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Business Profile

Funeral Director

Thomas B. Dobies Funeral Home, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Director.

Complaints

This profile includes complaints for Thomas B. Dobies Funeral Home, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Thomas B. Dobies Funeral Home, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/27/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had originally paid **** dollars. Did not get a receipt. My brother was to be cremated and ashes sent to. I then learned elsewhere everyone including the funeral home knew my brother's body was held for investigation. His two children had signed for me to cremate and have his ashes shipped home. I live out of state. I Retracted the payment Learning he was held up. Later in February I found he was ready to be released from the medical examiner. I called and it was agreed I would then pay again. I was never called back and later found the daughter unbenounced to me called the funeral home and stated she would pay with her taxes. She received welfare and does not work. So there are no taxes. I am the surviving sibling and have the means. Dobies will not cooperate with me in giving my brother's body the dignity it deserves. He is literally rotting almost two months now. This has cause me stress going over in my mind what he looks like now possibly. My doctor referred me to speak with a psychiatrist for the trauma. I am seeking cooperation in me being the only one who can pay for his dignity. It is quite inhumane to ignore the loved ones left behind. The children who have no money blocked me from having anything to do with it. They also are guilty of abusing my brother's corpse by letting his corpse suffer further deteriorating conditions. He needs to be layed to rest proper. I am seeking the cremation be done at no charge at this point for the trauma and mental distress.

      Business Response

      Date: 03/05/2023

      The daughter of ***************************** is the legal next of kin. She has instructed us to not communicate with her aunt ************************

      Customer Answer

      Date: 03/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Customer Answer

      Date: 03/28/2023

       
      Complaint: 19502935

      I am rejecting this response because:

      This Funeral homes secretary is the worst person I have ever come across in dealing with a death in the family. I originally paid for my brother's cremation. ***************************** who does January 18 2023. I Retracted payment later after finding out his remains were held up pending an investigation. Then some family mishap Happened where the illegitimate son ******************************* interceded and stated I the sister was to have nothing to do with my brother's arrangements. I had informed this funeral home early on that this was not the real child or real relation to the family. And the vital records could prove that. They ignored this and let that man handle everything. I informed them that the name was just put on the certificate by misleading means many years back. That went ignored. Then the secretary blamed the situation on my niece the real daughter who claims she would never do a thing like that to her aunt. The reason for the funeral home being notified of the illegitimate son was my brother's wishes were he stay clear from the family. Being a convicted felon my brother expressed great fear he would push the issue claiming to be the real child and take over the living mentality incapacitated spouses income should my brother ever become deceased. Which the man did exactly that. Dobies was warned of all this and let it go. The secretary was told all of this and let it go. Today I tried calling to find out the day my brother was cremated expressing I wanted to help pay for his ashes. I was refused any information denying my rights as a family member. Then the secretary again placed blame on the daughter. I called the daughter and she debts any partaking in such a manor as stated from the secretary. The daughter was very upset with them and wanted to call them. I told her don't bother. I'll just send her some funds to help. I am asking for a full apology for the duress I suffered. And disrespect I suffered especially after the trauma of my brother's death

      Sincerely,

      ***********************

    Thomas B. Dobies Funeral Home, Inc. is NOT a BBB Accredited Business.

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