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Business Profile

Cell Phone Accessories

Cell Phone Parts Express LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an lcd screen for my phone on February 15th 2023 from them for $155.12 order number *****. 2 weeks later I checked my order and it was still processing so I called them to see what was going on. They informed me that they do not ship to residential addresses so my order had been flagged. We were then told that I would receive my refund in 3 to 5 business days. When I did not receive my refund 2 weeks later I called back and was again told that I would be refunded my money in 3 to 5 business days and was emailed a sales order. I called again and spoke to **** about a week later. He told me he issued the refund himself and it would be there by Wednesday like he said and I informed him I would be calling if I didn't get it. I called on Wednesday and **** gave ** the owners number. I talked to the owners assistant she said he would handle it himself. I called them today because I still haven't gotten my money and was told it was handled and hung up on. I tried to call back I was hung up on over 10 times. She then answered the phone again and hung up 2 more times when asked to speak to the owner.

  • Initial Complaint

    Date:05/27/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last two orders with this company have gone wrong and they have overcharged me or not delivered product.Order #******. I selected overnight shipping costing $55.03. That order was placed on the 9th of May and with overnight shipping it should have been received on the 10th. The company DID NOT ship it via AIR instead, charged me $55.03 to ship it via Ground. They refused to issue a credit for the shipping. That is fraud and theft.Order #****** was placed on the 19th of May. As of the 27th, it had yet to be received. The company kept my money and never shipped.

Cell Phone Parts Express LLC is NOT a BBB Accredited Business.

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