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Find a Location

Gainesville GMC has 1 locations, listed below.

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    Business ProfileforGainesville GMC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/16/2014

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2101 N Main St, Gainesville, FL 32609
    BBB File Opened:
    5/21/1998
    Years in Business:
    17
    Business Started:
    3/1/2007
    Business Started Locally:
    3/1/2007
    Date of New Ownership:
    3/1/2007
    Business Incorporated:
    1/5/2007
    Accredited Since:
    7/16/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Gainesville Automotive Management, LLC
    • Gainesville Buick GMC
    Business Management
    • Dawn Herzner
    Contact Information

    Customer Contact

    • Dawn Herzner

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/21/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a 2024 GMC AT4 from this dealership on February 29,2024. I was told at the time that I would have to finance the vehicle because this is the only way the dealership makes money. I was also told that it would not be more than 75.00 to do this, I had wanted to do a cash deal and should have left when they said this because I had already told the sales person numerous times it was going to be a GM Family purchase and a cash deal but I had already given them the code for this truck so we went with it, When i got the payment book i called for the payoff and it was more than the 75.00 that they had told me. I called the dealership multiple times and got the run around over and over. Finally, they sent me to a man that said he was the general manager who told me that I got a great deal, and he didn't know why I was calling, he said he wasn't going to give me any of my money back. I said well your finance manager told me it would not be more than 75.00 and he told me people in **** want ice water so good luck and don't call back. I then contacted General Motors and the ****** ***** to let them know what a disappointment this whole experience has been. General Motors, while helpful getting an extra key for me could not help with the extra cost that I had paid to finance a vehicle that again I wanted to do as a cash deal. The ****** ***** never contacted me to see how they could help me. I also contacted State of ******* *** who gave me the number to the financial Services, I have not heard back from them as of yet. The price on the invoice for the truck was ********, when i got the payment book that figure went to ********. I called to pay off the truck and the price rose again to ********, so that is ****** more than I was told from the beginning and $525.37 more than the 75.00 the finance manager told me it would cost for the truck to be financed. All I'm looking for is some accountability on the part of this dealership to make this right.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Josh S

    1 star

    04/18/2024

    I recently tried to buy a vehicle from this scumbag run dealership. I worked for days building a relationship with the salesman "T" and came to a price for a vehicle. I put a deposit down on said vehicle and we were discussing pickup or delivery. 2 days later I receive a phone call stating that the vehicle that I put a deposit down on was sold from underneath me. I was told by the ** that they were going to find something comparable. After a few days of the ** not returning my phone calls I started sending vehicle information that was close to what I was intending to purchase, I was told that they are not going with any vehicle that I found. This is after I was told that a manager or the ** would return my calls 4 separate occasions. The ** didn't even have the decency to return my phone calls. So now I am waiting for my refund to go to another dealership. So now my credit was run and I got a hit on my credit score and I am not purchasing a vehicle from them. DO NOT DO BUSINESS HERE!!! I would have rather dealt with a buy here pay here, it would have been a smoother process.

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