Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A month ago I hired Worthmann for a gutter job and gave them a $500 cash deposit I have a receipt for. The wrong materials were brought out for the job and the job wound up being cancelled. Two people from the company told me they would refund my deposit but have not done so for over 3 weeks and don't reply to emails. This is fraud and you should contact the state attorney's office. I'm retired, live on a fixed income, and need the money. Thanks if you can help.

  

  Business Response

  Date: 11/10/2023

  Hello,
  

  Worthmann takes accusations of fraud extremely serious and adamantly denies any suggestion of such.
  

  Please see the attachments:
    -Copy of the refund check ***** dated 10/24/2023
    -Copy of the Certified Mail Receipt dated 10/27/2023 – Tracking Number **** **** **** **** **** **
    -Copy of the Emailed Certified Mail Receipt dated 10/27/2023 – Tracking Number **** **** **** **** **** **
    -Copy of the tracking information from today Friday 11/10/2023
  

  Best regards,
  

  ***  ***
  Chief Operating Officer
  Worthmann Roofing & Gutters

  Customer Answer

  Date: 11/13/2023

  After telling Worthman at least 2 or 3 times my mailing address was different from my physical address they sent the check to my physical address  ( ! )  so it probably cannot be d***vered.   Please contact Worthman and give them my mailing address  (for the third time)  as:     ***** *********     **** ** ***    **********   Thanks and I'll try and contact them as well.

  Customer Answer

  Date: 11/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: After telling Worthman at least 2 or 3 times my mailing address was different from my physical address they sent the check to my physical address  ( ! )  so it probably cannot be d***vered.   Please contact Worthman and give them my mailing address  (for the third time)  as:     ***** *********     **** ** *** Blvd.  Box 327      ************ FL  32607    Thanks and I'll try and contact them as well.

  Regards,

  ***** *********

  Customer Answer

  Date: 11/14/2023

  Complaint  ********  has been resolved so please cancel my complaint.  Thanks.

  Customer Answer

  Date: 11/15/2023

  ********        You people are screwed up beyond *******   I sent you not one but two messages that the complaint has been resolved to my satisfaction and it should be canceled.   Then I get this message that I am dissatisfied with the outcome which is totally false.   I am completely satisfied as the company has issued a new check.  Now I have to apologize to Worthmann for your completely false information.  Please correct your files that I am completely satisfied with the outcome.   You need to get your act together.

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allow this email to follow up our conversation with ******* at Worthmann LLC on 08/28/2023 at 10:36am to resolve the oncoming payment issue. It was explained that ****** Grimes with Worthmann LCC originally mislead Mrs. ***** into signing a contract for roofing work by making several promises and setting expectations that were not met. The agreement between Mrs ***** and ****** ****** later was unresolved before ******** termination from Worthmann LLC. Joe was assigned to the case but never sent any supports regarding the transition of the file. ******* ******* with Worthmann LLC admitted to receiving all payments other than the remaining check of $2967.91 in June of 2023 but placed a lien on the property in the same month of June of 2023. When asked if there could be further adjustments due to the internal misrepresentation by ****** ******* ******* ******* waived the $500 lien and explained that he would not be willing to adjust the wood bill further at this time. We then attempted to reach a common ground of asking for an adjustment/allowance of only $168. ******* ******* stated he would review the inquiry with the business owner but the results would likely be the same due to communication. It was explained to ******* that Mrs ***** has been/remains ill while seeking treatment with University of Florida Oncology team causing lack of communication; which can all be supported. We patiently await your response and thanks again.

  

  Business Response

  Date: 09/16/2023

  We at Worthmann are disappointed a complaint has been made against us on the re-roof we completed for Mrs. *****. ----
  We have a signed agreement with Mrs. ***** in which we have fulfilled our contractual obligation to. ----
  Mrs. *****' son is ghostwriting her complaint. ----
  This of course is fine with us. ----
  Worthmann installed a beautiful new roof in compliance with manufacture installation specifications and in compliance with Florida Building Code. ----   
  Mrs. ***** has an outstanding balance and it appears her son does not want her to pay what she is contractually obligated to pay. -----
  We have gone above and beyond to try to make the ***** happy. ----
  Several cosmetic issues he wanted addressed. ----
  Specifically with the fascia on the home… Not the roof. ----
  We have redone all areas he had issue with and now the fascia looks beautiful. ----
  Even though we have corrected the cosmetic issues, Mrs. *****' son has uploaded old pictures of the areas of fascia that we have already replaced and as such, no longer look the way he is claiming the uploaded pictures look. ----
  This action seems dishonest, disingenuous, and deceitful. ----
  He has submitted to the BBB these pictures with full knowledge that they no longer look like they did in the pictures. ----
  This seems dishonest, disingenuous, and deceitful. ----
  I have uploaded pictures of the beautiful fascia as it looks now. ----
  It appears that Mrs. *****' son is ignorant to Florida Building Code when it comes to fascia. ----
  Mrs. *****' son b***eves that fascia is a part of the roof when in fact it is not. ----
  Per Florida Building Code, when installing a roof, wood is required to be replaced when it is deteriorated and is no longer a “nail-able surface” for roofing material to adhere to. ----
  This refers solely and specifically to the roof and anything that roofing material is adhered to… i.e., the deck… specially the deck wood in this case. ----
  A nail-able surface on the deck is required to properly adhere roofing material to. ----
  The roofing material it refers to is “underlayment, drip edge, starter, and shingles”. ----
  None of these (underlayment, drip edge, starter, and shingle) adhere to FASCIA. ----
  Fascia is cosmetic. ----
  Many homes do not have fascia at all. ----      
  Florida Building Code does NOT require fascia on a home as it has no required function as it is cosmetic only. ----      
  Yet we still agreed to replace the fascia, at an additional cost to Mrs. *****. ----
  We replaced the cosmetic fascia and also had deck wood that REQUIRED to be replaced. ----
  The fascia replacement was made extremely difficult and dangerous due to Mrs. ***** having trash and debris all around her yard and leaning against her home. ----  
  I have uploaded pictures of the trash and debris. ----
  Mrs. ***** had many yard nick-nacks and Christmas lights that the crew had to work around which also negatively impacted the efficiency, speed, and safety of the workers. ----    
  I have uploaded the pictures of the many yard nick-nacks and Christmas lights. ----
  All of these items were asked by to be removed or moved out of the way of the working areas prior to us starting the job… Mrs. ***** agreed to have it all moved or relocated out of the way of our worker prior to us starting work. ----   
  This was communicated to Mrs. ***** both verbally and via email sent on 4/27/23. ----
  Mrs. ***** did not follow through on her agreement to remove or move the debris and trash out of the way of our workers. ----     
  Mrs. ***** did not follow through on her agreement to remove or move the many yard nick-nacks Christmas lights out of the way of our workers. ----        
  After the job was complete, Mrs. *****’ son did not like the way the cosmetic fascia looked. ----        
  We agreed to replace the cosmetic fascia Mrs. *****’ son did not like. ----      
  It now looks beautiful. ----       
  It is important to note that all woodwork is performed, as needed, at an addition cost to the customer. ----     
  Our signed agreement with Mrs. ***** outlines Mrs. *****’ understanding and agreeing to pay for the roof on the day the roof is completed. ----       
  She made no such payment of the final balance of $2,467.91. ----       
  We placed a lien on the property bringing the balance to $2,967.91. ----        
  The breakdown is: Wood Change Order (CO) of $918 and $500 for the placement of a lien on the property. ----    
  Although I do not agree with my sales manager, *******, he offered Mrs. *****’ son to waive the $500 for the lien and decrease the CO which would bring the balance down to $2,299.91. -----         
  This job was sold as a combination of insurance proceeds and financing funds. ----      
  As such, Mrs. ***** signed a work authorization with us that entitles us to the insurance proceeds and loan paperwork with a third-party finance company, Greensky Financing. ----       
  In addition, she signed a re-roof agreement with Worthmann and a Notice of Commencement (NOC), which we recorded per Florida State regulation. ----       
  We received a downpayment of $1,900 upfront from Mrs. *****' insurance provider. ----    
  We have received $7500 via Greensky Financing as well. ----         
  Mrs. ***** contacted us many weeks ago saying she received the insurance check and wanted to settle her outstanding debt with us for the completion of the re-roof we performed. ----         
  Mrs. ***** said, in exchange for payment in full, we remove the lien from the property. ----        
  The insurance check Mrs. ***** has received is more than what we are owed. ----        
  This is fine, we do not require all the funds, even though we are legally entitled to it all. ----      
  Mrs. ***** tried illegally depositing the check   without    our    endorsement    and the bank rejected it. ----        
  What Mrs. ***** did, knowingly or unknowingly    was    FRAUD. ----       
  I understand, the fascia woodwork was initially subpar in Mr. ***** opinion and for that I have sincerely apologized. ----        
  But we have replaced all of the woodwork he did like and it now looks great. ----    
  The roof was replaced per manufacture installation specifications and in adherence to Florida Building Code. ----   
  In addition, we have a lifetime warranty on this roof. ----       
  We will honor the lifetime warranty as long as the balance is paid in full (per signed agreement). ----      
  As with all of our re-roofs, we pulled a permit with the building department, had an in-progress inspection with the building department, a final inspection with the building department, and received a Certificate of Completion (COC) from the building department proving the roof was installed per manufacture installation specifications and in adherence to Florida Building Code. ----       
  Mrs. *****’ son has a “home inspection” saying ONE shingle on the ridge cap is damaged. ----      
  Although “home inspectors” have no authority and are in no way qualified to assess roofs and the cited ONE shingle on the ridge cap in the report was most likely damaged from the “home inspector” walking on the ridge, we have agreed to replace the one shingle at no cost to Mrs. *****. ----
  The one shingle that was damaged by the “home inspector” was replaced, free of charge, on 9/9/23 (pictures uploaded). ----      
  We have fulfilled our contractual obligation to Mrs. ***** and ask that she honor her contractual obligation to us by paying for the beautiful roof we put on her home. ----       
  I have uploaded pictures of the beautiful roof. ----      
  I will honor what my sales manager has offered. ----        
  But if Mrs. ***** chooses to pay the discounted price, Mrs. ***** will have a 2-year warranty, not a lifetime warranty which is outlined in the signed agreement. ----       
  I relayed this to Mrs. *****’ son via email on 8/5/23. ----      
  Relaying that the discounted balance total of $2,299.91 will be honored if we receive this amount on or before Friday 8/8/23. ---     
  We received no funds on 8/8/23. ----    
  As such, we will not be offering any discount of any kind. ----
  On 9/9/23 the one ridge shingle the building inspector asked us to replace has been replaced. ----
  We also will not be paying for a home inspection. ----
  Your balance of $2,967.91 is due if full immediately. ----  
  Please refer to the signed agreement under section 5.1. ----
  It outlines, among other items we are “entitled to recover from the Customer all of its attorney's fees, costs, and expenses incurred at mediation, administrative, appellate or bankruptcy proceedings”. ----
  Further stating “Warranty will become null and void if the Contract is not paid in full”. ---- 
  Also states “Payments not rendered in accordance with the contract agreement shall be subject to finance charges of the maximum rate allowed by law”. ----
  We utilize a CMM/CMS online software platform in which we track each and every job and interaction with our customers. ----      
  I have attached pictures of the beautifully installed roof and a brief breakdown of the tim***ne from the initial call Mrs. ***** made to our office on 4/4/23 setting an appointment for an estimate. ----
  
  Best regards,
  ***  ***
  ** & ***
  Worthmann Roofing 

  

  Business Response

  Date: 09/28/2023

  On Thu, Sep 28, 2023 at 1:54 PM *** *** <*********************************> wrote:

  Sir

  I cannot keep doing this with you.

  I have been super clear.

  Stop sending emails.

  Stop calling.

  We have nothing to talk about.

  I have given you instruction that are very easy to understand.

  Please stop playing games.

  Please stop pretending I have not been answering you within MINUTES of each of your emails.

  The issues with an expired check is a self imposed obstacle that is not our responsibility to assist in coming up with a remedy.

  No matter how many times you ask, my position has not changed.

  I will reiterate the instruction.

  An online payment request has been sent out through Quickbooks a few days ago.

   

  It works just like a check.

   

  I suggest you pay it for your mother if she is not able to do so.

   

  When the payment clears we will email a paid in full invoice, COC, and release of lien.

   

  Then come to our office and we will endorse the insurance check.

   

  If you are asking me to extend the deadline again, against my better judgement, I will.

   

  But you will not receive a discount as that ship has sailed.

   

  If you do not want to incur additional fees, please make your payment by 4:00 pm on Friday September 29th.

   

  If you choose not to make payment in full, you will not receive a lifetime warranty as outlined in our contract.

  1. The issue with the shingle cap being replaced was a courtesy as it was damaged by your agent. We should have charged for it.

  2. We were not requirement in any way by the building to do anything… it was asked.

  3. We already had a final inspection and we have a COC.

  4. Deadline has past to receive a discount. Instead of making arrangements to make payment, you submit a complaint.

   

  5. ******* made arrangements to receive a check and to come to the house in which the agreed upon process was not followed through by your mother. He showed up and was given the run a round.

   

  6. The date and time set up by your mother to then come to our office and give us a check was ignored. She stood us up.

   

  ~*** ***

  Customer Answer

  Date: 09/28/2023

  Just wanted to accurately note that we would not unfortunately have the mentioned balance upfront to provide directly, at this time which would be the motivation of enduring such harsh responses to attempt to resolve.

   

  The knowledge of the reissued check was à professional courtesy of us providing a turnaround time of getting the check out; but of course like all communication you seem to find negative energy from a polite update. 

   

  The concluding question is simple -Upon the entire check being endorsed to Worthmann - I am now trying to provide my mom with an expectation of overage reimbursement and/or having a travelers check ready for pick of the difference as suggested by ******* in the past so we can stop by the office and would not require any additional follow up for any reason.

   

  Not trying to drive from Tampa to Gainesville without crossing all T’s and wasting my time at all. So clarification is needed. 

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worthmann filed a roofing permit on my behalf that was unnecessary. They verbally agreed to refund the cost of the permit but have not done so. I have made multiple requests for a lien release and have not received one. The roof was installed over damaged plywood and even though a permit was filed, I cannot have the ******** ****** ******** ********* come do an inspection without Worthmann submitting an inspection request, which they refuse to do.

  

  Business Response

  Date: 04/27/2023

  **** *******

  Here is Worthmann's response to complaint ID ******** ****.

   

  ******** ****
  *** ********** **
  ********** ** *****
  
  ***** ********* ***** * ******* ****** ** ** ****** **** *** ***********.
  Worthmann: Correct. Worthmann pulled a permit for your trailer. 

  The permit is attached. 

  The building department collected our money for the permit and issued the permit. 

  Then closed the permit citing your trailer did not require a permit. 

  They did not refund our money.

  Please remember you required a re-roof due to hurricane damage and your local building department was overwhelmed with the massive amount of homes and businesses affected by the storm. 
  
  ****: They verbally agreed to refund the cost of the permit but have not done so.
  Worthmann: We agreed to refund the cost of our permit IF the building department refunded us. The building department did not refund our money.
  
  ****: I have made multiple requests for a lien release and have not received one.
  Worthmann: We did not file a lien on your property. 

  There is no lien release to give you.
  
  ****: The roof was installed over damaged plywood
  Worthmann: Incorrect. Roof decks must have a nail-able surface to adhere the roof material to.

  We repair/replace wood when the wood is not nail-able. 

  We replaced all the plywood deck that were not nail-able. 

  If wood is visibly compromised from the top of the roof after we remove the old roofing material, we replace it. 

  Woodwork is an extra cost to you, the homeowner. 

  We literally have no reason not to replace wood that is not nail-able as it means more money for us. 

  We do over 1000 roofs per year and this is the first time anyone has ever complained that we did not replace ENOUGH wood. 

  You sent us a picture you took from the inside of your trailer showing a piece of broken plywood. 

  I have pictures from the day we completed the roof that show that the plywood deck in this area was intact and not damaged. 

  You told me you went on your trailer roof after we completed your trailer roof and jumped up and down on your trailer roof causing the damage that you took a picture of. 

  We have offered to fix it. 

  However, as you caused the damage, you will have to pay us for the repair.
  
  ****: and even though a permit was filed, I cannot have the ******** ****** ******** ********* come do an inspection without Worthmann submitting an inspection request, which they refuse to do.
  Worthmann: This sounds like an issue with the building department, not with us. 

  We have never refused to pull a permit… as we did file/pull a permit already.

  There is simply not a need. 

  The damage to your trailer roof was caused by you. 

  Not by us.

  Why would we pay a second time for a permit? 

  You are able to pay for your own permit if that is what you desire. 

  Worthmann replaced your trailer roof beautifly.

  We did so per all manufacture installation specifications and in compliance with all Florida Building Codes.

  We are sorry you're not happy, but feel you are being unreasonable. 

  Given the fact, the local building department is doing the best they can after a hurricane, it seems you are upset at the hurricane and the terrible act of god that you have had to endure. But maybe you are misplacing your anger to us and the building department.   

  We wish you the best and god bless you.  

  

  Business Response

  Date: 04/27/2023

  **** *******

  Here is Worthmann's response to complaint ID ******** ****.

   

  ******** ****
  *** ********** **
  ********** ** *****
  
  ****: Worthmann filed a roofing permit on my behalf that was unnecessary.
  Worthmann: Correct. Worthmann pulled a permit for your trailer. 

  The permit is attached. 

  The building department collected our money for the permit and issued the permit. 

  Then closed the permit citing your trailer did not require a permit. 

  They did not refund our money.

  Please remember you required a re-roof due to hurricane damage and your local building department was overwhelmed with the massive amount of homes and businesses affected by the storm. 
  
  ****: They verbally agreed to refund the cost of the permit but have not done so.
  Worthmann: We agreed to refund the cost of our permit IF the building department refunded us. The building department did not refund our money.
  
  ****: I have made multiple requests for a lien release and have not received one.
  Worthmann: We did not file a lien on your property. 

  There is no lien release to give you.
  
  ****: The roof was installed over damaged plywood
  Worthmann: Incorrect. Roof decks must have a nail-able surface to adhere the roof material to.

  We repair/replace wood when the wood is not nail-able. 

  We replaced all the plywood deck that were not nail-able. 

  If wood is visibly compromised from the top of the roof after we remove the old roofing material, we replace it. 

  Woodwork is an extra cost to you, the homeowner. 

  We literally have no reason not to replace wood that is not nail-able as it means more money for us. 

  We do over 1000 roofs per year and this is the first time anyone has ever complained that we did not replace ENOUGH wood. 

  You sent us a picture you took from the inside of your trailer showing a piece of broken plywood. 

  I have pictures from the day we completed the roof that show that the plywood deck in this area was intact and not damaged. 

  You told me you went on your trailer roof after we completed your trailer roof and jumped up and down on your trailer roof causing the damage that you took a picture of. 

  We have offered to fix it. 

  However, as you caused the damage, you will have to pay us for the repair.
  
  ****: and even though a permit was filed, I cannot have the ******** ****** ******** ********* come do an inspection without Worthmann submitting an inspection request, which they refuse to do.
  Worthmann: This sounds like an issue with the building department, not with us. 

  We have never refused to pull a permit… as we did file/pull a permit already.

  There is simply not a need. 

  The damage to your trailer roof was caused by you. 

  Not by us.

  Why would we pay a second time for a permit? 

  You are able to pay for your own permit if that is what you desire. 

  Worthmann replaced your trailer roof beautifly.

  We did so per all manufacture installation specifications and in compliance with all Florida Building Codes.

  We are sorry you're not happy, but feel you are being unreasonable. 

  Given the fact, the local building department is doing the best they can after a hurricane, it seems you are upset at the hurricane and the terrible act of god that you have had to endure. But maybe you are misplacing your anger to us and the building department.   

  We wish you the best and god bless you.  

  Customer Answer

  Date: 04/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: everything in the business response is a lie. The Foreman of my job, *****, came and personally inspected the plywood in the ceiling of my master bath and agreed it “probably should have been replaced”. I have a witness to this. When asked what to do if more was discovered, he said he would deal with that when/if it happened. When it did happen, I took pictures and sent them but did not hear back from him. I also have a witness to this.

  I never once said I jumped on the roof! Why would I do that? I’m a 67yr old widow. Yes I went on the roof to inspect but I would not be so foolish to jump on it! I have witnesses to the times I was on my roof. ****** ********** boss called me without warning one day as I was preparing to go out. I asked to reschedule to another time. He refused and then proceeded to bully me about my complaint. In the end, he capitulated and said he would refund me the money for the permit, “even though they paid for it and would not be able to get their money back”. He said he would do that as a gesture of goodwill but never did. Since then I found out that they charged me $312 for a $4 permit.

  This company is obviously not interested in me or my concerns. They are taking advantage. It’s just me by myself. I’m just one person against a corporation. It’s a crime that they can prey upon seniors like this.

  Regards,

  *** ****