Complaints

This profile includes complaints for Ambar Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ambar Motors, Inc. has 3 locations, listed below.

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  Ambar Motors, Inc.

  4382 W 12th Ave Hialeah, FL 33012-4109

• 

  Ambar Motors, Inc.

  7701 NW 103rd Street Hialeah Gardens, FL 33016

• 

  Ambar Motors, Inc.

  4875 NW 77th Ave Doral, FL 33166-5522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them but the car has engine problems. I made them aware they said they fixed it. They had the car for several weeks. They returned the car to me now the car has the same problems they said they fixed two weeks later. Now they refuse to rectify the problem.

  Business Response

  Date: 10/01/2024

  Response to Complaint ID ********
  

  Dear Lynedra G.,
  

  Thank you for bringing this matter to my attention. I appreciate the opportunity to address the concerns raised by Mr. ***** *** regarding his recent experience with Ambar Motors.
  We take customer satisfaction very seriously, and I would like to provide some context regarding this situation:
  

  1-Initial Purchase: Mr. *** purchased a vehicle from us, and after three days, the engine light illuminated. In response, we provided him with a loaner vehicle while we assessed the issue with his car.
  

  2-Repair Process: After thoroughly inspecting the vehicle, we returned it to Mr. *** with the engine light off and no apparent issues.
  

  3-Follow-Up: Two weeks after receiving his vehicle back, Mr. *** reported problems once again. We understand his frustration and want to assure him that we are committed to transparency regarding our vehicles, which are sold as-is. Additionally, Mr. *** declined to purchase a warranty at the time of sale, which would have provided further coverage.
  

  I hope this response clarifies our position and demonstrates our commitment to addressing customer concerns.
  Thank you for your assistance.
  

  Sincerely,
  ******* *****
  Ambar Motors, Inc.
  ************************************

  Email: ******************************************************************************
  Phone:*********************

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealer everything seem fine with the car but after trying to perform and alignment Found out that the car has a bent chassis in the rear And cannot be aligned unless repaired the cost of the repair is $2000 dollars They sold me a vehicle that was damaged and now I am stuck with a car that has this problem. Please help.

  Business Response

  Date: 08/12/2024

  Hi ********************, we understand the vehicle was purchased back on June ******* and unfortunately we will not be able to provide any repair after a sale is conducted. 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early November I purchased a vehicle from Ambar Motors. At the time of purchase, I was told that this was a "Certified Pre-Owned" vehicle. The car was delivered from the dealership in South ******* to my home in *********** on Nov. 10th, 2023. I had arranged to meet the driver on a Friday afternoon. Instead, the vehicle was dropped off in my driveway in the middle of the night with the keys outside of the vehicle. We had a car stolen out of subdivision just one week prior. He put us at risk of having it happen again. During our first ride in the car, we realized that the computer system and touch screen was glitching and not working property. After rebooting it several times, I contacted ****, our sales representative, to let him know of the issue. The monitoring system would change radio stations and text/call people automatically. The *** wasn't working and would freeze up. I ended up having to send it in to our local ************************* It was concluded that the screen needed to be replaced due to wiring deficiencies causing what is called "ghost touching" which is apparently an issue that many ***** vehicles have. It was concluded that this vehicle, in fact, WAS NOT a Certified Pre-Owned and that I would have to pay $483 to have the screen replaced. After several calls to Ambar Motors, they refuse to take responsibility that they sold me a defective vehicle. This issue was present before purchasing as WASN'T disclosed prior to purchase. ******, the manager, says the sale is "As Is" however, I was given false information in relation to the car being "certified", the car had an obvious defect not being disclosed, the battery for the key was dead upon delivery. I was told by **** that he would send me a new one...still waiting on that over a month later. Now our current issue is that the new license plate was supposed to be delivered by Dec. 8th. It is now Dec. 18th and we are still waiting on the tag. Unethical is an understatement.

  Business Response

  Date: 12/19/2023

  Hi and thank you for voicing your concerns. We hope to clarify any misunderstanding you may have here.
  First the transport company is a third party which Ambar Motors does not have control over how they may perform their vehicle deliveries and any complaints of them should be to them directly.
  Also, Ambar Motors is not a manufacture certified-pre owned dealership and at no point was that ever indicated to you. I have attached a text message where the salesman was asked it the vehicle certified pre-owned to which it was replied it was not. All vehicles are inspected/certified by our inspection team to ensure safety and steering function upon arriving to our lot. 
  Upon the purchase of vehicle by **********************, the vehicle was sold "As-is" and any repairs and incurred expenses towards the vehicle after the sale is the buyers full responsibility unless otherwise specified. According to your ***** bill they installed an electronic kit which might be to a specific type of phone as there were connection issues to the *** cable and you phone compatibility. Unfortunately we wont be able to cover the kit installation. Before finalizing the sale ********************** was asked if he wished to purchase a warranty product or vehicle service contract but was declined.
  With respect to the tag issuance, since it is an out of state deal it is currently under review with DLR50. Out of state deals have longer processing times than in state purchases depending on each States local agency.  We are in constant communication with our out of state processing agency in order to ensure that all document required by the local agency have been met. Unfortunately we have no control of the processing times for deals outside of ******* as it all depends on the local state turnaround timeframes. Once your local state has finalized the transaction you will notified.

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21023316
  
  I am rejecting this response because:

  Before purchasing the vehicle, I was told that it was certified    See attachment below.   It wasnt until AFTER the car was purchased and in the shop for repairs that the salesperson admitted that its actually not certified.    The response about the car not being compatible with the phone is completely irrelevant.    The computer program system wasnt working even when the charger or phone was not plugged in.  That has absolutely nothing to do with it    The computer program system was faulty at the time of the sale with or without a compatible phone   Please stop using that as an excuse    The temporary tag on the vehicle has Dec  8th as the expiration date    If you are aware of such delays, the expiration date should have been extended appropriately.   It is now Dec.  28 and we still dont have a license plate.  We are at risk of getting two ticketsone for expired tag and one for no inspection sticker.   We cannot apply for the inspection sticker until we get the tag.  Being that you are well aware of these delays, proactive measures should have been taken    

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/28/2023

  Hi ***********************, out of state tags are not in our control with respect to how other DMW offices handle their processing time. I do see the metal plate has been sent with fedex tracking# ************.Ive atatched photo of confirmation of delivery. 

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21023316
  
  I am rejecting this response because:

  I received the platethank you.   I would have expected more professionalism in preparing for the delay.  You guys sell enough cars to out of state buyers.   All you needed to do was be proactive and extend the expiration on the tag knowing the likelihood of a delay that would put us in jeopardy of receiving tickets and spending even more money than we have on this vehicle and its been less than 2 months.   In response to the computer system malfunction, the dead battery for the key and now the Service Soon light that has come on my satisfaction is far from being resolved  I will continue to make reviews on all public forums and have a complaint with the Secretary of State    Now I get to add the Service Soon light that has appearedthought it was serviced prior to purchase??  Those were your words Ill be in touch   

  
  Sincerely,
  
  *******************************