33 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from La W
5 stars04/29/2024
Excellent to work with. Really knowledgeable about insurance! Went above and beyond to help solve every challenge! I would highly recommend you give them a callReview from Pat L.
1 star03/15/2024
Received the teaser mailing with a quote less than half of what I'm paying now for home owners insurance. I sent in the documents that ****** asked for right away to get a better quote. That was over a month ago. I haven't heard anything back. I guess this company has enough volume that they don't need any new customers. Lost my business. Shoppers beware.Review from Stefaan B
1 star03/01/2024
I recently received a letter in the mail with a quote to get a new home owners insurance. Since mine would expire in a couple months, I thought this was an opportune moment to check it out. What a nice surprise it was to discover that this agency could provide me with a quote that was less than half of my existing policy. They apparently had a lot of correct information of my property to do so. BUT after contacting the agency it became clear this was a teaser offer only to get me in their door. After numerous going backs and forths they came over the bridge with a real quote that offered me less coverage at a higher price than my present insurance policy has. Shady practices that I thought were only practiced in used car dealer ships. Apparently, I am wrongas many other homeowners
Marshall Insurance Group LLC Response
03/02/2024
Stefaan,We strive to do our best to mail out quotes that are as accurate as possible, but that is what it is, a quote. I don't know if you didn't read the cover letter prior to contacting us, but it explains that there are variables that we are not privy to. That said, we took on over 900 new clients in February, so your result was not typical. I'm sorry things didn't work out for you and wish you the best of luck!Review from Jeffrey P
5 stars02/07/2024
I want to give a shout out to ******************* of Marshall Insurance Group for her fantastic customer service in assisting me with my Home Owners Insurance Renewal. She exceeded my needs and was exceptional in her knowledge professionalism. Thank You ****.Review from Arthur W
1 star01/29/2024
I got a letter from ********************* of Marshall Insurance group about homeowners insurance. I twice called their number, and left messages a week ago, and ***** ever returned my call. I also sent an email to him and never got a reply. Today I called a different number, and left a message, and ***** has ever returned my call. I do not know how they got a good rating on BBB when you can't ever contact them.I have never had such bad customer service. After reading other reviews, many people think Marshall is a scam.Marshall Insurance Group LLC Response
01/30/2024
******,I just received your review and it is my understanding that ***** reached out to you today to quote this for you. Please pardon the delay as ***** was out of office on leave for a couple of days. Thank you!Review from Clenton D
5 stars10/26/2023
Excellent customer service at this point. Lower rate on my homeowners insurance. I already referred to 5 of my friends and gave them Lauren's phone numbers. Thank you Lauren for all your help.Review from Zach H
5 stars10/12/2023
Lauren R. Is great to work with. Highly recommend. The best to help you navigate all policies and give you the best one for your needs.Review from Kimberly W
5 stars10/11/2023
GREAT CUSTOMER SERVICE AND GREAT POLICIES. I RECOMMEND THEM TO EVERYONE.Review from Rose A
5 stars10/11/2023
I have been a client for years, always very well taken care of by the service team!Review from Brooke A
5 stars10/11/2023
Always have a great experience with the service team! Would definitely recommend.
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