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ComplaintsforAll Air Conditioning Mechanical LLC
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Complaint Details
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Initial Complaint
08/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In March I called them for a repair. They stated I needed a new unit so on April 4, 2022 I replaced both the inside and outside unit for approx 4,000$. I was very satisfied until my wall started to bubble and disintegrate due to leakage from the unit. I have been living with a hole in my wall and horrible banging from the unit for over a month now. Im concerned about mold too. Instead of them coming a replacing the unit asap they wanted me to deal with the headache of dealing with the manufacture. They keep saying that they will handle and replace the unit and repair my wall but again its been a month. Im a woman and the head of my household and at this point I feeling taken advantage of by the lack of urgency in this situation.Business response
08/29/2022
Good morning, we are aware of the client issue and we have been dealing with it since she reported to us. Unit was installed to ******* building code and working fine until she saw the issue at her wall. Since day one we have been working to get this solved and explained to her that because she is the owner of the air conditioner system she needs to help us a little more than just been refusing to do anything. Daikin technology requested information and we sent pictures and videos, also ****** technology requested job proposal and we told her about that and she said she won't do anything that she purchased the ac through us and we are responsible for everything even if the unit has a manufacturer defects. She does not understand to deal with manufacturer take time and documents and she as owner needs to contact them with the situation to get more involved but she refused. She also has been threatening us with legal action since day one and we still helping her. We care of our customers equally but she still saying about our lack of cooperation and we have been helping her since day one. Unfortunately she have been very disrespecful at times and we have been very polite with her becasue she is our customer and because of this problem we have been interact more often with her. We have pictures, videos, proposal, emails sent to manufacturer for the issue and we have been waiting on their call for the approval of everything. If more information is needed please let us know. Thanks.
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Contact Information
3434 W 84th St Unit 106
Hialeah, FL 33018-4966
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.