Business ProfileforHoliday Hotel and Resort LLC

We arrived at the hotel on April 14th after 4 am, almost 5 am since our flight was late and were still charged for the 13th. It was a long day so we immediately went to sleep. When we woke up and got dressed we noticed a single cockroach. We killed it and hoped it was a one off. We were gone until super late, came back and slept. Next day, the 15th, left quickly and came back super late. That night we saw a couple more cockroaches but we figured it was too late to do anything and made a plan to talk to management in the morning. On the 16th, I went in to talk about the issue and let them know we saw many cockroaches. The manager was very rude and annoyed that I was even bringing up the issue. He said that it was the season for them and that it was due to personal hygiene like I was the one that brought them in. He said he could give me a refund and I could find a new hotel if I didn't like it. I told him that i couldn't find a new hotel last minute that wasn't full and that I just wanted a room that wasn't infested. They agreed to get us another room and both rooms were in worse condition than the first other than the roaches(or so we thought). We went from room 208 to room 216. I had to pound the wall back into place because it was falling out of place. The only outlets that worked were the ones for the T.V, fridge and lamp that were all being used so we had no way to charge our phones besides the one outlet from the lamp itself. The microwave didn't work because the cord had been cut. The place also had mold all over. again, we dropped our stuff off and were gone all day, only coming back to sleep. On the 17th we found another cockroach but it was dead so we thought we must have brought it with us from the other room. We left for the day, not coming back until late to sleep. The next morning when we were supposed to check out, there were roaches EVERYWHERE! When we notified the staff they were again rude and the manager refused to refund the full stay, only half.