Complaints

This profile includes complaints for Best Price Dealer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Best Price Dealer, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Best Price Dealer, Inc.

  1074 NW 1st Ct Hallandale Beach, FL 33009-3905

• 

  Best Price Dealer, Inc.

  1080 NW 1st Ct Hallandale Beach, FL 33009-3905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2005 ****** 350Z from dealer on 10/28/2024 Car wasnt as described in listing or on the ********* had several issues and they said they will send me the part and pay for labor and they still havent done it so nor return my phone calls, on top of that, they are holding my license plate from me unless I pay them $590. I have paid for electronic filing fee, title, license, taxes and other fees. The ********************** told me all I have to do is go to DMV and pay $15-$20 to get my physical license plate for the car. I went to *** and dmv told me dealer is responsible issuing me my license plate since I have paid them. I called Best Price Dealer while being at dmv and let them know that dmv says it is on them. And he now changed the story and like yeah we will send u tag just send us $40 for ****** Then a week later someone else calls me from the office and tells me that I need to pay $590 for the just the license plate. They wont give me my license plate and my temporary tag is expiring. They wont pick up their phone or return any of my calls period. A place like this shouldnt even be a business.

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership is trying to extort us of an additional $1000. After we already paid them $2500 prior to purchasing the vehicle. In the first week of owning the vehicle we had $3200 and expenses and repairs. Repairs that was promised to be conducted by the dealership yet they failed to do so. They have recently profiled us numerous times by calling us disrespectful words over our ethnicity. They have been withholding our permanent license plate issued by the state of *******, which we also paid for. They are withholding our license plate hostage unless we pay them an additional thousand dollars that theyre demanding or rather I say extorting.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a 2016 infinity q70 from best price dealer. On Aug 6, 2024 signing documentation with my bank **** who then sent funding to best price dealer. I also sent $350 for vehicle delivery. On Aug 9 I was told the car has a problem and will be sent back to auction. Refund of my transportation fee was sent back a week and a half later after multiple calls. On 9/10/24 I drove to the best price dealer to complain and request my refund including interest. I was assured the money would be sent back to **** bank with interest. This has not happened and the best price dealer is no longer taking my calls

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against Best Price Dealer **** **************** Fl.On March 14 I purchased a used **** TT 2008 car from them. I am a senior and was recovering from a recent hand surgery, my previous car was a stick shift which I was unable to drive for 6 weeks, that was the reason for me purchasing the car, I would still be able to get out and about.I paid a deposit of $3600 and financed the rest which worked out 48 payments of $370 per month.The Buyers guide I signed advirtised the car As Is the dealer then offered n extended warranty for 30 days.From the start of ownership there was a laundry list of issues. The dealer agreed to take the car back to fix them. The car was towed via flatbed truck back to the dealership on 3/26. They kept the car for over 2 weeks barely communicating with me. Whilst they had the car one of the salesmen used it for their pleasure, without my permission incurring a parking ticket of $51 which they refuse to pay.On receiving the car back, nothing had been fixed. It was around this point that they blocked my cell phone number and email address.This was such a distressing period, ******** from surgery, still having no reliable for of transport and being totally isolated.At this point I got the work done myself as and when I could afford it. I spent $4000 making the car drive worthy. I have all the receipts and the repairs were necessary.I sent a letter by certified mail, the only way I had left of contacting them, 8/1/24. As yet I have not received a response.I would like to open a case against the dealership to try and recoup the money I spent making the car road worthy.I do have receipts as mentioned previously. I would also like to warn other people about their shoddy business practices.My friend is typing this letter out for me and it is her email address as she is dealing with this for me.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was 4/18/24, the funds were wired to their financial institution and was received the following day 4/19/24. I paid a total sum of $29,250.00 for a 2011 Chevrolet Corvette, the price included delivery to my residence in **************After I had a mechanic look at the car and notify me that the factory radio did not work the business committed to installing a new radio. This was not just the radio but it was also navigation, blue tooth, CD player and all of the controls to adjust sound quality, set the clock and to set up contacts and be able to use you cell phone with Bluetooth. The vehicle was finally shipped out on Friday May 3rd and was received by me Sunday May 5th and after asking several times why it was taking so long, the dealer said it was because they were waiting for the radio. When the car arrived, the same old original non-working radio was in the car. I contacted the dealer immediately the following Monday, I had been working with a gentleman by the name of **** and he told me that he knew the radio was ordered and he would ship it to me and reimburse me for installation. I never heard another thing from the dealer after that.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im financing a car from best price car dealership December 1, 2023 was the day that I put down a payment for the car with an extended warranty. I called dealership to let them know I was on the way. Upon arrival. The car was already started and waiting for me to test out. By the time we finish with the paperwork, the dealership was closed. When we went to the car we could not find the keys so the salesman gave me a key that would start the car but would not open the doors. He told me come back tomorrow and will have the original key. As soon as I drove off the lot all the check engine lights came on all the sensor lights came on all the lights sensors came on all wheel drive sensors came on the axle came on. It was as if they cleared all the senses upon me arriving, but once I restarted the car they came back on . I called the salesman. No answer .The next day, I called and called no answer. I finally went to the dealership. when I got to the dealership, I informed them that all the check engine lights had came on and did they have the key ?They told me they cannot find the key and to leave the car with them; and theyll take care of everything thats wrong with the car and get the key . They had the car for about a week and when I went to pick up the car, they had done nothing to it. Thats around December 10, 2023.Basically they held my car for a week without doing anything. They told me they had to get a new mechanic and if I can bring the car back or leave it with them, they promised me theyll get it fixed. I left the car game with them . And when I return a week later, nothing has been done with the car again . By this time I figured figure Ill use the extended warranty to get the things fixed on the car after having the car diagnostic, I had a major electrical problem. The axles were bad, most of the senses were no good, and still no key. I call the warranty people to ask how to apply the warranty. They informed me that I did not have. View upload please.

  Customer Answer

  Date: 07/18/2024

  My day time number is ***********

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership and they made no efforts to have it in a safe driving condition. I have taken it back to the. Twice and they lie about fixing the car. All I want is a safe car to drive.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle delivered 2/20/24 with cracked windshield, flat tire, dead battery, no owner's manual so when I finally jumped the battery to start it the very 1st time airbag light, low tire pressure light & service engine light code # ***** ($1500-$200 repair) plus gas smell coming out AC vents. 2/22/24 informed them car is a Lemon & to cancel contract plus refund my $3500 deposit. They finally picked up car 3/7/24 & refunded the loan to financing company to keep my credit score intact then ****** called me for last 4 digits on credit card to send refund, few days later I hadn't received it so I call him back & was told "I did my job so you have to speak with the owner **** about refund because I don't know what's going on" I'd spoken with **** in the past & he sent the tow truck to actually deliver car back to them 5 hours away so 4 days straight owner **** not returning my calls at the office or personal texts until yesterday text saying my $3500 is a ********** can only use it towards another car from them. ***** the salesman told me multiple times I had 30 days to return it plus standard Lemon laws protection, I never signed anything stating that especially on a high value Range Rover 5 hours away that didn't show up as advertised. I did everything decent & in order yet still got done dirty so i'm trusting God's plan & time now! I wouldn't recommend Best Price Dealer **** to my worst enemy! What I will do is pray for all those involved, Blessings...

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a purchase of a vehicle and sent them my check. Before the car was shipped I requested that the vehicle sale be canceled. However, they shipped the vehicle anyway. And dropped it in my driveway. I drove the vehicle 1 day and it broke down. I asked for assistance on the repairs and he said that he would send the parts. He sent half the parts and has not responded yet. I was sold an extended warranty that covers absolutely nothing. I requested that this be canceled and still have not received a response.

  Business Response

  Date: 03/12/2024

  We Sold this vehicle as is, she read the terms for the extended warranty and purchased the warranty. We did get Ms. ***** the parts that she needed and were sent to her as we promised. We have no knowledge of anything else that is wrong with the vehicle.

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21420775
  
  I am rejecting this response because:

  First & foremost, I  asked that the vehicle not be delivered because I changed my mind. The vehicle was still shipped without my consent and/or /knowledge. 
  Once I received the vehicle several dash lights was on. I tried taking the vehicle to a service station where I had to be towed due to mechanical failure. 
  I informed dealership of the problems and they agreed to resolve.

  In addition, I paid another diagnosis fee for second opinion just for clarification. The first issue was identified again. Dealership agreed to send parts and I would get them installed. 
  The dealership sent 2 of 4 of the parts. 
  

  Lastly, as it relates to the warranty. The photo that was provided was not the complete warranty that I was under the impression I was purchasing. Once found of the type of coverage that was sold, I asked for cancellation. I am still awaiting confirmation of this cancellation as I am not able to cancel this. 
  

  I was forced into purchasing something that I had all rights to cancel.  I am out of hundreds of additional costs for mechanical issues that was not disclosed at the time of purchase. 
  

  I would appreciate if I could return this vehicle being that I requested it not to be delivered.
  
  all photos will not upload
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21/2023 I visited best a price dealer to purchase a *** 650i once I got there I saw many people messing with the car the sale man try to convince me that the car was great I proved them wrong. I told the sales man that I want a different vehicle.So I chose it a 335si first down was $5000 then they ask me for another $1500 I paid iti checked the paperwork and they charged fees like crazy but my problem is that i asked multiple times for my registration because is been more then 15 days that i have not use the cardont have a way to get to work because of that.****** told me that they will take care the registration once i pay the $1500 i call the owner said the same thing will take care of it the soon as you pay the balanceripping people of now they asked me to pay for the registration when everything been paid for already like *********************** still waiting for an answer.They want me to pay another $238 not good businessthis is garbage Im a single father trying to survive. BAD BUSINESS BEWARE

  Business Response

  Date: 03/11/2024

  We don't make the decision on the down payments, the finance company does. That is was the finance company asked for this customer and that vehicle as a down payment. In regards to the tag transfer he has his bill of sale that shows that all tag and title transfers are C.O.D we do not charge that up front and ************ also signed a C.O.D form where it explains to him that he would be responsible for those charges. and I don't know where he got the amount of $139.00  the total from the *** is $201.35 and this has been ready since end of January 2024. But he does need to pay for this.