Reviews

They put me in an apartment that was infested with roaches and the common area was trash for 2 years they wouldn't move me and I had to live in this condition, then after the two years they blamed it on me and said it was my fault and forced me to deep clean the messed up area or they would kick me out that same day. I sucked up my anger and cleaned it brand new took 3 whole days of me cleaning to get it great even tho it was trashed and ***** infested when I moved in. Then they wouldn't let me renew anyway after I already did their dirty work. In the office at a regular time I began to confront them saying " the place was ****** up when I got here" because it was and the front office lady childishly freaked out on me and I stopped responding to her. Then they charged me 150$ for not living in a "cooperative manner". I can't believe this. I'm disgusted by this place. I told her I didn't curse her out I said the place was ****** up regular offended tone because it was and shut my mouth after when I realized the staff member that is talking to me was childishly happy to twist the situation against me. This all happened while I was alone with staff in the front office and when she told me to leave I silently got up turned around and walked out. And they charged me 150$ for that?? I've been here two years and paid on time every time and keep to myself. DO NOT COME HERE. they have roaches and the staff make their own resident the enemy. My neighbor who is special was so scared to be here that he left on a Greyhound leaving all his possessions behind because the staff wouldn't move him. You know what they did? They flagged him so he can never rent anywhere ever again. Disgusting they made it so a special kid is likely going to be homeless. They don't care about you, they trick you, and most of the buildings have roaches. God I can't wait until I'm away from this awful place

We sincerely apologize for the experience you've had at The Crossing at Santa Fe. We understand how important it is to feel respected and valued as a resident, and we are committed to ensuring that every resident receives the highest level of service. Regarding the concerns raised, we reviewed the move-in inspection form submitted in February 2023, which did not indicate any issues related to cleanliness or pests at that time. The first pest control work order was submitted by a fellow roommate in September 2023, followed by another request by you personally in November 2023. Since then, we have not received any additional pest control requests. If there are any ongoing concerns, we are more than happy to schedule a routine pest control service to ensure the comfort and satisfaction of all our residents. While we cannot discuss the details of other residents’ experiences, it seems there may have been some miscommunication along the way. We are here to address any issues you may have and are committed to resolving them promptly. Please feel free to reach out directly to our office so that we can assist you further. We kindly ask that all communications remain respectful and courteous. Our team is here to help, and we want to move forward with interactions in a cooperative manner.

My daughter and I experienced a multitude of problems throughout our tenancy, primarily related to inhabitable place due to ***** infestation. I had to pack my stuff 4 months into the lease due to this horrendous issue. These issues have had a detrimental impact on our health and well-being. Neighbors from below in front of me, they mentioned they are moving out this week for this same reason. 8 months since they have lived here and *********************** have not been able to a hold of this problem.

We have received your complaint filed with the Better Business Bureau and sincerely apologize for any inconvenience or dissatisfaction you have experienced. We greatly value our customers feedback, and we are committed to addressing any concerns timely. Although, dealing with any pest issue can be an annoyance, we do understand your position and feedback regarding the length of time you experienced the pest issue. At this time, both parties have come an amicable resolution and the case shall be considered closed. Please let us know if you have any further questions.