainesville Regional Utilities are counterfeit and will be returned unpaid to the depositor. The consumer will lose the funds used to pay for the money gram.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Gainesville Regional Utilities has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gainesville Regional Utilities

        301 SE 4th Ave Gainesville, FL 32601

      • Gainesville Regional Utilities

        PO Box 147051 Station A 110 Gainesville, FL 32614-7051

      • Gainesville Regional Utilities

        PO Box 147117 Sta A-110 Gainesville, FL 32614-7117

      Location of This Business
      301 SE 4th Ave, Gainesville, FL 32601
      BBB File Opened:
      4/7/2000
      Years in Business:
      112
      Business Started:
      1/1/1912
      Business Started Locally:
      4/23/1912
      Alternate Business Name
      • G R U
      Business Management
      • Ms. OCTAVIA M WILLIAMS, REVENUE ASSURANCE SUPERVISOR
      • Ms. AMBER M DITOMASO, BILLING SUPERVISOR
      • COMPLAINT EMAILS, GRU/BBB
      • Mrs. ALANDYA D BRUTTON, CUSTOMER OPERATIONS DIRECTOR
      • MICHELLE E DURANT, BILLING SENIOR
      Contact Information

      Principal

      • COMPLAINT EMAILS, GRU/BBB

      Customer Contact

      • Ms. AMBER M DITOMASO, BILLING SUPERVISOR
      • COMPLAINT EMAILS, GRU/BBB
      • Mrs. ALANDYA D BRUTTON, CUSTOMER OPERATIONS DIRECTOR
      • MICHELLE E DURANT, BILLING SENIOR
      Additional Contact Information

      Fax Numbers

      • (352) 334-3148
        Primary Fax

      Phone Numbers

      Customer Complaints

      38 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/24/2024

      I moved on March 1, 2024, account number ************. My last bill provided was in the excess of $400+, a winter month in which in the past never exceeded $200. I paid amounts toward the exorbitant amount, and received a final bill notice for $261.40 to be paid on 06/21/2024, but logged into pay the remainder and the website increased the amount to $321. A 25% fee was charged for the "internal" collection agency. An additional $63.00 charged overnight, on the weekend. I am sure GRU has no issues with the criminal amounts of their fees, and o course since they are a private entity, I cannot report their actions to the ***.
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mi B

      1 star

      08/01/2024

      This place base security deposits on previous tenant's bill. A person of six and part time workers will not have the same electric footprint as single full time worker. They make you jump through hoops with mounds of paperwork which is ******** because at the end of the day if payment is not received they can just cut off....simple. This is what happens when you don't have competition. Manager ****** needs to be fired.

      Gainesville Regional Utilities Response

      08/08/2024

      Dear GRU Customer:Thank you for your correspondence. Unfortunately, without your name or the service address, we cannot speak directly to your concerns. However, consumption is billed based on what is used each month. If your account had to be estimated at any time, it would be based on historical use for the same address. Please note, that while the number of people in a premise affects consumption, inefficiencies of the property or its major mechanical systems can indeed increase consumption. GRU offers helpful tips for energy efficiency at our website using the link below. ************************************************************************ If we can be of further assistance please do not hesitate contacting us by phone or in person. If you have any questions or need further information, please contact **************** by email or by telephone at the numbers listed below.Thank you for using our online service.Sincerely,**************** City of **********************, ********************** Phone ************ Toll-free ************** PO Box ******, Station A117 Gainesville, FL ***** Note: Under Florida law, email addresses are public records. If you do not want your email address disclosed in response to a public records request, do not send electronic mail to this entity. Instead, contact this office over the phone or in writing.

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