Business ProfileforClimate Control Heating & Air Conditioning

I have used climate control for 35 years and have always enjoyed wonderful serviceuntil 2 years ago. ***** the owner has retired New people have been added to the front. The company has expanded to do mostly commercial and does not take care of the home owners as they once did. Recently I had them put in a new unit. It did not work properly from the beginning. They charged me $150 to come out and vacuum up water leaking that tripped it off even though its under warranty. This is the last straw. After decades I am switching.

We are truly appreciative of all the business ***************** has given Climate Control Heating and Air Conditioning through the years and she is accurate in her statements as being a long term customer. We were unaware of her disappointment with our company and could be partially because we have only completed (2) service calls on the new unit we installed for her July of 2023. The two service calls we provided were for minor things: an adjustment was needed for the fan speed right after the install and two months later we found a burnt terminal on the run capacitor and had to replace. These are very basic items and capacitors are like like bulbs and can go at anytime. The other times we have been out were for her maintenance appointments. ***************** was charged $150.00 for the diagnostic fee and was provided service on two of her units. We cleared a drain line on the unit installed July of 2023 and diagnosed her other Lennox unit with a leaking evaporator coil. She is correct in the fact she was charged for the call. HOWEVER she was credited back the $150.00 to her credit card and this should be known and stated, not leading readers to believe we did not credit her back. ***************** called into our office extremely upset at the staff a week after the service was provided and did not want to discuss the situation. Even when we told her we would credit her back the money she still continued to be upset over the phone resulting in her hanging up on twice. As a long term valued customer we did call her back trying to explain the situation in hopes to resolve this. ***************** did get ALL her money back and had both units repaired and checked out at NO charge, we are unsure as a company how else to better serve the customer that we truly are grateful for. We have nothing but kind words for ***************** and wish her the best. We just wish she would have gave us the opportunity to explain the situation and why the technician charged her to diagnose her out of warranty Lennox unit. The end result was we did clear the drain, diagnose the other unit all at NO charge. We as a company do our best in servicing all our customers to the best of our ability. Each day we try and schedule as many calls as possible but with the labor shortage our industry faces we can only do so much a day. Her description of our company expanding to commercial is false, our business model has never changed. We have always provided service to both residential and commercial accounts. If anything we have actually grown our service department to better serve all our customers.