Complaints

This profile includes complaints for Restore Plastic Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Restore Plastic Surgery

  1645 Nantahala Beach Rd Gulf Breeze, FL 32563

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  Restore Plastic Surgery

  600 E Government St Pensacola, FL 32502-6136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had breast implant surgery back in March performed by Dr. Brown. The initial outcome was a complete disaster, leaving me with one breast misshapen and too high, and the other one loose and not properly positioned. He performed a second very painful correction at his office, which left me with unbelievably long scars all the way underneath my armpit. I had severe nerve pain after the second procedure and once again the results looked unacceptable. A third procedure was performed at a surgery center to correct his mistakes; after the third procedure, once again one of my breasts developed an unsightly dent. All my concerns were dismissed. For all three surgeries Dr. Brown decided to keep the same implants. After the third procedure I became extremely ill, and developed sepsis. I contacted the office and I was ignored. They only reached out to me after the emergency room called him to tell them that I had developed a staph infection and was septic. The implants had to be removed immediately by another surgeon. I was extremely sick, and Dr. Brown did not care whatsoever nor take accountability for his countless mistakes. The aftercare and communication at this office is unacceptably careless. They do not care about their patients whatsoever. Dr. Brown made one mistake after another. Even the fillers he did on me developed the "Tyndall effect" and had to be dissolved by another surgeon. I am in disbelief as to what a disastrous experience this has been. have suffered at the hands of this surgeon for months. I was told it would be an easy surgery and I would be back to my normal activities within a week. An absolutely traumatic experience. Please beware.

  Business Response

  Date: 08/16/2023

  At her consultation in March, patient stated she had lost 25 lbs recently since she was going ******* ******** etc. She had previously had 2 breast surgeries BY OTHER SURGEONS, being-- breast reduction over 20 years ago as well as a Mastopexy in 2018. Because of this, the standard "breast augmentation" could be a bit more complex due to scar tissue, etc from previous two surgeries. Also, since she had recently lost a good deal of weight, along with adding an implant, the skin could stretch quickly following. Post op instructions still include, not to sleep or lie on her abdomen, or one side over the other, best to sleep on back, etc. 
  Her breast surgery was originally performed 3/23/23. Here are the notes from her 1 week appointment. 
  Patient came in the office today for a one week postop visit. Patient had a breast augmentation via IMF on 3/23/23 at Emerald Coast. Patient states she slept on her left side and now her left breast implant sits higher than her right. Per Dr. Brown, patient is to wear foam on the sides of both breast along with continuing wearing the bra for compression. Patient is experience more bruising on left bottom breast. All incisions are intact. Patient is doing well and happy. Patient is to return next week to see Dr. Brown and to check the progress of left implant.
  She came in at 2 weeks post-op with complaints regarding feeling weird on the left side. We performed an ultrasound that day and saw a small amount of fluid, in which, can be common post surgery. In most cases, seromas are reabsorbed back into the body in about a month's time-- some can remain longer. Due to the location, being near an implant, and miniscule size, it was determined it was best to leave it to reabsorb since there was no sign of infection, etc. The foam she was to continue to wear to help put compression on the seroma to help absorb more quickly. 
  We saw her 1 month post op, her left breast was still not matching the right. We encouraged her to wait a bit to let it continue to heal since 1 month post op is still soon post surgery and our bodies can take a bit to adjust post surgery for multiple reasons. She demanded to have it fixed immediately. She said it was causing her more anxiety, etc. and with her impending divorce, was making everything bad. Her husband/ex husband soon to be,  was upset about the amount of money, etc. SO, 
  5/12/23 We did an in-office revision in which case we were to solely tighten the skin on the lower pole of the inframammary fold--without infringing upon the capsule, etc and therefore the implant was never exposed nor touched in any case. Ample amounts of irrecept were used as a precautionary. In tightening her fold, there were large amounts of scar tissue that was causing that skin to "pull down" so to speak. Dr. Brown also found green permanent suture embedded in the thick scar tissue--THIS WAS NOT FROM US AS WE ONLY USE ABSORBABLE MONOCRYL UNDYED SUTURE for all breast surgeries.  We explained and also showed the patient what we had to remove in order to help the situation.  She was aware this was from one of her previous surgeries with another one of the two surgeons she had previous to coming into our office. 
  At her one week appointment following that, she was complaining of pain on the Right side and said the left side was sitting lower now (again, at one week post op, certain things can appear differently while we heal). Dr. Brown explained that likely that thick scar tissue that he had to remove due to the internal stitch that was causing the issue (that was not placed there by us) was helping to hold up her breasts kind of as additional support. He mentioned that in order to keep up the implant, he would need to place durasorb mesh since her breast tissue was minimal, and skin is so thin, etc. She demanded it be fixed that very week. We did not have any availability that week so we scheduled as soon as we could at Emerald Coast Surgery Center. She was very upset as mesh is very expensive ($1,800 per small piece) but that he would comp his time as cost, supplies, and the price of mesh (This being around $9,000 or so). 
   On 6/13, we went to Emerald Coast to perform the placement of mesh. There were no complications.  

  We contacted her on 6/15 to see how she was feeling. We have all patient communications stored in a secure messaging service linked to our EMR so I can supply any and all records if needed. She reported that she is feeling much better. 
  
  
  On 6/21, she reached out requesting to reschedule her appointment for 1 week follow up due to not having child care for her children. We asked if she could come in later that week. She said yes but rescheduled again. We had her send photos, etc. and asked how she was feeling. There were no urgent concerns which Dr. Brown noted internally and asked to make an appointment with him. An appointment was made for July 5th-- which we reached out to her on 6/26 to follow up to request if that date worked for her after Dr. Brown responded to her directly regarding her concerns of them looking different, etc (normal up to 3 months post somewhat in minor ways). 
  
  
  She reached out on 6/27 at 11am asking if redness was cause for concern and claiming to have fever.  One of our nurses reached out asking for pictures, etc. She sent us photos and our nurse mentioned that Dr. Brown was in surgery but as soon as he was out, we would reach out. At 12:24 (a little over an hour since she reached out, she checked into the ER. Her temperature was taken at time of checking into the ER when they took vitals at 37.2 degC (98.96 degF) NOT fever. They took a small amount of the fluid from the left breast to send off for culture and sent her home since she didn't have fever and there was no emergent sign of needed intervention from all bloodwork, etc. I have all records of that as well if needed. 
  She reached out at 5:09 PM saying she has a bad infection and will be at her appointment with us the following day. 
  
  
  6/28 She did not come to her appointment and messaged us stating she would like to reschedule because the antibiotics they gave her via IV (mind you--she was already taking post surgical antibiotics) were making her feel ill. So we asked if she could come in that Friday then (2 days later). She messaged 6/28 at 5:13 PM stating she had returned to the ER and the staffed surgeon recommended surgery the next day. We replied stating we would let Dr. Brown know. The surgeon called Dr. Brown stating that she just wanted them out. That she had a small amount of fluid that came back containing a small infection (not septic as they sent her home and she was not running fever, etc though the other doctor's op report contained this, it also contained other easily provable false information like they had to drain an implant etc which you cannot do when silicone-- as information). 
  
  
  7/2 Dr. Brown personally reached out to see how she was feeling. She responded she was going to see Dr. Clarke (the doctor at the hospital) from now on. 
  
  
  7/6 She reached out to say that her implant on the left side was ruptured and asked us for warranty info for her implants. We explained that there is an explant kit, etc and prior information they require prior to a ruptured implant. I explained that looking at the pictures she sent, it would be genuinely impossible for the implant to be in and her skin closed like that and/or even put in with the rupture of that nature because originally she attempted to blame Dr. Brown for placing the implant in that way. After 2 hours of back and forth communication and me providing multiple forms of evidence, she then went on to explain, as her new doctor noted, the implant likely was popped by the needle when they collected fluid at the ER she went to. 
  
  
  To summarize all claims, she never complained of any nerve pain and that is highly unlikely in a procedure with local only. She went to the surgery center to have mesh added-- WHICH WAS NOT TO FIX ANY MISTAKE OF HIS-- just the only way to add support when a person's body can't support an implant alone-- explained in more detail above. None of her concerns were dismissed. All of her concerns/messages/etc were responded to within minutes and we saw her weekly. I have evidence of literally all of this that I can supply if needed. She was never ignored. She keeps claiming she was septic but did not even have fever (98.6 degF) when she went to the ER which is why they sent her home to follow up with him at her next appointment. I have evidence of this as well. It is not difficult to understand her claims of "aftercare being careless" is totally untrue as she was cared for constantly. The filler she refers to was put in without issue. She never once made any complaint whatsoever referring to the filler at any time whatsoever and keep in mind, we saw her weekly. She also asked us to remove medications she'd previously taken from her chart, which I have in writing, and we refused to do so for obvious reasons. Nothing gets deleted from a patient's chart. I am in total disbelief at these claims as is our entire staff as at least 5 people were in constant communication with her, including Dr. Brown. There were no mistakes made by Dr. Brown. 

  Please let us know if you need any additional documentation. Clearly, I have all INCLUDING before photos, patient communications, all points above, her chart, op reports, visit notes, etc. She has also been posting this all over google, etc online and I will be contacting our attorney if she doesn't promptly take down the false claims. 

   

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20347996

  What it all comes down to is that the results where disastrous from the beginning on. I was never watered that my previous breasts surgery and my weight loss in the past year was going to be a risk for bad outcomes. I was promised that I would have great results and that I will be back to normal after a week. Dr. Brown attempted to fix his mistakes and I gave him three chances. Each time they looked horrible. This cannot be debated. The sepsis I got after the third attempt of correction was just the icing on the cake in this absolute “cosmetic surgery disaster”. Not even the filler Dr. Brown did on me was done correctly. Leaving me with the “Tyndall” effect. I had to go to get it dissolved four times. It would be nice to see you own up to having done a job with poor outcome. And refund back the money so I can have this very upsetting mess hopefully fixed by another surgeon. 
  
  Sincerely,
  ****** *****

  Business Response

  Date: 08/17/2023

  It's pretty clear from where I am sitting that her claims are erroneous. She simply is making false claims. 

  I spent over 3 hours yesterday typing a very detailed response and reviewing all records, charts, communications, etc.  I have proof of everything. 

  1. She was not septic. I have hospital records showing her vitals. She did not even have an elevated temperature. 

  2. She never had bad filler outcome. She never once mentioned this to us nor does it ever take 4 times to dissolve filler. Lastly, we have the ability to do that and fix it IF it was ever an issue but like I said, never once was it mentioned (she's the kind of person who would absolutely mention this). 

  3. No one can ever PROMISE a great result. Clearly, it is always our goal. I have photos of her initial breasts and several while healing. We absolutely ALWAYS mention to people that the more breast surgeries they have, the more complicated the projected outcome is. This in no way means that we told her they'd look bad. She continues to say he made mistakes but he did not. The embedded suture was old and green and not at all what we use. She knows that. She was told that. It had been in there for a very long time wrapped around really thick scar tissue from another surgeon previously. which she was also told.

  The fact that we already comped $9,000 and done everything she wanted exactly when she wanted it (refusing to wait, give it any amount of time, etc) seems like enough to me.  She went to another doctor and had him remove implants, and tried to stick us with voiding warranty, implant rupture that was caused by the ER when she went in when we were in surgery (after one of our nurses told her we would respond as soon as we were out of surgery but in less than an hour, she was at the ER)-- this is all logged and documented). Her "new doctor" called us from the ER telling us she didn't want him to call us etc etc.

  She's been an absolute nightmare for both us and the surgery center who have not even had 1 infection in the past few years at least. They take this accusation very seriously. 

  Please let me know what advice you guys have. At this point, it seems like a petty back and forth argument with someone claiming things I am proving untrue. If you review what I submitted yesterday, I believe it is very clear. 

  Business Response

  Date: 08/17/2023

  Here are her breasts after the last surgery. The picture she attached is untrue and were NOT her final results. 

  I also attached a screenshot in our communication system showing she sent the picture I am attaching 2-3 days before having them removed by another surgeon. She was instructed to wear a band to keep that area pressed down so that when it heals, that can heal down and not popped up. This is actually not a complication or a mistake. It is a common occurrence. 

  The area under her left breast also would have softened if she would have given it even 4-6 weeks because we put in permanent mesh which can make it look like that at very first. This can be proven, if needed, I can attach information on Durasorb mesh. 

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 

  this is one of the photos that I took before I got very ill from sepsis. The results were never good. And several people were shocked by how bad the results looked. They said that they looked like I had them done in “Tijuana Mexico). It was heartbreaking for me to see how bad the results were, because I truly was looking forward to this transformation. I understand that sometimes things just don’t go as planned. And unfortunately from the getgo, nothing went right at the office. the communication was very poor, and I was ignored for days when I was worried about the huge scar underneath my armpit creating me excruciating pain. I needed some assistance and reassurance, but I was flatly ignored. The day I had sepsis, I was also told Dr. Brown would contact me about having a fever and feeling sick. But I never received a phone call. I really hope that you can admit things went horribly wrong for one reason or another from the getgo.
  I just would like my money back so I can get them fixed. This has been very expensive and stressful to me and I just want them to be repaired and move on. 
  ****** *****

  Business Response

  Date: 08/17/2023

  ********

  Do I need to send you a full log of our communication? Everything is recorded. She was NEVER ignored. EVER. I can show you all of it. 

  Business Response

  Date: 08/17/2023

  I can also submit hospital ER visit the day she keeps claiming to have been septic.

  She had a 98.9 temp (no fever) and they discharged her. They do not discharge septic patients. 

  Business Response

  Date: 08/17/2023

  Screenshots from the 27th. As well as ER visit record. She claimed to have a fever. We responded IMMEDIATELY. Dr. Brown and I were in surgery and she was told that. Less than 1 hour later, the ER already had vitals with temp of 98.9. So she waited less than 1 hour to go to the ER when she was TOLD he was in surgery. She was in no way ignored. When we are scrubbed in to the OR at a surgery center, we cannot have our phones in hand. 

  She was not septic. They were not concerned with sepsis. This is why she was discharged. She also admits here that she "started again" taking antibiotics and had admitted to our registered nurse prior that she did not take them last time either. 

  You can see the date of admit, date of discharge, all normal signs, temp, etc. 12:24 CST these were first taken. Same day as attached communication. 

  Customer Answer

  Date: 08/17/2023

  I was very ill with a high fever and I had a picc lime and needed antibiotic infusions daily. To downplay how sick I was is downright preposterous. My infectious disease doctor can prove that I had a staph infection. The implants were so infected that they needed to be removed immediately. A travesty that an office like this can operate. 

• Initial Complaint

  Date:07/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Botched surgery paid for mini tummy tuck had poor care, never saw the doctor after I had surgery, & my stomach looks worse not better. The office looked not clean, & my surgery was done in office which led to an infection that he ignored. I tried to get help after to be seen but they wouldn't see me again even though my skin was rotting at my incision

  Business Response

  Date: 08/13/2022

  ***Document Attached***
  This person was an employ of mine both before (over a year prior --see email between us beginning January 2020) and after her procedure and had surgery date of May 28, 2021. Please see attached follow ups of patient chart dating June 2 patient was seen by Dr. Brown, June 7 patient was seen by Dr. Brown. October 26th patient saw another staff member for a follow up. All notes reflect healing as expected and no other complications. Her claim regarding she never saw the doctor after is clearly untrue solely on the basis she was a staff member of my office. My fee charged was at a discount of 75% off due to her being an employ at the time and she continued working there until February. Due to her strict schedule of completing school, she requested February 2022 to only work one day per week but it did not work out with scheduling. My office will be filing against her as an individual on basis of defamation as these claims are provably untrue. Additionally, please note my business address has recently changed: **** ********* ***** *** **** ******* ** ****** *** *********
  *** **************** ****** ************

  Customer Answer

  Date: 08/16/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Working as an employee has nothing to do with having necrosis due to an infection I did have after surgery by Dr Ben Brown & regardless of what I paid I paid to look better not worse.
  I take Dr Brown's statement of getting a discount he mentioned that he purposely did discounted work on me or bad work.
  I would of paid someone else full price to do it correct if I knew he was going to have zero concern about my results. $3000 for a 2 hour surgery done his office & not an OR at the hospital does not deserve less results.
  
  I never saw Dr Ben Brown after my surgery regarding my surgery at all. Dr Brown never even laid eyes on my stomach again after the surgery date. Any time I was seen by anyone it was by my fellow employees that were his medical assistants, or his PA
  because they had to do wound care, & the PA provided debridement of the necrosis area twice because Dr Brown kept dismissing the fact I was having issues. Actually a couple of the dates above I was there working, & not seen by him. I tried to be seen by him, but the office was always 2-3 hours behind schedule, so staff would be bumped when Dr Brown got too behind, & so he never saw me since my post op appointments with him kept getting dismissed. The staff provided my only post op care. Dr Brown wouldn't even know what my stomach looks 3 months, 6 months post op , or even right now because he never saw my surgery sight again. I can provide plenty of photos of necrosis I indeed had, & as a nurse I absolutely had an infection caused by the surgery. I had a J P drain that the staff removed, I had staples the staff removed, all the care I had was done by only his medical staff that worked for Dr Brown.
  To add none of the original staff is no longer even working there anymore due to he was treating all of his patients like this & including me I was still a patient. In fact staffing for staffing for him has a revolving door, so anyone there working now would have zero clue about a surgery done by him only even in May 2021.
  
  Ethically I had no desire to continue work for someone who does not take care of his any of his patients after surgery, & you think he would at least do this for people who worked for him, he did not. I was sent many of Dr Brown post op cases as an employee that he wanted me to do post op care on & nothing in my scope of my training I could do to correct botched surgery. Many of these patients begged me to see them. I'm a skin nurse not a magician the doctor didn't see them again, & it was clear to me this is how Dr Brown decided to handle poorly done surgery done by him is just not deal with it by brushing them off to staff or just not follow up with them.
  I have numerous photos of me, my abdomen the week prior to surgery, the day of surgery & all through my healing process where in fact my abdomen 100% looks worse.
  I am not overweight & never have been. The horrible results have zero to do with my weight, lifestyle or any other excuse. My BMI has always been 17-19% all of my life
  
  I had a normal belly button & my belly button is now permanently closed, which has to be surgically corrected if I want it open again.. I do not smoke, I exercise, super active & a healthy person that eats gluten free keto lifestyle & only consumes clean & organic foods & have the majority of life. My lifestyle has zero to do with having horrible results, in fact I know my results would be worse if it wasn't for my lifestyles along with own efforts to do things after surgery to promote healing on my own. I do things recommended for post op healing by board of plastic surgery such as walking daily to promote drainage, I avoided all stomach exercises & straining the first few weeks. I returned to pilates & yoga exercise after the proper amount of time post op, & did Lymphatic massage to my self to help with healing/swelling which is one of the many things I am licensed in. I am a Florida Lic Massage therapist specially trained in post op massage which I provided for as an employee to Dr Brown's patients along with skin care.Massage is normally only needed for normal , expected post op swelling, which should go down from a few weeks up to 6 months max after surgery. I had ab swelling until recently over a year later & my surgery was May 2021. I was seeing this in all of Dr Brown's patients too, & that he was trying to have me "fix" which I could not. I have less than 3 months left in my nursing training, and I have 25 years experience in medical skincare.I know what to do post op to help healing, but again I can not fix botched surgery.
  My incision is clearly crooked this is an elective ,cosmetic surgery, as nurse I see cardiac surgery incisions that were emergent more straight than my planned surgery. I have a dent now where the necrosis was because the PA had no choice, but to debride an area to keep it from spreading. The area was 100 % black along with oozing yellow pus which indicates infection. At this time I also was running fevers which is another sign of infection this can be confirmed by any medical websight & as a nurse I have the training to back this up. All the patients I was seeing post op looked just like me, is why I no longer work there. Regardless if I was an employee I still was a patient, is till spent $3000. to look better not worse, & now will have to spend more money to correct this, or at the very least have someone correct my belly button. I had a mini tummy tuck not a full as I didn't need a full, & a mini the belly button is not moved or cut so it should not be altered, & absolute should still exists. For now my belly looks like a plastic dummy stomach with no belly button, & this is not the kind of work Dr Ben Brown used to do when I first saw his work 6-7 years ago the last year something has shifted all the work he is doing including me has had horrible results & the worst thing is once that happens he just blows it off & won't see you again, or tell you to see the staff such as his PA who was cleaning all of Dr Brown's surgeries from infection to the best of his ability via debridement just like had done, & only able to provide wound care. However good wound care will not fix botched cosmetic surgery. I know none of my fellow employees work there anymore including the other surgeon & the PA due to seeing the trend of this poor patient care is below standard. Cosmetic surgery requires more follow up than required medical surgery & I had zero follow up care by Dr Ben Brown. Yes I did see office staff as stated, but only have the staff have laid eyes on my stomach. He doesn't even know how bad it looks because he never saw me again after surgery. He doesn't even have photos of me after surgery because they never took them due to the infection I had, they were told to wait to take any post op photos once the necrosis was gone. Of course he didn't want my "after" photo for my incision to be black & rotting because necrosis is tissue death. I wonder how many others have zero after surgery photos due this same reason.
  

  Business Response

  Date: 08/27/2022

  Her subjective opinion is not a basis for a BBB complaint. She is a disgruntled employee who wants the heavily discounted amount she paid refunded. If it was this easy then everyone would just file BBB complaints to get refunds and state I don't like the way it looks. Additionally, since last notice from BBB states future responses may be held public, we cannot disclose medical information to dispute what she is claiming on advice of counsel due to patient privacy laws. She has submitted no evidence of what she claims yet we supplied the BBB privately with the attachments requested proving otherwise. We have no other BBB complaints like this from patients. Again, we have provided evidence against all claims not limited to the fact she was clearly able to see the doctor since she worked with him. She has not attempted to contact our office since nor been turned away. Again, The procedure was well over a year ago and this is the first contact to suggest any issue by her asking for refund from a one sided subjective view.

  Customer Answer

  Date: 08/31/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  My employment status has nothing to do with poor outcome. Anyone can easily research that plastic surgery to the stomach results can take up to an entire year to heal. I was not happy at 3 months, 6 months, and at the year post op mark which is when my complaint was made. Due to the fact the entire team that I worked with which included about 4 Medical assistants, a manager whom also was a medical assistant, and the PA the did my only post op care ALL no longer work there. Anyone currently employed for Restore Plastic Surgery has never seen me post operatively including Dr Brown. Passing Dr Brown in the hallway as an employee, as I take a patient back when at the time I worked there does not equate to being seen medically. As stated before I had several appointments made, never saw Dr Brown. I saw office staff that not to be repetitive, but they ALL no longer work there. The only post op care I had was by the MA and the PA as the PA had to remove necrosis twice. The photos provided to the BBB are proof I did in fact have necrosis when Dr Brown previously filed in this complaint I did not. I do in fact have a indention where the necrosis was, and no longer have a belly button at all. I expected this to occur for a few months post op, but to eventually relax, the fact a year later my belly button is still completely closed shut is NOT normal at all. To file a complaint at the one year post op is the most appropriate for this type of surgery as if I filed the complaint one week or even one month to 6 months post op then the excuse could be that the patient is not healed yet, that is not the case. My work status or the fact I only worked part time as a student nurse is not my complaint at all in any way. I made a private complaint to the BBB as it is almost impossible to get to through a person at Restore Plastic Surgery. This proof is even in the delay to responses to the BBB which are shown in this thread. Many attempts were made before getting any sort of response. I have not announced my issues on social media, or publicly in any way as for one the issue is embarrassing, and is most of my private business. I am only wanting this issue handled in private, so I can pay for the surgical correction of my belly button at the very least to look normal again, and will now need laser to attempt to improve the rest of the issues. I graduate nursing school this fall, I am not a plastic surgeon, but I have worked with plastic surgeons for over 20 years. I know when surgery results are poor. Dr Brown replies keep implying it was "discounted service" when I did not pay ANY price to look worse. I take this statement being said over and over as if I got discounted work, and medical care is supposed to be equal regardless if a patient is medicare, cash pay, or insurance this is basic ethics even more for the medical field. I would rather pay the full amount then go through the emotional pain of having bad work, done, and having to have more procedures, time, money, and most of all pain to have it corrected. I have no desire for Dr Brown to attempt to correct this issue or any non licensed or not experienced staff that may now be working in his office. I say this because all the trained staff is all gone, and whoever is left would need still need training as this is standard regardless of what type of job. My poor results with surgery when I worked there were dismissed, and anytime I was seen again was only done by the PA or staff. As stated that PA and the entire staff that worked there at the time of my surgery and employment are all no longer working there, so anyone there now would not know. My photos show enough, and prove I had necrosis. I have several contacts that can vouch for the photos I provided to the BBB are in fact necrosis that resulted from my surgery from Dr Brown. To add I have enough of my own medical background in the medical field to back up what I am saying is true. I had a breast augmentation several years ago which I had zero issues with, and good results this was in 2016. This is the reason I trusted Dr Brown to do a second procedure for me. However, the second time around the after care was zero regardless if I worked there, or not I still was not seen even when I tried. As stated the office would get so behind from other issues, that as an employee I would get brushed off, or just told to come back later. If anything lack of patient care was worse because I did work there as I was not seen as a priority even though I was having issues because I was not ethically treated the same as a full paying patient, this is clear by even what the replies state that my service was "discounted".
  I have had another plastic surgeon confirm my results one year post op are far from good, or what should be expected for a woman of my shape, size, and health. As in my initial complaint I am overall super healthy, eat organic & clean food, have never been even overweight, and as my photos show I am tall, but not a large person in any way. My poor results are surgical based not based on poor health or lifestyle choices of the patient at all. I am shocked by the excuse of I am asking for this to be resolved a year later, because if I came too soon with this complaint then he could easily state that I am just not healed yet. One year post op is the optimal amount of time we told most patients that they should see the final results of any kind of stomach surgery. This is enough time for the tissue to settle, and incisions to be healed. My incision was delayed in healing due to the necrosis I could not make an true complaint until giving the scar enough time to show all the healing it could possible do. The fact my belly button is completely closed, and the skin on my abdomen is not smooth it is worse is the issue, not the scar. I however, did give this the proper amount of optimal time to truly show that my results are indeed poor and will now require surgical correction just to have a normal belly button again.

  Customer Answer

  Date: 09/01/2022

  I should add all I am requesting my "CARE CREDIT" charge that was made to my account to be refunded to my account on file.
  If they need the information again since they have completely new staff 100% working there, I would be happy to provide this information. I want to make clear this issue was known during the last year, and ignored. Filing a complaint one year post op when poor results present IS the proper timeline to file a TRUE complaint with an issue as elective surgery as it takes time to heal.
  
  I will be going to the department of health and report this issue to the medical board if this is not resolved via refund so I may at least get this REAL issue corrected immediately.
  
  The medical board will be notified of my lack of care along with this form will be provided with Dr Brown's replies and excuses that have ZERO to do with having necrotic tissue. The medical board will be provided my official complaint to the BBB PROVING my attempt to resolve this issue privately. The fact the only excuses were made, that I was an employee, that it was a "discounted" surgery according to Dr Brown's replies only confirm he is NOT following the oath he took as a doctor or surgeon to treat all his patients equal regardless if a patient paid a discounted price, is insurance work, or paid full price all patients deserve proper follow up care that end in good results, especially for elective plastic surgery. A patient sign's up to improve the appearance NOT to look worse. You can NOT argue with the photos I have provided at all the same photos of my necrosis, and I looked better the day of surgery. I had a belly button I no longer have at all. Yes, one year later this surgery should be 100% healed and perfect. I can prove that this surgery ruined my body and that Dr. Brown instead of having any accountability for these poor results decides to bring up other items that are NOT related to POOR plastic surgery work being done.
  All I have asked for is a simple refund, of my " discounted work " so I may use that towards correcting the issue. The reality is to correct this issue IS going to cost me more to correct it, and this does not even include the emotional effects of having a botched surgery done to me by someone I used to trust professionally. If a doctor can not own when he has failed a patient that is on him, but this is also why he is supposed to have liability insurance to back up when they make mistakes like this.
  
  Please credit back my care credit account, or I will be forced to seek legal counsel to seek more than just a simple refund. I will continue to take my REAL issue which did in fact ruin a huge portion of MY body and self image and have to file a secondary complaint to the medical board. I have plenty of proof of my poor results to provide that is 100% can be backed up and provided that this is legit complaint. My issues are ethically wrong in so many ways, and I refuse to allow any person to believe they can get away with causing true bodily harm to me. Having poor plastic surgery can ruin peoples lives, and I am not going to let this ruin mine. I plan to have this corrected, and have tried to address this as peacefully as I know how. However, I will not let this go on without a REAL resolution that will only partially pay to correct the issue I have been left caused by Dr. Brown.
  Please refund my "CARE CREDIT" immediately, so I do not have to take this any further than the BBB
  Thank you