We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Maintenance

Bay Native Pool and Spa LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 31, 2022 Bay Native Pool Cleaners had failed to keep weekly contracted services to clean pool at ************** in *************, so owner was contacted. Owner agreed to clean pool himself, and failed to show up over a 3 day period to do so after making appointments. Texts are available as evidence. I subsequently hired another ********************* to perform the "Green to Clean" pool restoration and replacement of pool filter. totaling $742.26. I sent a certified demand letter on April 21, 2022 and received no response. Unfortunately I am having to resort to the BBB and file a complaint as this business for me was not reliable and finally failed in every way possible to care for and protect our investment of the backyard pool.

  • Initial Complaint

    Date:08/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Bay Native Pool for services for May and June, 2022 at $110/month. They stopped servicing on 5/19/22. I am owed a refund of $27.50 for May and $110 for June (total of $137.50). Matt O., owner of Bay Native has been completely unresponsive to emails, calls and texts. He has deleted his email and taken down the company Facebook page. He sold his accounts to Blue Science in June, promising refunds for missed services. Please assist with getting my refund for missed services in May and June.

  • Initial Complaint

    Date:06/07/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have every reason to believe we can resolve this. I'm concerned that the person running this company may have been hospitalized and not aware there were problems. I have not received communication nor have I received services I paid for. I simply asked if the company is still in business and I can move on from here.

    Business Response

    Date: 08/01/2022

    Consumer Response /* (3000, 11, 2022/07/07) */ I received this communication via email on June 11,2022. Nothing else has been communicated. I continue to take care of my own pool at this point. Bay Native Pool and Spa 711 Wesley Avenue STE B Tarpon Springs, FLORIDA ***** This is an email to all current Bay Native customers. I have thought long and hard about how to handle situations that have arisen this year. We, much like any other small business in 2022, have experienced radical staffing issues arising from a lack of integrity and work ethic in the general public. I am a perfectionist and do not settle for anything less than such. The company ran 100% smoothly when I was at the forefront, but lacked attention to detail when I was not. You have not been forgotten or abandoned. This Tuesday we meet with a local company who will be assisting getting everything back on track and take some excess customers from us while we re-group. You will all receive an email of exactly who your service technician will be, and the status of this change. I am blessed to have another business that is thriving, but Bay Native struggling has hurt me considerably. I gave it my all, treated my crew with respect and dignity, and in turn was sabotaged from within by many of those that should have been loyal to me. I am processing refunds for May and June and will be here through the entire process moving forward with the assistance of another service provider. Thank you all for your business and thank you to so many of you for sticking around in 2022 when things got hard. We are here to make sure you are treated right and taken care of. Matt Thanks for choosing Bay Native Pool and Spa.

  • Initial Complaint

    Date:05/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/1/2022 I emailed Bay Native Pools regarding my weekly care contract not being fulfilled. I have a contract with them to provide pool cleaning service on a weekly basis. This company rarely showed up to do their weekly care. I had cameras installed since they would bill each month for full service. I spoke to Tyler, their manager, about this in December 2022, January 2022, February 2022 and March 2022. Each month he would agree to stop payment and credit back the $100/mo fee but each month they charged us again. After months of ongoing issues, I emailed the owner on 4/1/2022 who promised to resolve the green pool issue and refund the $300. After agreeing to this in writing (see attached email) he has never responded to our emails or calls nor did he ever show up to correct the issues with my pool that his company caused.

Bay Native Pool and Spa LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.