ComplaintsforTravertine Mart

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On the day my order was delivered, I immediately noticed that what was supposed to be 2 crates (as stated on the order invoice) of the 0.5 inch travertine was stacked and loaded into 1 crate. They basically took a full crate and then laid the remaining travertine that should have been loaded in a separate crate on top of the first crate. I was already concerned, knowing that the 0.5 inch travertine would be more fragile. This was very careless on the companies part. As suspected, when I climbed on top of the flatbed, I could immediately tell that a lot of the 0.5 inch travertine was broken. I immediately called the company and was told by the company to not worry about it and take as many pictures of everything as possible and submit them to the claims department that it would be handled. They said I needed to make sure I submitted in 7 days. We had to unload everything that they overloaded in the single crate to be able to offload it as it was too much weight for the forklift. As we were unloading, we noticed a very large majority of the tile was broken. Once we unloaded everything, I took inventory of all of the tile and found that roughly 60% of the tile that was loaded on top had broken. I put together an email with pictures of all of the broken tile as instructed to do and submitted it to the claims department well within the 7 days. I had to send two separate follow up emails until I was finally responded to a week later. When I finally received a response, they said I should have received a delivery receipt from the driver (which I did not) and that their policy was that I would have had to make note of what was broken on the delivery receipt, which would not be possible given everything is loaded in crates. Also, again, I called the company immediately and told them what was going on and was instructed to take pictures and submit a claim within 7 days, which I did. I would like a refund for the broken tiles.

  Business response

  12/15/2022

  As we mentioned to the client over email, our warehouse control has reviewed images showing his order left our warehouse in good condition. Nonetheless, we have a very quick and effective claim process if damage occurs during shipment, however there are certain requirements that must be met. These are very clearly noted on the Estimate the client signed, our Terms that the client agreed he has read when he placed the order, and on the shipping confirmation email we sent the client in bright red text. If an order is delivered damaged, you must note that there is damage on the delivery receipt otherwise no claim can be filed. It is not necessary to count every stone while the driver is there; simply writing that there is visible damage is enough. The client signed that the material was delivered in good order, therefore we were unable to file a claim with the transportation company.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered Travertine from The Travertine Mart and it was delivered in July of 2021. When the Travertine was delivered. two of the crates were damaged but it did not look like there was a lot of damage. there was about 10% loss, as my contractor opened the crates and laid out the pattern it was very apparent this was NOT the Premium Select grade I purchased. Premium Select should have minor holes and crevices. These tiles had large holes that went completely through and very long crevices with sharp edges. It is going to cost me a few thousand dollars to have the travertine repaired so it is safe to walk on with bare feet. I provided them with pictures and descriptions of the Travertine from their website which was proof that what I received was not Premium select. We went through the winter and now it is getting hot we will see how the pavers handle the freeze-thaw reaction with these pavers. I want a refund for the amount it will cost to repair the Travertine hole and crevices. Can I email the pictures since the .jpgs are all 5.42Mb

  Business response

  06/02/2022

  Client contacted us stating that the material he received had holes and that he was dissatisfied with his order. Travertine is a porous natural stone that is covered in holes. This is noted on our website as well as on every estimate and invoice we send to clients which he signed before placing the order. We do not accept claims on a perceived amount of holes or porosities. Travertine Mart has a 31-day Return Policy which the client was welcome to take advantage of if he was unhappy with his order, however he chose to install the material and then demand a refund. Unfortunately, the material needs to be returned for any refunds to be processed. This was communicated with the client directly as well.

  Customer response

  06/08/2022

   
  Complaint: 17209979
  
  I am rejecting this response because: I was purchasing the Premium Select grade of Travertine Pavers **** inch thick. But, by the grading definition and pictures provided on their web site it is apparent that these tiles are Standard grade or even lower. there are a large holes that go completely through the pavers; in addition to very long crevice's that are deep flakey and sharp. Since I live in a freeze thaw area as per their web site you should only use Premium Select grade. Below I cut and paste the description of Premium Select and Standard grade  from the Travertine Mart website:

  Not only do I have large holes as big or bigger then a quarter there are other large rough jagged places. 

  We often get asked what the difference is between Premium Select and Standard Grade Travertine Pavers. Besides the obvious difference in price, there are a few important factors that you should know about:
  Holes
  Standard Grade Travertine has many visible holes by this, we dont mean pores. People often confuse Travertine with Marble and assume that Travertine is supposed to be as smooth and as dense as Marble, but this is not the case. Travertine is a porous material. The surface of a Travertine Paver has hundreds, if not thousands, of tiny pores. This is one of the reasons why its so ideal for outdoor use. It absorbs water almost instantly and is one of the only materials that actually becomes less slippery when it gets wet!
  Standard Grade Travertine can have holes the size of a quarter (and larger) some of which go all the way through the paver, allowing you to see out the other side.  Some people prefer the rustic look of Standard Grade. In some instances, it can even look like the much-desired coral *********************** to its large amount of holes, Standard Grade Travertine is much less dense than Premium Select Travertine. Because of this, Standard Grade can be seen as a weaker Travertine and may crack or crumble over time, especially in high traffic areas such as entryways and driveways.
  Freeze/ Thaw Climates
  We always warn against using Standard Grade Travertine in areas that experience freeze/ thaw cycles. Since Travertine is such a porous stone, it expands and contracts with the cycles. When there are large amounts of holes, water can enter, freeze, and crack the Travertine over time.

  And yes, I have many pieces that look like Coral ****************** best area for using Standard Grade Travertine is in southern states that dont experience harsh changes in temperature. Can the BBB give me a email address to send pictures when I go to add they say they are to big

   

  here is also a link to a couple of pictures and these are minor issues'

   

  https://photos.app.goo.gl/AM4UK6WzWji7ztXL8 

  
  
  Share the knowledge!
  
  
  https://www.travertinemart.com/buyers-guide/section_expectations_premium-grade-travertine-vs-standard-grade-travertine
  

  
  
  Sincerely,
  
  *********************

  Business response

  06/22/2022

  We have reviewed the images provided by the client and as we explained to him, the images show the natural characteristics of travertine. We stand by our position that the client was given ample time to return the products and chose not to. He installed the materials after informing us that he was unhappy. We do not provide refunds without receiving the materials back.

  Customer response

  06/23/2022

   
  Complaint: 17209979
  
  I am rejecting this response because: During the time we started to build the deck, they were insisting that that I received Premium/Select grade Travertine pavers by the time I verified by information using information on their own web site, we had open the crates and started installation. At that point there was no going back, we would have to pay our ******* to remove the pavers recrate the pavers and ship them back. we now have to go through the process of filling the large holes and crevices which will cost me a little over $2,000.00 by the time we are done. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I brought some travertine from this company one year ago and recently purchased some additional coping to finish my project. The company sells two different types of products standard and premium select. They paid for premium and they sold me standard grade travertine with a porous product which was different from the previous product. I requested to speak to the manager to get the premium product that I ordered because you must order the travertine from the same company to make things look uniform. I have requested to speak with the manager and I keep getting the run around from Gina, Julia ( sales rep) and Melissa (receptionist). I have sent multiple emails to request to speak to someone in upper level management to resolve this issue and they refuse to let me speak to someone. I would like them to ship me the product that I ordered.

  Business response

  01/14/2022

  Business Response /* (1000, 5, 2021/12/20) */ Client purchased Premium Select Travertine Pool Coping and was sent the same. Upon delivery, Client refused one of the crates claiming that the sides of the travertine, a material that is porous by nature, had more pores than her previous order from one year earlier. Travertine Mart reviewed the client's image and noted that the image provided accurately portrayed the natural characteristics of travertine. Travertine Mart provided the client images of Standard Grade material so she could see the difference between the grades and to assure her that she did not receive a different grade than what she ordered. Upon the client's refusal, the carrier proceeded to initiate a return shipment back to our warehouse in Florida. Gina, the Manager at Travertine Mart, informed the client that a replacement product would not be sent because the new material would be no different. She advised the client that the refused product would be returned and refunded. Client then emailed stating that she did not authorize a return and wanted the order to be redelivered. Travertine Mart informed client that by refusing the order, she authorized the return, and provided two options: 1) Pay the carrier the quoted charge to have the refused material redelivered to her residence, 2) Authorize the material to be sent back to Travertine Mart for a refund. Client is not satisfied with either option. Consumer Response /* (3000, 7, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not exactly how it transpired. I received the shipment from Travertine Mart on 12/15 with three crates of materials including French Pattern Walnut, 1.25 inch premium walnut coping and 2 inch premium Walnut. I previously order 6 crates of materials from Travertine Mart and also very familiar with travertine. I was not unrealistic as far as a comparison in what I received and what I had previously. As described on the website, the difference between standard and premium select was in the porosity and holes of the product. They instruct you to be present during the delivery to inspect the product at the time of delivery. We the products arrived, I did notice a significant difference in the quality for the entire shipment from what I previously received but had to finish my project and felt that the French pattern was acceptable as well as the 1.25 inch coping because it was going on the stairs. However, the porosity of the 2 inch coping was going around the spa and was horrible. I immediately contacted Travertine Mart while the drivers was there to ask for guidance. There were a couple of pieces damaged in the 1.25 in coping and 2 inch coping was not the premium select that I ordered. It was porous and not the same solid thickness as the order I had previously. I spoke with Melissa at Travertine mart to ask for guidance on the shipping. She attempted to contact Julie or Gina in sales but was unable to get anyone. I connected Melissa with the dispatcher from R&L carriers and was instructed to refuse the pallet that was not of quality by Melissa. After the driver left, I received a call from Gina stating that I should not have refused shipment. She immediately rejected exchanging the material and told me I would have to reorder. I told her that this was unacceptable and she told me she would contact me back. She did not disclose that I would incur any redeliver fee or return fee. I sent a follow up email showing pictures of the material I received previously and what was different. I never expected to receive material from the same batch or color, I only expected to receive material of the same quality. I then had a follow up call with Gina and she insisted that the material was same. I even sent snap shots from her website showing how the material I received looked similar to the standard grade quality on their website and not the premium that I previously ordered and expected. I requested to speak to a general manager and she said she was the manager. I requested to speak with someone above her and she said the owner was on vacation and she would have to try and reach him. I request to speak to a general manager as I was shocked that a multimillion dollar company did not have a general manager. I request pictures of the materials they have in stock 2 Inch coping in standard and premium grade. Instead, they sent me pics of standard french pattern Walnut which was not the material in question. When I requested pics of the 2 inch coping I was told they were not in stock until I went on the website and started an online chat with Andrea who did confirm that there was 2 inch premium coping in stock. I then emailed Gina and told her that they did not tell me the truth about the 2 inch premium being in stock and she told me she never stated that. I requested a picture of the 2 inch premium travertine. She told me that my only option was to return the product or have it redelivered. I explained to her that I would like the material exchanged for what I paid for- premium. I told her that I would like to speak to a manager. I called back several times and got the run around from Melissa and Courtney. I was told by both of them that they could only take a message and had no information regarding a manager other than Gina. I attempted to contact Julie or Gina for a resolution and got their voicemail. Then after days of waiting to speak to someone in upper level management, I get a threatening email stating that because I am unhappy with the product, they are going to return the products and charge me a 857.40 return fee. I sent an email back explaining that I did not authorize a return, I wanted to speak with the general manager to resolve this matter. In addition, I explained that I bought a buy now products which clearly stated on the website, there are no return fees applied to products that are in stock and not pre-order. I explained to them if they would not provide the exchange then they would need to redeliver the product but I felt that this was not fair to the customer and I still wanted to speak to the owner or general manager. I then recieved another email stating that they will take out return fees of 847.40'when I paid 1154.64 total for the product or pay $311 redeliver fee. None of these fees were discussed with me ahead of time during me initial contact with Gina. I did everything as a customer to contact them while the delivery driver was present. I only wanted to product that I paid for and was completely surprised that they treated a repeat customer like this. Prior to purchase, Gina and Julie was available to discuss and quite readily available. However, when there was a problem with the order, I saw a quite different side. The only solutions I asked for was to get what I paid for to finish my project. After reading reviews of other customers receiving the same treatment, I searched for the owner information and was able to hopefully get his email. Based upon his linked in profile he seems to be a great person who I hope would not let his employees treat repeat customers this way. I am a small business owner and I know the power of word of mouth and standing with integrity when it comes to treatment of my customers. I have eaten cost to make sure my customers are satisfied and I would hope this multimillion dollar company would do the same and honor what the website stated as far at the 31 day money back guarantee as well as the difference between standard and premium. I have attached pictures for review as well. In the pictures protested on the website, you can see the difference. I expected variability but not the amount of porosity that I received. Today, I finally received a pic of the premium 2 inch coping they have in stock which is better than what I recieved. Gina did reach out to me requested my resolution which I responded that my first request would be to send me the 2 Inch coping sent in the picture at no charge for an exchange or the second option would be to redeliver the messed up coping free of charge since time is priority for finishing my project and if they refuse the exchange which I'm my mind is the right thing to do. I will await the response which Gina stated is in the hands of the owner Complaint Response Date bumped because: Holiday Business Response /* (4000, 13, 2022/01/11) */ ***Document Attached*** On Nov 30, 2021 client placed an order for 3 crates of travertine products. She requested and was given a discount because she is a repeat client. On Dec 7, 2021 we shipped her order. On Dec 15, 2021 R&L Carriers attempted to deliver her order however, the client refused one of the crates stating that it was different from the material she purchased a year earlier. Client states that our team did not answer her calls, however she called outside of business hours, before our office opened. Travertine is very heavy and costly to ship; each crate weighs roughly 3,000 lbs. When deliveries are refused, the carriers impose heavy fees to reroute the products. These fees are completely out of our control. Per our Terms of Sale which the customer signed and agreed to have read when placing the order, any shipments that are refused will incur additional fees which will be the responsibility of the client. It is not realistic to assume that a nearly 9,000 lb shipment can be rerouted as the client wishes and no carrier fees will be imposed. R&L returned the refused crate to their distribution center and provided us with a Redelivery rate and Return rate, asking us how to proceed. We then contacted the client to determine why she refused the shipment and provided her with the Redelivery/ Return rates. Client stated that she was not satisfied with the material porosity. After reviewing images submitted and comparing with the images we took before the order was shipped, we determined that there was nothing wrong with the material and that the correct material was sent. Travertine is a natural stone and is therefore subject to natural variations in color, quality, shading, veining, markings and texture from piece to piece and crate to crate. Variation is an inherent characteristic of travertine. Per our Terms of Sale, we do not accept claims based on exact shade expectations, porosity, veining, or natural color deposits. The client agreed that they understood this when placing the order. It is impossible that material ordered today and material ordered one year ago will be exactly the same product as lots change naturally over time. In addition, very clearly written on her invoice, which she signed, there is a notice: Travertine is a porous natural stone and will have visible surface pores and holes - these are not defects. No two stones will ever be the same, and that's what makes it beautiful. Client agreed to accept a redelivery of the material and we were able to negotiate a redelivery fee with the carrier for a highly discounted rate. On Dec 21, 2021 client submitted payment for the redelivery. The next day, Dec 22, 2021 we were informed that the client disputed the order. We therefore cancelled the redelivery, immediately refunded the redelivery fee paid, and notified the customer that the material would be shipped back to our warehouse instead. Our Return Policy states that we do not charge Restocking fees for Delivery Now orders, however if a client wishes to return products within the Return period, they must pay return shipping. The client incorrectly states that our Return Policy is hidden on our website, however it is very clearly listed in the footer of every page on our website where most companies keep theirs. All documentation, including images of the order and actual invoices billed by the transportation company have been submitted to the credit card company handling the dispute so that they can determine the outcome. The client will hopefully see that Travertine Mart is not trying to defraud her of anything, as she accuses. We would not be in business today - our 15th year anniversary if we were defrauding clients. She must have realistic expectations when choosing natural stone for her project. Consumer Response /* (4200, 15, 2022/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reviewed the response of the business and there are some invalid information placed in their response. 1. Wrong material delivered. It was never my expectation to get the same product as previously ordered. I NEVER expected to receive the same exact product. I received the WRONG product. I order a PREMIUM grade product and received a STANDARD grade product. The description of the difference between the two products are outline on their website. The difference in the product was clearly show in the product pictures shown in the website and my photos. 2. Communication- I attempted to contact the company multiple times during business hours and actually spoke with Courtney on the day of the delivery. She did attempt to contact Julie or Gina during business hours and they were not available. I was one three way with the carrier and Courtney from Travertine mart to advise on how to proceed with the delivery. The information was not clearly delineated in the agreement that I signed which I have attached. What is clearly defined is the satisfaction guarantee noted in the document. They purposely hide their return processes. I only refused one crate with the wrong material as advised by a Representative (Courtney) from their company. 3. Return Policy: It is also noted in their return policy that Travertine Mart is responsible for shipping fees if the wrong material is delivered to the customer. They are insisting that the material is Premium select when pictures show a clear difference in the density and quality of the material that I received when compared to previous material order that was premium select. I was only expecting the SAME Premium quality that I received but not the same material from the same batch as previously ordered. 4. Requesting a discount- I simply questioned why the price of the travertine was double the price of what paid previously when it was the same material. Gina and Julie was readily available to make the sale but not willing to provide me adequate assistance when I problem arose with the delivery of the right material. 5. 15 years in business- there are several other customers that had the same experience that I had as far as not receiving the premium grade they paid for. They add excess redeliver fees to bully the customer to accept subpar materials so that they will not lose their money. After the delivery driver left, I received a call from Gina stating that I should not have refused any materials because they don't do exchanges even before I provided her with pictures. In my case, I requested for 4 days to speak to someone in upper level management in order to explain and see if the unreasonable decision of the sales team could be reverse. If you have been in business 15 years then you should have more professionalism than giving your customers the run around. After waiting 4 days, I initiated a dispute with the credit card company after receiving an email with excessive deliver fees. I tried to do everything I could to seek a resolution with the company. The delivery fee for one crate was twice as much as a I paid for 3 crates of material. As a customer, I had no control over delivery fees which were negotiated by Travertine Mart yet they expect me to pay for it. When I contacted the freight company, I was told that I was not the customer, Travertine Mart was their customer. Gina requested that I provide her with my resolution for the matter. I asked that they exchange for the RIGHT Premium select material as my first choice. I received a email the next day stating that I had to the end of the business day to pay $311 redeliver fee or they would have the products shipped back. Because I felt I have the chance of losing my money $857.40 of the 1154.40, I paid the fee to have the items delivered. I also canceled the dispute with my CC company the next day. Before it had a chance to process, Travertine Mart was contacted by the CC company regarding the dispute. Instead of Travertine Mart trying to contact me for resolve and finding out if I am proceeding with the dispute or if still wanted the material delivered, they canceled the delivery and sent an email after they canceled everything. I'm short, I am a physicians and a business owner. I believe in being fair. I went over and beyond to try and reason with the sales team and the way I was treat was drastically unprofessional and rid with unscrupulous business practices. I should have been able to speak to someone in upper level management and find a fair compromise for both parties. I spent over $11,000 total with this company and was a repeat customer. If they treated me this way, I can only imagine who else receive this treatment. My resolve was to get what I paid for and that did not happen. Attached: email correspondences and call logs proving that I called and spent 11 min on the phone with Courtney from Travertine Mart on 12/15 and multiple follow up calls. Business Response /* (4000, 18, 2022/01/12) */ Travertine Mart maintains that the client received the correct material. The invoice that she submitted for her order very clearly states: Travertine is a porous natural stone and will have visible surface pores and holes - these are not defects. She signed that she understood this. To then declare upon delivery that the wrong material was sent because it contained holes and pores is illogical. Client submitted phone records showing that she called numerous times before our office opened at 9am and spoke to our answering service. She then claims that we refused to take her calls. We would also like to clarify that Travertine Mart did not tell her to refuse the crate, the client conferenced the delivery company and was told she could not open the crate and pick the pieces she liked, she had to either accept or refuse the entire crate altogether. Client insisted on speaking to our manager, but was dealing with our manager, Gina, the entire time and was told this. Client then contacted us via chat using another person's name and inquired about our Premium vs Standard pool copings. We very clearly told her that we did not have Standard grade coping in stock; we only had Premium grade. She has submitted the chat transcript to substantiate this. She later used this to suggest that we should have sent her more of the same product she was unhappy with in the first place. We told her we could not replace the crate, because we did not have anything different from what we sent her in the original order. Regarding the client's complaint about the delivery company's fees, we do not have control over this, however we continued to negotiate heavily on behalf of the client and were able to lower the fees substantially. This documentation was provided to the credit card company. To suggest that we operate without our client's best interests in mind couldn't be farther from the truth. When she decided that she wanted the pallet redelivered, she was given the option to retrieve the pallet herself from the distribution center which would have been free of charge, otherwise pay the carrier's redelivery fee which we negotiated down from $935.05 to $311.74. There is nothing else we can offer the client at this point. The pallet in question was returned to our warehouse several days ago and she will be refunded for it. We have submitted pictures of the order as well as related documentation and invoices to the credit card dispute she has initiated to substantiate our claim. Consumer Response /* (4200, 21, 2022/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. Communication in the Day of Delivery: Travertine Mart is stating invalid statements once again. The lady that I spoke with was not apart of their answering service. I called back midday on multiple occasions and was able to speak to the same person. I was present during the delivery and never requested to pick out pieces of the travertine. The individual pieces are too heavy for me to even carry so that is not truthful. They actually advise the customers to inspect the products and be present during delivery. This is the first that I have even heard of this accusation of picking through the crate and have my initial email records to support my position. Julie Reed even sent an email asking if the representative fully explained to me the return process which is not apart of the agreement I signed. If this was the answering service then why were they trying to ensure that she explained the claim procedure? The R and L carriers -delivery company advised that I would have to refuse all three crates and Travertine Mart Represenative Melissa advised me to only reject the material in questions which I did. *****Please see attachment of email from Julie asking if Melissa explained the process ****** 2. Online Chat was my husbands name: I requested pictures of the premium select 2 inch travertine coping in Walnut that they had at the warehouse to compare with what I received. I was told that this material was not in stock and was sent a pictures of standard products French pattern products that I didn't order that were in horrible shape. I wanted to compare what I received with their in stock 2 inch premium coping in stock. At that point, an online chat was initiated under my husband's name because we wanted to verify that we were receiving truthful information. We are legally married but I kept my maiden name for professional reasons. After the online Represenative verified that the premium 2 inch coping in walnut was in stock, I emailed Gina again and provide proof that the coping was verified in stock with the online chat Represenative. At that point, they provided me with a picture of the Premium 2 inch coping in Walnut which was better quality than what I received. I requested for them to exchange for this material and that request was denied. 3. Request to speak to Upper level Management- I personally had a hard time believing that the a general manger of the multiple million dollar company would be handling my order on a daily basis just a year prior. Gina was the sale Represenative for my order less than one year prior. I didn't have any issues with this order other than it being delivered way later than promised. I really didn't complain. With the most recent order, I spoke with both Gina and Julie. For a company of this stature, I should have been allowed to speak to the general manager especially if I could not come to a resolution with the Gina. I even called Courtney and she told me that they have several managers but she couldn't let me speak to anyone, the only thing I could do was leave a message with her to place in the managers box queue. Every time, Gina contacted me back even through I repetitively requested to speak to someone else. Please see the attached email showing her salutation as sales Represenative then most recently changing to General Manager. I didn't know if this was the case given her unprofessional nature and falsifications. 4. Delivery Fees: Anyone with common sense can deduce that you shouldn't have to pay Twice as much in delivery fees to delivery 3 crates of material from Florida to Georgia Versus one crate of material from Kennesaw Georgia to Alpharetta Ga which is 35 miles or even back to Florida. Travertine Mart work closely with the company and would not put it pass * them to falsify documents. I have attached delivery fees from 6 crates of material which cost me about $980 and my most recent deliver from FL to Ga $470. The fees that they are quoting were excessive because they were trying to keep from refunding me the money for the material. 5. Resolution- the company never took ownership with delivering the wrong material and making it right with the customer. They advertise "30 days satisfaction guarantee" and " Zero Complaints with BBB" all which are false. They do have complaints post led on the BBB site from other customers. They send out subpar quality material and try to stack on horrendous delivery fees to force customers to accept it. Instead of putting these false information on the agreement, they need to emphasis that you are stuck with whatever material they send you- GOOD or BAD. I have been the recipient of both.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩