Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager have My car towed were I stay without no notice at the door or the car Ive been calling him for two weeks l live messages to messages I even live messages to the customer service person they email him about the problem he never call me back I had to pay $336.71 to get my car from the towing company. Ive been living there for 4 years never problem.

  Customer Answer

  Date: 02/25/2025

  This is the receipt from the towing company.

  Business Response

  Date: 03/04/2025

  This is the reply from the signed Property Manager, ******** ********, to this event.  

   

  Hello,
  
  I placed the signs throughout the community the Monday on February 3, then the paving company went by on Feb 7 to mark the areas and placed more signs throughout the community. They ignoring the paving signs and to not park in the designated areas. I never tow anyone vehicle right away, we knock on the unit door, give them 2 hours and no one answer.
  
  Thank you
  
  ******** ********, ********************************* Manager

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22976642
  
  I am rejecting this response because:
  He came and do the roof the same week they place a notice at my door to let my building know they were going to do work at the roof , why not do the same for the ground. He said he place notice every where and people ignored it, why should we ignored the notice when its going to be our car getting towed not his where ever he place the notice it wasnt at my door or my car and people goes to work if you say you knock at peoples door for two hours no one answer that tells you we have to be at work and couple weeks ago you were going to redo the ground you put a big sign saying the city is going to redo the ground you couldve done the same the first time and yes I have a sign parking spot I had to move my car cause your were doing the roof which is still not done, all I ask is my refund that I paid to get my car from the towing company and be professional about it I call previous time and leave messages and my landlord said he did too you never bother to call back or reach out to any of us.
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/05/2025

  Please be advised, I cannot agree with your reply and will confirm again with you that there were signs posted in the community well before the project was to start, we made every attempt to have the vehicle relocated both by Management and the Contractor to have the car relocated.  If the signs where not enough to notice you well in advance, we also knocked on doors to have the vehicles removed.  In addition, you are noticing the wrong party in the BBB complaint.  The proper party in ************** Century Management Consultants.  Please redirect this complaint to the proper party, now that you have been advised.   

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22976642
  
  I am rejecting this response because:
  You said you post the sign at the mailboxes and every where I dont live in the mailboxes I have an apartment and I would love to know who do I reach to since Im reaching to the wrong person so I can get my money back also my lawyer is working on it too thank you.
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August I went to CMC property management to obtain parking stickers. *****, the individual who oversees my community handed me the stickers and I informed him about an issue with my exterior wall that affects the inside. Due to daily rain, this water **** on my ceiling is growing. After sending the pictures as instructed, I called several times, left several messages and ONLY.....ONLY after I wrote a review, I was able to hear his voice as he was very upset that I left a review reflecting my experience. He was rude, disrespect, Distasteful and while I attempted to speak about the problem at my house....he spoke over me and HUNG UP. Now there is a potential problem and the property management company is avoiding their responsibilities to repair the problem. I was not heard and not only was ***** unprofessional but so was the receptionists. How can this be resolved??

  Business Response

  Date: 10/15/2024

  She has a roof leak not a wall exterior problem. Roofer is scheduled to come out to see roof because we have warranty on the roof . This lady only informed me of the situation 1 time she asked me this morning for my email because she had my email wrong. 

  Customer Answer

  Date: 10/15/2024

  This lady made more than one call AFTER I spoke with ***** in person,  in his office  where he provided me with his business cards with the information. 

  The roof is not leaking because the problem is on the second floor. 

  He sent a roofer which was unnecessary because of his crass attitude and unwillingness to listen  due to my subsequent complaint. 

  The leak from the exterior wall still exists  but I suppose the *** will no longer intervene.  As the homeowner, I will rectify the problem because I am not prepared to fight with this company. 

  Customer Answer

  Date: 10/16/2024

  Date Sent: 10/15/2024 9:02:07 PM
  

  This lady made more than one call AFTER I spoke with ***** in person,  in his office  where he provided me with his business cards with the information. 

  The roof is not leaking because the problem is on the second floor. 

  He sent a roofer which was unnecessary because of his crass attitude and unwillingness to listen  due to my subsequent complaint. 

  The leak from the exterior wall still exists  but I suppose the *** will no longer intervene.  As the homeowner, I will rectify the problem because I am not prepared to fight with this company. 

  Business Response

  Date: 10/16/2024

  As stated by the assigned Property Manager:

   

  That wasnt a roofer I sent out, that was my stucco guy for the exterior wall, so he stated it was the light they changed which is causing this leak.
  
  Thank you.
  
  ***** *********, LCAM
  Property Manager

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband **** and I used to live in ************** condominium, ************************************************************ until December 8, 2022. That evening suddenly an electrical fire happened, our home and all our belongings were destroyed. According to the **************************** has their responsibility to perform a part of the renovation. The condos insurance made an initial payment of $96,647.59 on January 26, ******* three months, it will be TWO YEARS since we lost our home, and the board and the property manager have not done anything! On March 1, 2024, our property manager **** ********* sent to my husband email saying that he is not involved in this project, and we must deal with the associations president **** ******** who just ignores our correspondents. In the contract between CMC management company and its client Vista Del Lago the responsibilities of the property manager are written very clearly ( see att. ), and thus the situation shows a breach of their own contract. If we do not pay the condo fees for our unit ($3.500 quarterly), they can take our house from us but from our side we cannot do anything to make them do what they are responsible for. I consider this situation as total abuse of power as well as pure elder abuse. It is clearly moral abuse (correspondents of the property manager and the association attorney, ignorance of the ***** president), it is financial abuse, since we must pay for a completely destroyed house and to rent a place for living, this is even physical abuse since my 76 y.o. disabled husband went through the operations and chemotherapy, being in stress constantly started to develop heart disease and myself hypertension. Someone who does not follow the laws, being irresponsible, unmoral, unethical is earning money for a living by these actions. How acceptable is it?

  Business Response

  Date: 09/10/2024

  Dear BBB,

   

  This is an unfortunate event that is not within my control to resolve.  There was a fire in a unit, the claim is with the ***************** and Attorneys for the resolution.  CMC or the assigned Property Manager have no say in this matter or the authority to resolve. Even with not being able to live in the unit, the legal documents of the community require an owner to pay their assessment even if they cannot live in the unit.  The Owner was more than aware of this legal obligation prior to the purchase and agreed to the terms of the association documents with the purchase of the unit.   

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22261460
  
  I am rejecting this response.

  While I appreciate that CMC has responded to allegations about them by indicating what my responsibilities are they have lost sight of the actual problem. CMC as the management company that, as they highlighted, I am still paying their fees to protect my interest in ************** have two issues. As property managers they are by design and statute legally aware of the Florida state statutes governing condominiums and guide the board of directors with regard to the associations bylaws.
  As such they have the fiduciary responsibility to inform the board that under State statute the condominium association has certain repairs they need to make to my unit. More importantly they have to advise the board of directors that under the associations own bylaws they have an obligation to, and I quote In the case of the association,in the event that insurance proceeds are not promptly available or are insufficient to pay for the cost of restoration or repair, the deficiency shall be promptly assessed by the Association against all unit owners in proportion to their share of common expenses.
  I am reminding CMC management company that in three months its going to be TWO YEARS since my unit is unlivable and yes, I am paying HOA fees and thus, saying with CMC management words, performing my legal obligations.
  Failure to perform under the bylaws that the board of directors are responsible for exposes the association and all unit owners to a lawsuit. Failure to perform these managerial duties is a violation of the fiduciary capacity for which CMC is collecting fees. Additionally, if the board of directors is consistently failing to perform their obligation it is up to CMC to constantly and regularly protect the association and unit owners by indicating such to them in a robust manner.
  
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 10/02/2024

  Hello,

  On September 12, 2024 I sent my response with the explanation why I am not satisfied with the property manager **** ********* answer.  

  Since that I did not receive any response from BBB or **** *********.

  I would like to know what status of my complaint ID ********* is.

  Thank you very much.

  Respectfully,

  ***** ****

   

  Business Response

  Date: 10/15/2024

   

  BBB,

   

  As I have addressed in the prior reply.  This complaint has nothing to do with my office and is posted in error.  The parties involved are **************, ************************** and Attorney along with Mr. ***** ******************* and Attorneys.  This now an issue being handled by both parties' insurance and Attorneys.  Any and all comments that might be made by this office must be governed as this is a legal matter.    

   

  This is an unfortunate event that is not within my control to resolve.  There was a fire in a unit, the claim is with the ***************** and Attorneys for the resolution.  CMC or the assigned Property Manager have no say in this matter or the authority to resolve. Even with not being able to live in the unit, the legal documents of the community require an owner to pay their assessment even if they cannot live in the unit.  The Owner was more than aware of this legal obligation prior to the purchase and agreed to the terms of the association documents with the purchase of the unit.  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22261460
  
  I am rejecting this response.

  You keep mentioning what are our legal requirements and I am not sure why. We have never questioned that and have been in full compliance for the nearly two years of unnecessary and illegal delay. I consider it as mocking of people who paid nearly $25K since they left destroyed by the fire unit instead of solving this problem and helping people in this tragedy situation and thus perform your direct responsibilities, which are clearly written in your contract with Vista Del Lago.

  
  The issue is very simple, as the property manager, and the one who is to advise on the associations compliance and adherence to their governing documents, you appear to be avoiding these in the discussion. As property manager why have you not made your client, Vista Del Lago aware of the following as mandated by their documents:

  
  The association is responsible for the repair of their legal portion of the unit
  
  That even if the association does not have the money from the insurance to cover the cost, their own documents dictate that they legally have to repair the unit anyway and assess the other unit owners accordingly
  
  
  To breach these legal obligations from the governing documents, the Board of Directors exposes the association to lawsuits.
  
  If you do not inform them, and there is no evidence that you have, then the board will not know their financial exposure.
  
  
  Additionally, the board would not know that they need to determine what injunctive relief the condo owner may be entitled to and what ongoing damages they may incur with every month of delay which will have a financial impact on all the unit owners.
  
  Another of your statements:  "This complaint has nothing to do with my office and is posted in error. is false as well.

  
  The reason an association hires a management company is to manage and advise on the state laws and condo documents which the association is responsible for. This is part of the fiscal responsibility of the management company, and it is what I am filing a complaint about. It has nothing to do with my responsibilities, which has not been questioned and are not germane to the responsibility of the company being paid to manage Vista Del Lago.

  
  Better Business Bureau,

  
  Clearly,the facts are:

  
  Breach of the property management company contract.
  Abandoning and rejecting property managers direct responsibilities
  Creating more possible financial damage for their client Vista Del Lago

  
  That would be more than enough to go toward a resolution and make a negative impact on CMC management company rating.
  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/23/2024

  Dear Consumer,

   

  This matter is in the hands of the associations Attorney for Vista Del Lago for resolve.  I cannot make statements or give opinions as I am not the rightful party.  This complaint shall be filed with Vista Del Lago not my organization.  Since I am not the rightful party I cannot answer, seek a resolve or take any action.  Again, this matter is with the Attorney for **************, not CMC as we are not the correct party to make a complaint with the BBB to resolve. 

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22261460
  
  Dear Property manager of CMC property management,

  
  Now you have determined who is responsible for the problem. According to you it is **************, as one of your clients, and its association attorney.
  Let everyone answer for their own part and not for everyone who is involved in this problem.

  
  You failed with your legal responsibility, which is clearly written in your contract with your company and its client **************. This complaint is for failing particularly on your part and the others will answer for their part in the correct forum, not ******** are not obligated to solve the problem as a whole, but you have to perform your own responsibilities regarding this issue, which would help to solve the problem, and based on your answers, you have done nothing that you are legally responsible for.
  Thanks to you and your friends, the other parts as you have mentioned previously Vista Del Lago and the association attorney - two years have passed, and nothing has been done to solve the problem in a timely manner as set forth in the governing documents. If every one of the three parties would follow the laws and do what they must do on their own side, the problem would not have been frozen for two years and who knows how much longer it will take even to start, let alone finish.
  You emphasized our responsibility of paying association fees, and I quote: Even with not being able to live in the unit, the legal documents of the community require an owner to pay their assessment even if they cannot live in the unit.  The owner was more than aware of this legal obligation prior to the purchase and agreed to the terms of the association documents with the purchase of the unit.
  Given that we have been in full compliance, there is no reason to even bring this up except as a diversion from the real issue we have presented.

  
  Your above-mentioned comment indicates that you are very well aware of the owners responsibilities and require them to follow them. How about you following your own advice,demonstrate your knowledge of Vista Del Lagos legal documents and perform your written responsibilities as required regarding the association documentation as well as you require the owners to do it? Evidently, this is two sets of rules. Clearly you have ignored your legal obligation and keep attempting to deflect from it and this is what this complaint is about.

  
  So far, for two years, only one part of the involved parties, we the unit owners who are the victims, keep performing our responsibility and paying almost 25K for an unlivable condition unit includes you and the association attorney salaries.
  
  Again, and lastly, we are talking about your particular part in this problem, which you failed to perform, and that is what this complaint is about. We have enumerated these items of responsibility previously, but you have continually failed to address the issues that pertain to you and Century Management Consultants **** directly.
  
  If I may remind you again as previously stated. As property manager why have you not made your client, Vista Del Lago,aware of the following as mandated by their documents:
  
  The association is responsible for the repair of their legal portion of the unit
  
  That even if the association does not have the money from the insurance to cover the cost, their own documents dictate that they legally have to repair the unit anyway and assess the other unit owners accordingly
  
  To breach these legal obligations from the governing documents, the Board of Directors exposes the association to lawsuits.
  
  If you do not inform them, and there is no evidence that you have, then the board will not know their financial exposure.
  
  Additionally, the board would not know that they need to determine what injunctive relief the condo owner may be entitled to and what ongoing damages they may incur with every month of delay which will have a financial impact on all the unit owners.
  
  
  Better Business Bureau,

  
  Let us make a decision based on the facts and provide documentation. The responsibilities of the property manager of CMC property management are clearly written in the contract of Century Management Consultants **** and its client Vista ********************************, as well as stated by state regulatory licensing requirements.
  I believe that this is enough to move toward a resolution and make a negative impact on Century Management Consultants ****s rating.
  
  Sincerely,
  ***** ****

  P.S. In one month it will be TWO YEARS since the fire! For two years there has been nothing done to solve the problem. The victims paid nearly $25,000 for unlivable condition unit. Plus, money for a renting place to stay.

   Think for a second that people lost all their belongings and their house. That $25K could go to many very necessary things for living. My disabled husband, who is 76 y.o., just several months before the fire went through chemotherapy and several operations which nearly killed him. Can you imagine how a person like him can stand this situation observing when those people are not only no helping to solve the problem simply by performing their responsibilities, but they are even making more obstacles to go forward to repair the unit. In catastrophic situations like this people who even never meet each other are ready to help each other but in this small, 34 units community,seems like we are witnessing the end of humanity.
  I am done with this conversation. If you, Better Business Bureau,
  decide to let it go, then go ahead and do it but in this case, everything will remain on everyones conscience. Personally, from myself I will not wish anyone went through that my family keeps watching and feeling.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr ******** ********, L.C.A.M. a community association manager working for Century Management Consultants, Inc. has neglected several attempts to fix the roof for a tenant at ********** in ***************. After promising that a roofer would showup to see the problem several time, they never did, and Mr ******** never took care of the problem as he should per HOA rules. We are seeking a resolution in the form of refund for damages inside the unit as well as a full roof repair done by the association.

  Business Response

  Date: 09/10/2024

  Dear BBB,

   

  Email sent to the Owner that the water in the unit is from a failed water heater, not the roof.  Owner needs to replace water heater.  This is an unnecessary complaint filed with the BBB and the Owner needs to inspect and maintain his property and not neglect his tenants.  

  Customer Answer

  Date: 09/10/2024

  Complaint: 22261375
  
  I am rejecting this response because:
  

  *** *******,
  
  I received your communication regarding the complaint I filed with the BBB. I want to address the assertion that my complaint was false. I understand that as the president of the company, you are concerned about the company's reputation, and I appreciate your personal involvement in this matter.
  
  However, I would like to reiterate the series of events that led me to file the complaint. Despite multiple attempts to address the issue with *** ******** ********, the assigned employee, the situation was not resolved satisfactorily. My attempts to communicate and resolve the issue directly with *** ******** were met with challenges, and the lack of timely and effective response necessitated my escalation to the BBB and DBPR.
  
  
  I would like to highlight some key points to clarify the validity of my complaint:
  1 The tenant reported water accumulation inside the unit during rainy days.
  2 A hired handyman suggested a potential roof problem after inspecting the unit.
  3 Despite scheduling appointments, the assigned roofer failed to show up on multiple occasions.
  4 *** ********* lack of consistent communication with both myself and the tenant further exacerbated the situation.
  
  I respectfully request that the company provides verifiable evidence from a certified roofer to refute the claim of a leak in the unit. Until such evidence is presented, I will continue to pursue the appropriate channels to address this unresolved issue.
  
  I hope that we can work together to address this matter and prevent any further escalation.
  
  Sincerely,

  *** *****

  Business Response

  Date: 10/08/2024

  Please be advised that I have been on Vacation and out of the country, so I was not able to reply.  

  CMC and ******** has been working on this for resolve with the Board of Director and the Roofing Contractor.  

   

  Customer Answer

  Date: 10/08/2024

  
  Complaint: ********I am rejecting this response because:
  
  While the property management is away on "VACATION," the tenant is awaiting a resolution. This situation exemplifies the management company's incompetence and disregard for the residents. I have made numerous attempts to address this issue through emails and voicemails, only to receive a response today on BBB stating that the management was on vacation. This behavior is highly unethical for a property management company.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 10/21/2024

   This has nothing to do with the roof, it is the owners water heater.  The landlord needs to make the repair.  I have attempted to attach photos, and I do not know if they have attached.  

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22261375
  
  I am rejecting this response because: 

  The water heater has been replaced and it did not stop the water. When it rains, the floor gets humid. This is, once again, to highlight how ineffective this management company really is. If they are so sure this is not an roof issue, all they need to do is to provide a proof, from a certified roofer, that this is not a roof problem. But I have asked weeks and have not provided the document. 

  
  Sincerely,
  
  *** *****

  Business Response

  Date: 10/22/2024

  I will have ******** inspect once again.  Rather than to harass me with this BBB process, pick up the phone and call me like normal people do at ************. 

  **** *******

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22261375

  I am rejecting this response because:
  

   

  I am in communication with ******** and I expect a report from a roofer confirming that there are no issues with the unit. Once I receive that, I will promptly drop the complaint. Its clear that if you and your company understood basic customer service, I wouldnt be forced to take this route with the BBB, and this matter could have been resolved weeks ago. Your handling of this situation reflects poorly on your effectiveness as a company and your tendency to dismiss complaints rather than addressing them is unacceptable. If you review the communication records with ********, youll see that I approached this issue in a professional and ethical manner, allowing ample time for a resolution before escalating it. 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have water saturation in my front yard parts of sight of my yard and my backyard also have tiles or cracking in the kitchen

  Business Response

  Date: 02/17/2023

  This is not a matter for CMC but our client Cedar Ridge Townhomes to resolve.  I will address that any condition on the inside of the unit is the responsibility of the Owner.  The outside condition is being resolved by the irrigation contractor for the association.   

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against CMC management and ******************** board members.Since **** I have been targeted for being a whistleblower.I have requested copies of *************** to both the CMC office and the office that we allegedly have here at our ***. The first time I attempted to retrieve and look at Financial records I was given a one-hour time slot and they were to determine what I could and could not see.The second time I hired a law firm to represent me and they went to the office with a list of items that I wanted to see and have copies of and they were only given insurance documents CMC and the *** board agreed to provide me with the documents I requested during the summer of 2022. I have yet to receive a majority of the information requested. Most importantly financial documents of what checks were written to whom and when. I wanted this prior to our annual financial budget meeting. CMC and the board do not communicate about what they are doing in the park.I am concerned about the amount of money that this board is spending without shareholders knowledge.Why won't CMC and the *** board comply with multiple requests from my law office to produce financial documents and an insurance letter that was sent to them denying my Swim Spa because of insurance reasons, A copy of our current CC&R's and bylaws.I have received digital copies of ledgers and checks sent to a shareholder for **** and 2021 so their claim of not being able to provide digital copies is not true.I want the documents I requested. Even my attorney who went to the office was not able to get the documents I wanted. So telling me I have to come back in the office is not realistic.

  Business Response

  Date: 11/28/2022

  As we work for the communities we represent, CMC takes every owners requests seriously. In doing so, we follow all statutes set forth by the ****************. Ms. ****** initial, in-person request for records was honored as ******* statute requires. All ******** Harbor records maintained by CMC were made readily available, excluding those covered by privacy and/or attorney privilege. These were made available to both **************, and again at a later date, to her attorney in his in-person inspection of records. During his inspection, Ms. ****** attorney actually made reference to how well organized the records presented were. In his professionalism, Ms. ****** attorney redacted any records he felt were covered by privilege, and did so by his own volition. It is important to know that those records included every ledger,every bank statement, every check, and every accounting for the time periods requested by ************** through her attorney.  Subsequently, at no time did Ms. ****** attorney ever intimate he was not provided everything asked for.Further, ************** was later involved in a mediation with ******** Harbor that was agreed to by all parties involved.
  CMC represents well over one hundred communities, and thousands of individual homes in Palm Beach County. In those thousands of homeowners,rarely, if ever, have we had this level of dissatisfaction. In keeping, we have never had a complaint filed with the BBB (Im not sure about that part). While we have taken every complaint, call, and correspondence from ************** and her attorney seriously, and addressed each with the diligence due, we will allow the remainder of our communities, homeowners, and decades of service in Palm Beach County to speak to our professionalism.
  
  *******************, LCAM
  Community Association Manager
  Century Management Consultants, Inc.
  Off:  ***********************| ******************************
  Fax: ************** |  **********************************************************************

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18456392
  
  I am rejecting this response because:
  I need to communicate with my attorney . Many of the claims  made are false. I need to compile documents to present along with my attorneys input and this will take a little bit of time. As soon as I can have a conference is Monday December 5th.
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/01/2022

  Dear BBB,

   

  ****************** reply can only confirm that this is a legal matter as she has an Attorney, and the Attorney is working the file on her behalf.  ************* that she claims is the cause of her need for an Attorney also has their own Attorney work their file in defense.  For this reason, I cannot make a statement as this is a dispute between my client and the owner, ************** living within a community.