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Business Profile

Electronic Cigarettes

Electronic Cigarette USA Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2, 2023 I placed an order and received an email confirmation. My credit card was charged. Now all communication has stopped. No one answers their phone and email contact ** area has been disabled. I want my order or my money back. This place is in ******* also. Thank you

    Business Response

    Date: 05/06/2023

    Dear *************************,
    I regret to inform you that we are currently unable to ship to ********. As a result, your order has been cancelled. Please be assured that the funds for your order will be available in your account within ***** hours.
    We apologize for any inconvenience this may have caused and hope to be able to serve you in the future when we are able to expand our shipping capabilities to include ********.
    Thank you for considering our products and we hope to have the opportunity to serve you in the future.
    Sincerely,

    E-Cigarette-***.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and then tried to cancel the next day so i could place a different order but cannot get ahold of anyone by phone or email. It looks like the company has quietly closed their doors.

    Business Response

    Date: 02/07/2023

    Dear **** and Better Business Bureau,

    Thank you for bringing this matter to our attention. We take all customer complaints seriously and are committed to providing a resolution.

    Our records indicate that you placed an order and then requested to cancel it the same day. We have processed the cancelation and sent a confirmation email to you. Our customer service team has also attempted to reach you over the phone to confirm the cancelation and address any concerns.

    We apologize for any inconvenience this may have caused and would like to offer our assistance in resolving this issue. If you have not received a response to your inquiry, it is possible that your email may have been directed to our spam folder or there may have been a miscommunication.

    We value your business and strive to provide excellent customer service. If you have any further questions or concerns, please don't hesitate to reach out to us. We would appreciate the opportunity to speak with you directly and find a solution that meets your needs.

    Best regards,
    E Cigarette USA, Inc.

Electronic Cigarette USA Inc. is NOT a BBB Accredited Business.

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