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Business Profile

Internet Services

U2 Connect Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for U2 Connect Now's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an internet service U2 Connect on Feb 7 2025 with *****. She was sending a modem to me. I was not to be charged any money until I had the service up and running. ***** assured me that wouldn't happen AND that I should just try for 14 days. If I didn't like it - there was a guarantee, no questions asked. I received the modem on the 24, plugged it in on the 25 of Feb 2025... couldn't get it to work and notified the company U2 direct through messenger, which is how we've Always made contact, that "This was not going to work out. Where do I need to return the modem to?" On Feb 27th ********, I have returned the modem and still have to go back and forth with numerous people in the messenger help desk, but mainly *****, ****** and ******. However, it has just gone on and on and on. I feel like I'm stuck in purgatory. Please help me.

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had service with U2Connect Now on their Rural Blue (wireless internet) for approximately 1 year. On Oct 2, 2022 it stopped working, my service payment had just been charged to my card. I called customer service and was advised that I needed a new sim card and would be shipped out the next day, should have it in 3-5 days. 7 days later I called back, and had a hard time getting through, same story. Then the only way to contact them was through Messenger and got the same story. After 3 weeks I filed a cancellation request. After 3 days I didn't receive a confirmation, so I filed again, and again, and again until I finally received a cancellation confirmation - 3 months later. I never received a sim card replacement or an RMA to return the equipment. I sent multiple certified letters with no response and a couple were returned to me as invalid address. They refused to refund the 3 months I was without service stating that I did have service which was impossible since the unit was in a box the entire time. I filed a fraud alert on my card along with copies of all of my correspondence with them to my bank who handles the card and a representative from **** called me back stating that they had numerous claims against this company but they had to allow another 30 days for the company to respond. They also asked if they could use my documentation as evidence in a investigation they were mounting against this company. **** got my money back so I was more than willing for them to use it. FAST FORWARD - 11/22/24 (2 years later!) - I receive an invoice via email from U2Connect for a past due invoice of the 3 months of non-service PLUS they are now billing me for Dec 20, 2024-Jan 20, 2024 services which I did not sign up for. I called and spoke to **** and she said she would forward my message to accounting management and they would contact me after 'investigating'. I do not EVER want to have anything to do with this company ever again! STOP SENDING BILLS!

    • Initial Complaint

      Date:03/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I was enrolled into this company (U2Connect Now) without my consent Im enrolled into the *** Program for internet which my provider was Infinitiy I dont know how U2Connect Now got my information They also took my payment from the *** Program that im enrolled in Most importantly they stole my personal information and took my credited money

      Business Response

      Date: 04/26/2024

      *** from U2 Connect Now is calling the consumer to discuss and assist.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from my internet provider that my *** benefits were transferred to another provider on 3-22-24 and I did not make the transfer. I contacted the *** program and they said that this company U2 Connect Now transferred my benefits to a new phone ********** and that was not me who initiated this contact,phone or tranfer. This was done fraudulently and obviously using my information.

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I.Get government benefits in my name and someone use my social security number to apply a successfully.Gig government benefits but using my maiden name in this place authorized it. I'm trying to call to get them to cancel it.But when a representative called me and I told them about fraud they hung up on me and now no one will Will respond to me.

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On three occasions U2connectnow has taken my refund from the federal *** program. December 2023, January and February 2024 a $30 refund for each month was taken without my consent or knowledge. Since July 2020 I have used Xfinity as my wifi provider and I signed up for the *** program thru Xfinity in August of 2023. There wasn't any problems till December 2023 when U2connect took my refund. I called them and was told they could close my account but could not refund me, that was thru their call center, You can not get a number to call their Florida Headquarters. The KICKER IS I got no service from them, NOTHING. I jst called again and they keep hanging up on me

      Business Response

      Date: 04/15/2024

      Consumer insisted on deactivating his account even though he was told doing this he would lose his ACP benefits. The account is now closed, but not eligible for a refund. Last conversation that was had with the consumer was mainly concerning his request to speak to a Florida rep.

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Affordable Connectivity program was switched from Charter to U2 Connect Now without my permission. I never gave them permission. I don't have an account with them. I've never had an account with them, I've never heard of them until Spectrum contacted me to let me know my *** Credit had been switched to another company. After over an hour and a half of calling my provider and the *** folks I finally got my new application number so I could switch back to Charter/Spectrum. This is FRAUD!

      Business Response

      Date: 01/16/2024

      ******** stated the account was closed or *************************** on 01/07/24.

      Customer Answer

      Date: 01/16/2024

       
      Complaint: 21037950

      I am rejecting this response because:

      I had to take action with the *** Program as well as run through hoops to get my *** credit back to my account. The account should NOT have been opened in the first place as it was fraud. I never gave permission for the account to be opened.  Simply saying "The account was closed 1/7" is not good enough and accepts NO responsibility for the fraudulent actions this company took.  No I do not accept this as a valid response to why my *** credit was SLAMMED to another provider. Until THAT issue is addressed I will not be happy.
      Sincerely,

      ***********************

      Business Response

      Date: 02/08/2024

      ******* from U2 Connect Now confirmed the consumer has now reactivated his account. Consumer requested to reactivate.

    • Initial Complaint

      Date:09/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is fraud..apply for the tablet and never received neither email nor device ***********..called them hundred times, put me on hold and suddenly hung up..don't know why they are still in business when there are so many complaint about them

    • Initial Complaint

      Date:09/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company U2 connect now transferred my APC program affordable connectivity by the government cuz I'm disabled diabetic Etc fixed income anyway I get a email from straight talk telling me that my APC plan had been transferred to another carrier I never had any components such as a cell phone or any other device ************************ with anybody but Straight Talk and for some reason the company above and somehow transferred my APC program to them people without any of my consent or authorization they are thieves and ripoff I've never even heard of this company U2 connect now or were they even came from anyway I would like you to file this complaint and tell them to back off I guess according to my internet provider and I've had a complaint every month about somebody transferred since May of this year 2023 they've been doing this and I went into this problem every month here it is September 10th of 2023 and it's still continuing and needs to be stopped they need to know and I've called them I've got their phone number I'll give it to you ************ and I'll be on hold for about 15 minutes and all sudden a voice activated voice comes on and says goodbye so I've tried to reach out to these people to make the complaint and they obviously have got my phone number under surveillance so I can't contact them anyway please help me out get this filed and tell me what my legal rights are please ***************************** ************ or email me at my email ********************* thanks for your time on this matter

    • Initial Complaint

      Date:06/28/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to cancel my ACP program from this Business on my Tablets! I tried calling the number but it has been disconnected and I tried calling it several time in the past last weeks and I will follow the instructions and then it will transfer me to the correct extension and then it will just hang up on me. So I was notified from the ********************* to cancel the program and still nobody from the U2 Connect will get on the line when I called them at that number ************ and still no answer and now its no longer working at all.

    U2 Connect Now is NOT a BBB Accredited Business.

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