Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from indi car credit dealership on February 27, 2025, at approximately 7:00 PM. I informed your team that my full deposit was not immediately available, and I was assured I could pay half that day and the remainder once my funds cleared. On February 28, I called and emailed to update you that my bank required 2-3 business days for processing, meaning the funds would be available by Monday. However, on the morning of March 1, I discovered my vehicle was removed from my parking lot without notice. I also paid for a new tag and insurance the same day I purchased the vehicle, further demonstrating my commitment. When I contacted the dealership, I was directed to financing, where I was met with unhelpful responses. I attempted to pay the remaining deposit, but financing refused, stated I would not get my vehicle back, and even hung up on me. The same happened when my mother called on my behalf. Additionally, I was denied access to my contract, as I was told all paperwork was left in the car. Now, my vehicle has been towed nearly an hour away, and I am expected to pay to retrieve my personal belongings. I am extremely disappointed in how this matter has been handled. I was pressured into making an initial deposit when I initially stated I would return with the full amount. Now, my car has been taken, and I am not being given a chance to resolve the issue. At this point, I am seeking legal representation. I expect immediate clarification regarding my vehicle, contract, and a resolution to this matter. While I typically do not file complaints, I will be reporting this experience to the Better Business Bureau (BBB) and other consumer platforms to warn others about how your dealership treats customers. I request a prompt response.

  

  Business Response

  Date: 03/04/2025

  Dear ******

  We apologize for this inconvenience. Unfortunately, all deposits and payments are required to be made when scheduled. Please let us know if we can assist any further.

  
  Sincerely,

  Indi Car Credit

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid car off refund to remove trackers was told 2month from now it not there car anymore I don't want it on my car and it is still active

  Customer Answer

  Date: 10/15/2024

  I pay off my car  from indi car credit  on the Oct 3 2024  they have a track  on the  car they are  refusing to remove  it until  2 months it not there  car anymore  I want  it off and it  still  active  I on a fix income afford to go to  court  I had a  law try to  help  they  refuse to  talk to him and  hung up real  rules  and  make a  joke it not went you  have some one had already  had brought  the  car  I can not sell  because of the  track and if want it to be  removed  they  want  me to  pay 1000 dollars 

  

  Business Response

  Date: 10/28/2024

  Dear Mr. ******************* apologize it has taken longer than expected to remove the electronics from your vehicle. However, as we have explained over the phone several times, you will need to schedule this with your financial institution. We have made many attempts to resolve this issue, but we would love to speak with you on the phone to resolve this matter as soon as possible.

  
  Sincerely,

  INDI CAR CREDIT
  

  Customer Answer

  Date: 11/05/2024

  No you  did not  try to  work with me I had a law try to  talk to you guys yall was so  ugly  with  him on the phone  you guys  refused to talk to him   the dealership and the  financial. Company you  told  the  nov 4 24 went  that  day  can up you  change the  date  to  Nov 13 24

  

  Business Response

  Date: 11/11/2024

  Dear Customer,

  I apologize if there has been any confusion, however, it does appear that you have scheduled an appointment for Wednesday, November 13th. This is two days from now. Since this issue has been resolved can we assist with anything else?

  Sincerely,

  INDI CAR CREDIT
  

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the on 6/9/24 give the $1000. We owe them $500 which we paid on 7/3/24. Then the car was shut off. of no turning the gap which they didn't tell us. So we pay the 500. Made our 1st payment of the 12 of July plus the gap. Now the car is off Agin.

  

  Business Response

  Date: 07/16/2024

  Dear Customer,

   

  We apologize for the issues you have been having. Unfortunately, we are unable to provide a refund at this time. For issues with your payments or payment arrangements, please contact your finance company. Please let us know if we can help with anything else.

  
  Sincerely,

  INDI CAR CREDIT
  

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from IndiCar credit On April 2, 2024. I was informed that I was supposed to pay my first payment on 4/12/2024. I went to pay my payment online, but unfortunately, I was unable to login, I called the business the following morning on the 13th to make the first payment. That afternoon around 6 PM I was leaving work and when I proceeded to start the car, it would not turn on. I had to wait 20 to 30 minutes then it finally started, on Monday April 15, 2024 I was stranded for 12 hours because the same thing happened to me again. I was unable to start the car for 12 hours. I called the very next day on the 16th to get some information on why the car would not start. I was informed that there is a pastime GPS on the vehicle, which I was not informed when I first signed the contract. When I purchased the car they did not inform me that I would be going through this so they explained to me that if you miss a payment the car would not start. Even though I made my first payment on the 13th.

  

  Business Response

  Date: 04/22/2024

  ****************,

   

  We apologize that you were having issues with your vehicle. It appears that the issue has been resolved, however, if you are still experiencing problems, please feel free to reach out directly to us.

   

  Thank you!

   

  INDI CAR CREDIT
  

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from INDI car credit almost a year ago, a week after I got the car I had issues with the oil leaking into the radiator. I have taken the car back several times they have claimed to fix the problem but the car continues having the same issue I had it worked on by another reputable mechanic he advised me to take the car to the dealership the car was manufactured with so I did and they told me the engine needed replaced. I have since took the car back to INDI and they have my car told me they were going to figure it out. I have not heard from them. I went there to get things I needed out of the car in which they refuse to allow me to get my stuff. The car is not under repossession and I have been making all my payments on time.

  

  Business Response

  Date: 02/12/2024

  Dear ******,

  We sincerely apologize for the issues you have been having. We see that you have been a loyal customer and we would love to make things right. Would you please provide a good number and times of day that we could reach you.

  Sincerely,

  INDI CAR CREDIT
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business should not be in business, I don't know where to begin to be honest. I don't file complaints lightly or without good cause. They lie, threaten, make up fees as they go without any remorse for their actions. First let me say I am current on my payments never being more than a few days late. I unfortunately have done business with then for over 5 years and currently on my third vehicle. Prior two were paid off. I should have known better than to get another vehicle from them but like I Saud they lie. I am paying 2 different fees now that were not in the contract. 1 fee because all of the sudden after several years paying via debit card now there's a fee all of the sudden if not paying in cash. Then they start an online portal to pay your bill but yet again after several months without any additional cost they start charging a second fee for using the portal W/O notice. So now I'm paying an additional $10 a week in fees that were not part of our original contract. Who pays cash to a car lot anymore? Especially when the car lot is in another town? So it leaves no choice but for the customers to pay this now added charge. They curse at you, tell you what insurance providers you can use. Repo your vehicle even if its fully covered and payments are up to date charged hundreds of dollars to get my car back after they lie get me to drive to their lot then refuse to let me get my vehicle for several days. Even after speaking the insurance company letting them know the car was insured with both drivers but it just takes time to send the paperwork over. Even the insurance company was in shock at their unprofessional manner and disregard for their customers. This place shouldn't be allowed to get away with what they do. I just hope someone is able to do something about it. These are just a few of my issues with this business. Honestly way to much to type.

  

  Business Response

  Date: 12/02/2023

  Hello ******,

  In order to keep costs down while continuing to offer our most competitive pricing, a small service fee of ****% applies to ALL transactions. As an incentive for our valued customers, we provide an automatic discount on all sales paid for with cash. If you are out of town, you may also mail us a cashier's check or money order. We hope this helps!

   

  Sincerely,

   

  INDI CAR CREDIT
  

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14,2023 I purchased a red ***** * from Indi Car Credit. I put $1000 down on the car. The address is **** * **** ** *********** ** *****. Phone **************. 2 days later,the transmission started messing up. I called and spoke with my salesman,Gene. I went back and forth all week going to 2 auto parts stores and a store that they deal with. I finally took the car back to them. ******another salesman told me to bring the car back Saturday October 21,2023 at 9:00 a.m. I asked him if he was sure that they are going to fix the car. He said yes. I bought the car back that Saturday. Now they said they are going to put me another car. They showed me 2 cars. We test drove 1. I liked it and told him I wanted that car. After getting back to the lot,they then said that the wasn’t ready to be sold. A few minutes later he said that they won’t put me in that car because it’s to expensive. So I wanted my money back and they told me it would take 72 hours to come back to my card. I called a week later and was told the same thing…it’s gonna take 72 hours. It should be in your account shortly. I tried to go through my bank and tried to dispute it but they denied it because I didn’t have documentation saying that they would refund me. And they said they don’t write letters saying I returned the car. I need that to get my refund on the insurance also. I paid $499 as a down payment for the insurance

  

  Business Response

  Date: 11/06/2023

  Hello *******

  We apologize for the inconvenience. However, as stated on your Bill of Sale, 'ALL SALES FINAL, NO RETURNS NO REFUNDS.' If you have made other arrangements, please contact your sales associate.

   

  Sincerely,

  INDI CAR CREDIT
  

  Customer Answer

  Date: 11/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: they have a sign that says no refund after 30 days. It hasn’t been 30 days 

  Regards,

  ****** ********

  

  Business Response

  Date: 11/13/2023

  Dear *******

  We apologize but we do not have a sign stating "no refund after 30 days". Your Bill of Sale states 'ALL SALES FINAL, NO RETURNS NO REFUNDS'. We apologize for the inconvenience.

   

  Sincerely,

  INDI CAR CREDIT
  

  Customer Answer

  Date: 11/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:So you don’t have a picture saying after 30 days? I have a picture of it. This is bad business. You all don’t know how to satisfy your customer. Word of mouth goes a long way! I will be spreading the word about this business 

  Regards,

  ****** ********

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to look at a car and of course purchase a car through Indi car and credit . The men got over on me and accepted my 2,000 that’s was given to me by a family member. When I got there the next day to put insurance on the car *** * ***** *** **** wanted me to pay 800 for a Altima 2017 that’s was slipping and *** refused to give me my money back after I never accepted the car neither did I drive the car off the lot .

  

  Business Response

  Date: 10/27/2023

  Hello *******,

  We apologize that you have been having issues with your vehicle. Unfortunately, as stated on your Bill of Sale, 'ALL SALES FINAL, NO RETURNS NO REFUNDS.' However, we would love to assist you with your vehicle. Please give us a call at ***** *** * **** to schedule an appointment. Please let us know if we can do anything else to assist you

  .Sincerely,

  INDI CAR CREDIT
  

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first day I got car I was not told about seat belt chime. The seat belts don not work the airbag lights been i since I brought vehicle, went in the next day told they would fix and in 6 months I can trade car. Now being told I don’t have a warranty the car is as is and I belong they are selling lemons.

  

  Business Response

  Date: 01/10/2023

  ***** ****** ***************** ************************** ***** ******** ******* *** **** **** ** *** **** ******* *********************** ******** *** *** ********* ***** *****e

   

  Dear Customer,

   

  We apologize for the inconvenience. However, after reviewing your account, the vehicle you purchased 'AS IS' with no warranty as listed on the signed and initialed bill of sale you provided. We apologize for the inconvenience.

   

  Sincerely,

   

  INDI CAR CREDIT

  Customer Answer

  Date: 01/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   ********** ********

  I am rejecting this response because:

  Regards,

  ******* ****