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Find a Location

Sun Toyota has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sun Toyota

      3001 US Highway 19 Holiday, FL 34691-2615

    • Sun Toyota

      5401 State Road 54 New Port Richey, FL 34652-6016

    Business ProfileforSun Toyota

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.83/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    57 complaints closed in last 3 years

    28 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business is a full service new and used auto dealer with a full service, parts and body shop.

    Business Details

    This is a multi-location business.

    Find a Location

    Sun Toyota has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sun Toyota

        3001 US Highway 19 Holiday, FL 34691-2615

      • Sun Toyota

        5401 State Road 54 New Port Richey, FL 34652-6016

      Location of This Business
      3001 US Highway 19, Holiday, FL 34691-2615
      BBB File Opened:
      10/5/1978
      Years in Business:
      51
      Business Started:
      3/19/1973
      Date of New Ownership:
      2/1/2016
      Business Incorporated:
      3/19/1973
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of MV95144 for this business, issued by Florida Department of Agriculture & Consumer Services

      These agencies may include:

      Florida Department of Agriculture & Consumer Services

      2005 Apalachee Pkwy

      Tallahassee FL 32399

      (800) 435-7352

      https://www.fdacs.gov

      BBB records show a license number of VF-1102476-1 for this business, issued by Florida Dept of Highway Safety/Motor Vehicles

      These agencies may include:

      Florida Dept of Highway Safety/Motor Vehicles

      2814 E Hillsborough Ave

      Tampa FL 33610

      (813) 740-4288

      https://www.hsmv.state.fl.us.

      BBB records show a license number of MV94881 for this business, issued by Florida Department of Agriculture & Consumer Services

      These agencies may include:

      Florida Department of Agriculture & Consumer Services

      2005 Apalachee Pkwy

      Tallahassee FL 32399

      (800) 435-7352

      https://www.fdacs.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • New Port Richey Automotive Management, LLC
      • Sun Collision Center
      Business Management
      • John Lafemina, Service Director
      • Mark Schols, General Manager
      Additional Contact Information

      Fax Numbers

      • (727) 847-4908
        Primary Fax
      • (727) 845-8238
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      57 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/31/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      Went to trade in my car for another signed papers took truck home said it was the weekend so the deal couldnt be officially done Id have to wait and they kept the usb with all the paperwork I received nothing,2 weeks goes by nothing from dealership I then ask whats going and it was a run around they said the first papers I signed with the bank denied it and they were trying to find me a better deal. Another 2 weeks goes by I ask whats going on? They said come in we have to resign with a new bank. I go in and they completely changed the deal the payments the warranty and everything. I said no thanks I want my original car back they said its gone already. I said what happens if I give the truck back they said Id have to pay for the time I had it and the mileage I said I needed more time they tried to pressure me and say the deal was gonna expire. I said I needed more time. I dropped the truck back off the next day and said I was no longer interested. The day after they texted me and said to come pick up the truck it was mine I said I didnt resign they said i owned the truck. They then texted me and said they pushed the original deal through at a different rate and payment and I didnt have to resign because the sale price didnt change and they backed out of the warranty they originally offered. I dont want this vehicle after all this I still have no paperwork either.
      Read More

      Customer Reviews

      23 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Natalie A

      1 star

      07/23/2024

      AVOID AVOID AVOID. I went in to look at a used vehicle listed online for $21,600. This dealership is 2 hours from where I live and I called to make sure about the price, availability, and how I wanted to stay in $24,000 range because that is what I was willing to spend on a car. When it came to run the numbers, the total price went from $21,600 to $33,000. The taxes were double than that of other Toyota dealers - I know this because that was the third dealer that I had gone to look at cars. (Quite possibly charging the taxes of a full priced - new - vehicle rather than the used one being sold). The salesman insisted that I had to finance to lock in the deal price, although online there is an option to "lock in" the price by choosing the e-cash option for the exact amount. Salesman continued to talk down to me. When I asked why I would buy a 2022 car for $33,000 when I could buy a new car for that much, he offered to show me new cars. I told him no and redirected the conversation back to the car I was looking to purchase and questioned how the price jumped up $11 - 12,000 dollars. He left and someone with a nicer demeanor came to speak to me. New salesman told me that I needed to be flexible and pay more than my budget otherwise I would never purchase a car. They offered to bring the price down to $30,000 and asked me to pay the $24,000 cash and finance the rest with them. I declined and left. Complete scam of a dealership. I was excited at the opportunity at the advertised deal and disappointed of the outcome. This dealer is charging customers (on top of car/taxes) for a $3000 package they did not ask for (cool package, but no consent of the potential buyer). Do better.

      Local BBB

      BBB of West Florida

      BBB Reports On

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