Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Insurance & Planning Advisors did not pay me for 69 Hours of work. I was told that I would be paid $800 dollars per week for Training after 13 Days of Training I was notified that I would not be paid until Training was completed. Initially I was told I get paid per week.

  Business Response

  Date: 06/28/2024

  Dear ***************************** - BBB ***************,
  
  Thank you for reaching out to us regarding a complaint against Global Insurance & Planning Advisors LLC, assigned ID ********.
  
  We understand the complaint is about ***************************** not being paid for 69 hours of training, for which he expected $800 per week.

  We would like to clarify a few points:
  
  1. Training Engagement: It appears there may be a misunderstanding. Global Insurance & Planning Advisors LLC (GIPA) did not engage ************ in training. He might be referring to GLS Health, another company that conducts training sessions for their call center.
  
  2. Completion of Training: We were informed that he voluntarily left the training program because he accepted another job offer. The training provided is designed to prepare individuals for work with GLS Health. Since he did not complete the training and chose to leave the program, he did not fulfill the necessary requirements to qualify for payment.
  
  3. Compensation Policy: The payment policy clearly states that trainees are compensated upon successful completion of the training program. Since he did not complete the training, the payment terms were not met.
  
  We value transparency and fairness in our business dealings and strive to ensure that all parties involved understand the terms and conditions of our programs. 
  
  If the BBB *************** have any further questions or need additional information, please feel free to contact us directly. We are committed to resolving this matter in a fair and professional manner.
  
  Sincerely,
  
  **************************;
  Global Insurance & Planning Advisors LLC