We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Renovation

Premier Surface Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had to have 4 counters installed all damaged or wrong measurements starting In August until today (1/27). I am on my 4th counter with damages and have asked for a refund and given the company 4 times to fix the issue. The communication is poor between the owner and myself. He does not keep me updated and it will be a month before I correspond to get an update.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Premier Surface Design confirmed the material for our countertops came in on 9/13/2022. We used this contractor along with other contractors through ****** There were many issues with our cabinet contractor and this delayed our countertop installation. We scheduled our countertop installation for 11/1 with Premier. On 10/31 our cabinet installer did not show up and had rescheduled us for 11/7 without our knowledge. At that time, I called Premier to let them know we were working on the cabinet issue and they may have to come later in the day on 11/1. While on the phone they realized that the appointment for our countertop installation had been moved to 11/8 from 11/1 by the cabinet installer and we were not made aware. At that time, we were told the earliest possible date would be Friday 11/4 for countertop installation due to the time it takes to cut the stone. We were also made aware their policy is to cut the stone in a 5 day window before the installation date. We kept the rescheduled date of 11/8 with Premier due to the cabinet issue. At 11:00am on 11/7, the day before the 11/8 countertop installation, we received a message that the tool needed to cut the stone broke and the earliest they could install the counters would be 11/11. This change affects plumbing, backsplash, tile floor and painters as well. We have rescheduled multiple installers, multiple times since September. This issue has created a domino effect due to the late notice. We are now cancelling our order.

Premier Surface Design is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.