Reviews
This profile includes reviews for Air Pros LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 54 Customer Reviews
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Review fromJohn N
Date: 04/30/2025
1 starJust leaving this so hopefully it won't happen again. I was driving on the street and had to stop at a red light. There was a do not enter zone in an intersection that you could not stop on or you'd get a ticket. One of the drivers from air pros pulled behind me and started blowing his horn like crazy. I tried to explain to him by pointing that I cannot move up. It's illegal. He was going on for minutes, cursing me out, chewed me the finger and doing all kinds of stuff. Don't know how their business is, but people like this should be trained a little bit better especially if they're in a company van. Not a good look, I own a business, and I would never accept this type of behavior, especially in a company vehicle.Review fromNicole R
Date: 04/16/2025
1 star
AIR PROS ONCE AGAIN FAILED! WE CALLED THEM TO COME OUT BECAUSE OUR AC THAT IS LESS THAN A YEAR OLD DIED. WE GET TOLD THAT WE NEED A NEW COMPRESSOR ON A MACHINE THAT IS LESS THAN A YEAR OLD AGAIN I REPEAT LESS THAN A YEAR OLD. NOT TO MENTION, WE’VE HAD NUMEROUS ISSUES SINCE THE INSTALLATION OF OUR MACHINE. THE MACHINE IS STILL NOT COOLING OUR HOUSE, ACCURATELY OR EVENLY. THE SOLUTION WAS TO ADD EXTRA DUCKS TO THE ROOM TO MAKE MY ROOM COOL BETTER HOWEVER, NOW THE REST OF MY HOUSE DOES NOT COOL PROPERLY, INCLUDING MY SON’S ROOM. FLASH FORWARD NOW TO MY BROKEN COMPRESSOR AGAIN ON A MACHINE THAT IS LESS THAN A YEAR OLD AND WE GET TOLD THAT THERE’S NO COMPRESSORS IN STOCK AND WE HAVE TO WAIT FOR THEM TO RESTOCK. WE ASK THE OWNER IF THERE WAS ANYTHING THAT THEY COULD DO TO HELP US OUT AS IT IS SOUTH FLORIDA AND IT IS HOT WE GET TOLD THAT IT’S NOT THAT HOT OUT SO YOU’RE LUCKY YOU HAVE TO DEAL WITH IT UNTIL THEN. THAT IS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER HEARD FROM ANYBODY. SO THE AMOUNT OF MONEY THAT WE PURCHASE ON THIS MACHINE AND THEN YOU’RE GONNA TELL ME THAT THAT EXCUSE, I WILL NEVER RECOMMEND MY WORST ENEMY TO USE AIR PROS. THEY HAVE THE WORST CUSTOMER SERVICE. THEY DO NOT KNOW HOW TO SPEAK TO THEIR CUSTOMERS AND THEY DO NOT HOW TO KNOW HOW TO GIVE YOU A HIGH QUALITY AC SYSTEM. Good AC COMPANIES ARE VERY HARD TO COME ACROSs AND THIS ONE IS NOT A GOOD ONE. ONCE AGAIN, THANKS AIR PROS FOR COMING THROUGH. NO WONDER THIS COMPANY FILED FOR BANKRUPTCY. IF I COULD LEAVE ZERO STARS I WOULD BECAUSE ONE STAR IS WAY TOO MANY.Review fromMartyn N
Date: 03/29/2025
1 starMartyn N
Date: 03/29/2025
Horrible service the worst ********** in ******* period over charge for everything.
Air Pros LLC
Date: 03/31/2025
Hello Martyn, Looking into your account we have never charged you for service . The last visit you had with us was a complimentary maintenance on your A/C unit to which we left quotes for optional repairs to keep your unit from having issues in the future. You can contact me at ********************************************** to further discuss your experience.Review fromKristina D
Date: 10/15/2024
1 starI am writing to urgently express my extreme frustration regarding the air duct cleaning service performed at my home by Airforce Heating and Air in ********, **, on September 4, 2024. Instead of improving air quality, the technician left my house in a disastrous state. Dirt, dust, and debris were scattered across beds, floors, the kitchen sink, my clothes, and even my nightstand. I had to throw away my childs diaper cake standa cherished baby shower giftnow contaminated with dust and rocks. This situation is utterly unacceptable, especially with a newborn and a one-year-old. The duct openings remain dusty and dirty, and some rooms are uncomfortably hot, severely impacting my familys health. My fiancs sinus issues have worsened, and my godmother, with multiple health concerns, had to take allergy medication and wear a mask indoors due to these unbearable conditions. Weve all been coughing and blowing our noses. Most alarmingly, the technician caused significant damage to our ceiling, leaving a large dent near a vent, compounding the chaos. This experience has resulted in extensive damage and countless hours of cleaning. Immediate action is required to address this unacceptable service and the mess left behind. On the day of service, I was told a manager would call me to discuss these issues, but I never received that call. I have called six times seeking to speak with a manager regarding both this service and payment, finally the manager spoke with me on the phone and agreed to come check out the issues and he received pictures of the damage and mess in his email. However he has yet to come or resolve the issue. It is now October 15th.Review fromsam s
Date: 08/21/2024
1 starDo not used this company, they ripped you off!! overcharge and trying to give you choice of the price. the technician did not have a knowledge, I had unit leaking and dripping the water he trying to tell me my AC unit working to hard, and the duct cannot not handle that!! I need to replace the duct (will cost more than$4000) He put 6 inch of aluminum tape on and patched it for leaking and charge me $657!! and water still dripping, they came 2nd times still said the same problem!!!Today Air Flow came in and he know the problem right away, they cut and replace the pipe, the pipe was clog and only $251. Will not recommend Air Pros ***,Review fromDeena S
Date: 08/14/2024
1 starIf I could give 0 stars, I would. This company does very sketchy work. I would NEVER recommend them and their customer service is horrible. They make appointments and do not show up. Do not give them your business or your money.Review fromJames C
Date: 07/29/2024
5 starsGreat company, would use them over and over again. Very thoroughReview fromJudi M
Date: 07/23/2024
1 starTerrible customer service & incredibly disorganized . . . unless it is to come out & sell you something. I have tried multiple times over multiple weeks to simply get a copy of the invoice for work they did & copies of the pictures they took of the work. (You sign on a tablet, so you do not get a paper copy of the invoice. They need to email your copy to you.) When I call, they either say that someone will call me back or that the invoice will be sent. Nothing. When I text, I get no response. And this has happened with more than one invoice that I have tried to get from them. I would switch to another company in a second, unfortunately, since I did have them do work for me, I think I am stuck with them while the equipment is under warranty. Why do they make it so hard? Save yourself the headache, and stay away from them!Review fromEliza K
Date: 06/14/2024
5 starsTechnician came to my home respectfully and acted professionally. He performed a thorough inspection and explained the information clearly. Also, I dealt with ***** who is an exceptional manager. He is dedicated, helpful, and very fair with pricing.Review fromMichael C
Date: 06/10/2024
1 starStay away!!!! I tried to schedule an appointment to check out my central a/c unit since it stopped working. I was initially confirmed for 12:00 noon the next day. No calls or technician by 12:30. I call to get an update and was told my appointment was for 1:00-3:00. Again no response by 3:30. Called again for an update and was told technician would call in a few minutes with an update. Never happened. Called and complained to corporate office. They didnt call me back as well. By this time I gave up and found someone who cares about their customers. I would advise you to stay clear of this company.no pride in customer satisfaction displayed. I used the ***** location.
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