ComplaintsforDiesel Equipment Auto Repair
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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my truck into this shop to be repaired on June 22, 2022. Shortly after taking it in, the mechanic doing the repair, *****************************, informed me the work was not yet completed due to a missing part but the car was drivable and asked that I pick up the car while he was waiting on the part to come in; So, I picked up my car. A couple days after picking up the car, it stopped working & wouldn't turn on. I called the shop to inform him of this, he said this is possibly due to the work not being completed. On July 12, 2022 he sent a tow truck to my house to pick up my car. While en route to the repair shop, the cover of the bed of the truck flew off. ***** informed me of this and said he'd be responsible for the repair of the cover since it happened after the truck was handed over to him. Since then, I have struggled with getting any real updates or information on what is actually happening with my car. All of my attempts to contact ***** to get any information have failed. He completely stopped answering my messages and phone calls on August 3rd, 2022. He is still in possession of my truck, has taken partial payment for the work, and refuses to answer me in regards to this issue. I sent a certified letter to the owner of the shop with a deadline of 5 days to contact me before attempting to file a case with the small claims court. I've attached the letter that I sent out that goes further into detail with dates and prices concerning this problem.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.