ComplaintsforVillages Services Cooperative, Inc.
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Sold my home in Florida January 5, 2022. Notified Woodview Villas of home sale and notified of new owners name of sale property. On January 18th there was automatic withdrawal from my checking account for association dues of $175.00. I called and contacted Woodview Villas and advised them again of house sale and to discontinue my automatic withdrawals as I am no longer said owner of property. On February 16th they again withdrawal an automatic debit of $175.00 for the property association dues. I contacted Erica B***** on 2/28/22 and discussed this auto withdrawal that they had said they would cancel. Erica stated she would talk to Geri B*** to stop auto withdrawal and get back to me. On March 15th they again tried to auto withdraw $175.00 from my account. However I had closed the account so they were unsuccessful. I then called again March 28th and left messages, and on 3/29 I did receive a call back and was advised Geri B*** would get back to me, but did not here back from anyone. I received a letter dated April 11th from Association. They are asking for a total of $370.00 for delinquent assessment fees and requested to submit balance by April 30th to avoid interest and collection fees. I have called numerous times and left voice mails and sent emails but I unable to get this resolved. They have not returned my calls at this time. I should have a refund of at least $175.00 and perhaps even more since the house sold January 5th. Last contact was May 23rd by email from Erica B***** stated Geri B*** would get back to me. I have not heard from her. No resolution or refund.Business response
08/30/2022
Business Response /* (1000, 5, 2022/06/07) */ We apologize for the delay. Mr.******** is due two months of assessments to be returned to him. This check will be cut today and the Board of Directors will have to come and sign the check. Once this is completed it will be mailed to his Paxton, IL address. Consumer Response /* (3000, 7, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no faith in them completing this response, because I have dealt with them for over 5 months so far, and yet to have any resolution. When I get a signed check for the correct amount, two months assessment fees returned ($350.00) then this would be acceptable. But so far I have no faith that they will follow through to completion of this. There is no data to show actually amount of check or time frame it would be completed. Business Response /* (4000, 13, 2022/06/24) */ Check was mailed to homeowner on 6/20/22 check #1506 in the amount of $350.00 Consumer Response /* (2000, 15, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received proper check today 6/30/22. Thank You to all involved. Sincerely,************* Consumer Response /* (3000, 20, 2022/07/05) */ ***Document Attached*** I received a check from Woodview Villas POA for a refund of $350.00 dated June 20,2022. I took the check to my bank to cash. The bank refused to cash the check, as the check has NO account number or routing number on the check. So there has been NO resolution to this fraudulent activity by Woodview Villas POA. I am still out the $350.00 owed to me. Business Response /* (4000, 24, 2022/07/21) */ It is unfortunate that the software had not been installed properly to print checks. However, a new check was produced on 7/14/22 check#*****. We deeply apologize for this happening. I am not certain if this check has been signed as of yet, out of town. I will check this on Monday and send a new reply. Consumer Response /* (2000, 31, 2022/08/17) */ Would like to thank the BBB for their help resolving this matter. Without them I wouldn't have succeeded.*****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.