ComplaintsforEvent Tickets Center, Inc.

Event Ticket Sales

Current Alerts For This Business

Pattern of Complaint:

According to information in BBB files, Event Tickets Center, Inc. has a pattern of complaint alleging Sales and Delivery Issues.

Specifically, consumers allege they purchase tickets for an event and believe they are purchasing directly from the venue site but are redirected to eventticketscenter.com. Event Ticket Center does not always make it clear that tickets offered through their website are frequently obtained through the secondary market, and prices are set by the individual ticket seller, resulting in prices higher than face value. Consumers also claim they were deceived about the delivery dates of their purchased tickets. Customers are not expected to get their tickets until the day before the event.

On August 1st, 2024, BBB contacted Event Tickets Center, Inc. to request their voluntary cooperation in eliminating the pattern of complaint.

Event Tickets Center, Inc. responded with the following information as a means to eliminate the pattern of complaint:

Event Tickets Center is a trusted resale marketplace that has been providing fans with access to tickets for their favorite events for over 20 years. Our reputation is built on offering a safe, secure, and seamless ticket-buying experience, with an extensive selection of tickets for events across North America, including high-demand and sold-out shows.

Tickets listed on our platform reflect the dynamic nature of the secondary market, where prices are determined by supply and demand. Importantly, over 35% of resale tickets for sports (MLB, NBA, NFL and NHL) are sold below the original face value set by primary sellers, offering customers opportunities for great deals.

We are committed to transparency: every page on our website clearly states, “Resale marketplace, prices may be above face value,” so that buyers can make informed purchasing decisions. We do not make any claims to be the official venue or box office for the tickets we list. Our goal is to provide a straightforward ticket-buying process, without the need for presale codes, lotteries, or long queues, ensuring a hassle-free experience for our customers.

Ticket delivery dates are determined by the primary ticket providers, such as TicketMaster, and may be delayed until a few days before the event. We ensure that delivery dates, as provided by sellers, are prominently displayed before and during the checkout process, so customers are always aware of when to expect their tickets.

Our commitment to excellence is reflected in our 4.5-star rating on TrustPilot from over 58,000 reviews. Moreover, our BBB complaints have decreased by 13% from 2023 to 2024, despite a 17% increase in orders. This year, complaints represent only 0.0056% of our total transactions, meaning that 99.99% of transactions were completed without any issues.

In summary, Event Tickets Center remains dedicated to delivering a transparent, reliable, and customer-focused experience for event-goers, and we will continue to prioritize customer satisfaction.

Thank you for your assistance with this matter.

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Initial Complaint
09/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dishonestly represent themselves as official ticket sellers for venue events, like Simone Biles tour for my daughter. Manipulate google results to appear as the official (first) link to such events. They don't even sell actual tickets - their purchase receipt has no seat numbers! Later on, a ticketmaster transfer request will show up in email - offering transfer of tickets from an unnamed party, with no recourse for any issues of fraud related to initial ticket purchaser. Ticketmaster specifically warns in their FAQ: "We may cancel transferred tickets, at any time, if we determine that they were obtained fraudulently or otherwise in violation of our policies; therefore, it is important that you know and trust the individual transferring tickets to you before accepting them."
Business response
10/01/2024
We are a resale site and post this fact at the top of every page on our site. Our Advertisements don't contain any language insinuating we are the official box office or venue for the event.

The party isn't unnamed. In the pictures attached there is an email address from the person who transferred the tickets. We list the section and the row that the tickets are in, and in the transfer email shared the tickets are in row E and lists the seat numbers. The tickets were delivered as purchased.
Customer response
10/01/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
The suggestion that the transfer notice provides an e-mail address or name of the party offering the transfer is completely untrue. Verbatim cut and paste from the ticketmaster e-mail:
Your Ticket Transfer From - Is Ready To Be Accepted!

A dash "-" sent me tickets. A dash is not a known party according to TicketMaster policy guidance. There is no other identifying information present. I am not accepting tickets from an unknown party, because TicketMaster explicitly warns against doing that.

Regards,

******* *******

Business response
10/02/2024
I understand that you're having some hesitation about the transfer, but there are thousands of transfers a day from people who buy third party tickets and transfer them across may planforms, including Ticketmaster. The tickets were bought, and the tickets were transferred in the exact same section and row as ordered. There is no issue here, the order was fulfilled exactly as purchased.
Customer response
10/04/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:

Nothing you have provided changes the reality of operating a business model where you attempt to satisfy customer orders with anonymous transfer requests through TicketMaster, exposing customers to fraud, providing no details about the initial purchase, and guaranteeing customers no recourse, other than to blindly trust “you’ll make it right”.
Ticketmaster explicitly warns against the actions you encourage in their online FAQ. Good luck to any customers trusting your instructions to violate TicketMaster’s guidance.
Regards,

******* *******
Initial Complaint
09/27/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Stole $1400 from us by selling us fake tickets. When we asked for recourse they told us the tickets are already gone nothing they can do
Business response
10/02/2024
On a call with the client on 9/26, the client stated they received 2 emails from Ticketmaster stating that the transfer was completed. Also according to our records, the client didn't reach us again after the event day. Our CSR rep said during that same call that if they were still having trouble with the tickets they could call back. As far as we were aware, the customer was all set
Business response
10/02/2024
On a call with the client on 9/26, the client stated they received 2 emails from Ticketmaster stating that the transfer was completed. Also according to our records, the client didn't reach us again after the event day. Our CSR rep said during that same call that if they were still having trouble with the tickets they could call back. As far as we were aware, the customer was all set
Initial Complaint
09/24/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
These guys are scam artists. They pay Google to front end their website so that it appears they are the original ticket seller. Actually they are scamming unaware people into buying then they double the price and buy from the actual source. These are unscrupulous business practices which should be make illegal.
Business response
10/01/2024
We are a resale site and state that fact at the top of every page on our site, and we are under local, federal, and other platform-specific guidelines that prevent our advertising from using language insinuating that we are the official box office or venue, there was no deception and there were no unscrupulous practices taking place here.
Initial Complaint
08/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This website deceptively markets towards individuals looking for tickets for upcoming shows. I was charged 90$ for tickets that are 30$ on the main website plus an additional service fee on top of that. They put tickets are running out despite the tickets not being on sale yet! Ive also seen many reports that peoples tickets are not accepted since the tickets will not be in my name. This company is taking advantage of us buyers, Im attempting to get a refund but there has to be some sort of liability held towards them.
Business response
08/23/2024
Hi ****.

Just to reiterate what our customer support team has already stated, we state at the top of every page on our site that we are a resale marketplace, and that prices may be above face value. If you have proof from the venue that you will have an issue getting in, please let our support team know. Thanks!
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased concert tickets from Events Ticket Center and was charged nearly 300% over the face value. They added $65 in fees and $10 for online delivery, despite their online deliver incurring no notable costs to them. The total cost was unjustifiably inflated, including the asking price as well as the service fees.They claimed to be offering a refund, yet no refund has been processed. There is no clearer way to identify fraud than when they don't even fulfil their promises.I demand a full refund for this excessive and unreasonable overcharge. This practice is unacceptable.
Business response
08/09/2024
Hi, ****. It typically takes 3-5 business days for your financial institution to process any kind of refund. As a secondary marketplace, we don't own or price the tickets on our site, the prices are set by the seller - we outline this at the top of every page on our site. Finally, the full and final total including fees is displayed above the "place order" button at checkout.
Customer response
08/09/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22116184
I am rejecting this response because:
First, money moves at the speed of light. Every minute that goes by without a refund is a minute that I've been defrauded.

Second, failing to put a notice "front and center" regarding your resale of products lays bare your inherently dishonest and predatory practices.
Third, your service fees are gratuitous, are untethered from any overhead incurred as a part of this transaction, and are thus also evidence of a predatory business practice.
I reject any written overtures that this is done and settled. This is far from done and far from settled.

If Monday rolls around without a refund I will contact the relevant authorities.
Regards,
***************************
Business response
08/12/2024
Hi, ****. Again, the fact that we are a resale site is prominently displayed at the top of every page on our site. We're sorry you're unhappy with the placement of this disclaimer, however it's there for all to see. We've already described what the fees cover and this information can also be found on our site. We've already offered our final resolution, and while we're sorry you feel as though 3-5 business days is too long to wait, we have no control over that, as that's generally how long it takes for any financial institution to process any refund of any kind.

This is our final resolution to this situation.
Customer response
08/12/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22116184
I am rejecting this response because:
It is abundantly clear that this business is engaging in bad faith business practices. You don't earn a 1.15 BBB review rating by being an honest broker. Every single 1-star review says the same thing.

Flatly, these people are predators.

I'm still irate. This is not how I do business. In addition, I cannot control how quickly money is transferred either, and since my refund has yet to arrive, I'm reporting you to the relevant authorities. Additionally, even IF the refund for their gratuitously exorbitant service prices is transferred in good faith, I'm still out well over double face value on these tickets.

Thus, I reject their resolution and am amplifying my attempts at a resolution by inviting the police to investigate this company. Perhaps when an investigation into their predatory business practices is initiated, they'll rethink the way they're treating their customers.
Regards,
***************************
Customer response
08/13/2024
So, just so we're clear, according to the BBB, all this company needs to do is to "claim" to have refunded the money, and they get an A+ from you?

Shouldn't they get a bad grade unless they can PROVE they sent me a refund?

Sounds like this company is working you (and me) over.

In my opinion, you should hold this company (and yourselves) to a higher standard of evidence, because all you're doing is helping them s**** me over.
Customer response
08/14/2024
Thirteen different sets of data huh? Proprietary algorithm too!

Well, as an individual trained in data science, there seems to be a clear disconnect between how consumers are objectively rating this organization and how your algorithm rates them. This seemingly undermines both your algorithm and the data you choose to feed it, or perhaps more pointedly, the data you choose to ignore.

Consumers rating this at as close to zero as possible and you rating them with an "A" indicates I cannot trust you, or your ratings.

Have a day ******
Initial Complaint
08/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company falsely advertises that "tickets are almost sold out" to events that haven't even gone on sale yet. They are purposefully deceptive in their language and practices.
Business response
08/07/2024
Hi, *****. We do not advertise that tickets are almost sold out. We advertise that inventory is limited - being a secondary marketplace, we don't have any connections to any box office or venue and our inventory is limited by the resellers who chose to list their tickets.
Initial Complaint
08/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a complaint in line with all the others! I requested a cancellation on processing my order NOT A REFUND cancel an in progress order which the policy their customer service likes to reference doesnt address! Like many others I was redirected here from the venue site center stage rather it was an ad or not I did realize they were resellers which Im fine with, fees come with this also fine with! What was not expressed prior to purchase is that tickets would not be in hand at the closing of purchasing! And as Ive read here on the BBB this runs the risk of you being turned a way at the venue! A risk Im not willing to take and I would no longer wish to do business with this company! The refuse to cancel an in progress order for which they have receive no funds and I have no tickets as it was purchased and immediately contacted their support regarding no receipt of tickets!
Business response
08/02/2024
No one is "redirected" here from another website. We advertise at the top of every page on our site that we are a resale marketplace - we can't cancel any orders due to our All Sales are Final Policy.
Customer response
08/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22075407
I am rejecting this response because: the order was not completed I asked for the processing to be halted! Again your policy speaks to refunds not stopping the processing! And the fact that tickets werent furnished as well as the fact that it was not disclosed prior to purchase that I would have to wait until two days prior to the event to receive them! You failed to address this part because it is a shady business practice and is why your company reviews look the way that they do!
Regards,
*************************
Business response
08/07/2024
HI****************. I see on the order notes that the tickets have been downloaded. Our All Sales are Final policy does directly address cancellations - "ALL SALES ARE FINAL; there are no cancellations, returns, or exchanges." There's nothing shady about anything that has happened.
Customer response
08/13/2024
My last complaint the company lied and said tickets were downloaded which is completely false! DO NOT DO BUSINESS WITH THEM THEY ARE SCAMMERS
Initial Complaint
07/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My account was used on the event ticket center website. I called as instructed to see what was purchased and for what dates. I filed a dispute with my bank in which they were required to respond but would not provide any details on the response. I was advised the tickets could not be cancelled but the tickets also did not have my name on them which should automatically be a red flag. I called approximately four times to have this resolved and received nothing. I googled the website and there are hundreds of complaints about this company and some similar to mine.
Customer response
07/29/2024
Please note that the ticket center has also been known to charge 3-4 times the amount of the ticket itself.
Customer response
07/29/2024
They did not provide an order number as it was not my transaction. Should I attempt to get it.
Customer response
07/31/2024
********
Business response
08/07/2024
Hi, ******. Just to reiterate what our customer service team has already stated, if you're suspicious about your affirm account being breached, please reach out to Affirm and allow their fraud team to investigate.

Regarding another name being on the ticket, as a secondary ticketing marketplace we allow verified resellers to post their ticket on our site for resale. As a result, the ticket will have the name of the reseller, not your name on the ticket.
Initial Complaint
07/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased 2 Best Of Broadway season passes, but was given 2 tickets to a show I did not want and ticket value as 80 per ticket.
Business response
07/18/2024
As already explained by our CSR team, this event was for "Six" the musical and not a season pass for six musicals. As for the discrepancy in price, as again already stated by our customer service team we are a resale marketplace and as such, prices will almost always be different than face value.
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to the ***************************** Fair website to purchase a ticket for the ***************************/ *************************************** show at the upcoming County Fair. I was immediately directed to a website called "Event Tickets Center". Somehow this fraudulent vendor hacked into the Fair web page. Their site says that the show was sold out and the only way to purchase tickets is through their reselling service. They charge almost twice the face value of the ticket and then add on a huge service charge. They refuse to refund my money which shows that they are running a scam. Scalpers like this need to be stopped. Hopefully this complaint and the BBB will shake them up a bit.
Business response
07/10/2024
Hi, *****. We don't "hack" into any other sellers, nor do we pose as the primary seller for any venue or box office, so we don't claim that the event is sold out. We prominently display that we are a resale marketplace at the top of every page on our site! As a result of our status as a resale marketplace, we don't own or price the tickets on our site, the tickets are priced by the sellers who list their tickets on our virtual marketplace. We just act as an intermediary between those sellers and buyers, hence our All Sales are Final policy.
Customer response
07/10/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21952996
I am rejecting this response because:
Regards,
***************************
Customer response
07/11/2024
When I go to an event web page and a link comes up for "Events Tockets" I have to believe I'm on the right page. When the vendor says that tickets are "sold out" or " almost sold out" and only premium priced tickets are available, I trusted Events Tickets to be truthful and legitimate. Boy did they have me fooled! I have been in in contact with the box office for the event I wanted and they have nothing to do with Event Tickets Center. AND, there are plenty of general admission tickets still available. I now want a full refund. I'd also like to see Events Tickets Center investigated.

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