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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We have been strung along by this business for over 6 months now. We signed a contract in December, 2021 to install new windows, estimated date April, 2022. When the estimated date arrived, we were informed that that date was simply when the windows would arrive, and now we needed to get on the schedule for installation. Date for installation was set a month out, May, 2022. When that date arrived, they could not install because "one window was broken" and they had to install all at the same time. We were given another date - a month out -- to wait for the new glass to arrive. Installation happened mid-June 2022, and, lo and behold, there was still a cracked pane but they were miraculously able to install the other windows. The installation failed the initial inspection, not just due to the broken pane, but a host of the other issues. The company would not come out and correct all issues until the new pane arrived and could be installed, which took ANOTHER 6 weeks. When the new pane was installed, the work passed inspection, but we still noticed several other issues with the workmanship, most notably a crack in the newly installed pane. They sent a manager out who acknowledged the shoddy workmanship and promised immediate remedy. At this point, we still had a check for the balance for the work, but my husband, taking this manager for his word, handed it over, giving them NO INCENTIVE whatsoever to prioritize or even finish the work. It has now been almost TEN weeks since that date, and every time we call we keep getting the runaround, saying someone will call for installation (apparently the new glass has already been in the warehouse for two weeks now) and no one ever calls. I am extremely disappointed with the entire experience, and am demanding the work be completed within the next two weeks, or I would like them to uninstall the windows and we receive a full refund.
Business response
11/28/2022
Business Response /* (1000, 5, 2022/11/01) */ Your final measurements were done at the end of January. You had a lead time on your contract of 22 weeks. This would bring you to the beginning of June for the arrival of your product. We installed your windows June 13, 14th and 15th. You had a stress crack that we had to order from the manufacturer. Your new glass came in on 10/19. We are working diligently to get you on the schedule to get the glass replaced as we do our own service for the manufactures allowing for less of a wait from the manufacturer. If you have any further questions, please call 386-202-2962.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.