ComplaintsforInternational Automobile Association, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I spent $94 for what was advertised as an International Driver's Permit, an "IDP", which you can see from the sponsored internet search result that says IDP. The screenshot from the website also says IDP. ************* shows what I actually received, which is labeled an "International Driving Document". This is an utterly useless thing. You need an IDP and this document is not acceptable. The next photo is what actually works, a real IDP from AAA. I need to be refunded and I need to make sure that these people do not have any of my personal information if they are scam artists.Initial Complaint
09/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I applied online for an international drivers license at this web address: *******************************************************************. I filled out the application on September 6th and received a receipt and account number via email. I was supposed to receive a tracking number and never did. I never received my license. I called 3 times during business hours and left a message and never received a call back. I then checked the BBB website and see that I am not the only one who has had problems with this company. I would like a refund since it is too late to receive the license before I need it. My communications with the company are attached.Initial Complaint
09/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an international driving permit from the International Automobile Association and I am concerned not just about not getting my permit but the amount of personal information they have obtained here is a copy of the email received for payment;On Jul 24, 2023, at 5:24 PM, International Automobile Association <**************************************> wrote:?International Automobile Association $49.99 Paid Thanks for your payment.Invoice #ch_3NXXB1Aoery2ksza1941QzT2 Jul 24, 2023 New 2 years validity / USD 49.99x149.99 (*** Only) ********* First Class Mail (**** Business Days) / FREE0 Total$49.99 International Automobile AssociationInitial Complaint
04/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On April 17, I applied for two international drivers licenses through International Automobile Association ************************************************************************* Call ** : *************** Visit our website: www.international-permit.com *********** is for myself (*************************) and one for my husband (***************************). Their website forced me to pay two shipping charges of $35, although I notified them via email to send to one address in one envelope, which they did. I asked for only one $35 charge on April 19 and they replied via email "Received." I have written twice since then asking to be reimbursed for the second $35 charge, but they have not responded.I wish to be reimbursed $35 for one shipping fee. This was charged to my credit card. Thank you,************************* and ***************************Initial Complaint
03/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
International Automobile Association pretends to offer translations of drivers license into 22 languages. They also pretend that "Our IDP is a legal requirement to drive or rent a car in foreign countries."There are 2 complaints I'm filing:1. The translation is incorrect. I have a German driver's license which the company was ****************** for a fee. However, the document that they provided to me did not have a translation of my license, but a generic translation for any license. Additionally, it was incorrect for a German drivers license, since the fields that were "translated" in their documents do not match with the standard fields in a German drivers license. Additionaly, without translating my specific license the document is invalid.The document is provided as an attachement to this complaint: 2023.03.international.drivers.document.incorrect.translation.jpg The claim on their website that they translate the license is ***********************************.drivers.document.incorrect.translation.claim.png 2. Their claim that "Our IDP is a legal requirement to drive or rent a car in foreign countries." (taken from their website *********************************************** on March 04th 2023, 07:32:58pm PST) is false. After researching I realized that their organization is in fact NOT recognized and their translations are NOT recognized either. The correct path for a German drivers license in the US is to go to the German embassy. Other services are fraudulent. Two screenshots are provided as an attachement to this complaint:2023.03.international.drivers.document.incorrect.translation.claim.png and 2023.03.international.drivers.document.incorrect.claim.pngInitial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid 94 for an international drivers permit - and the business isnt authorized to issue these , I paid 50 to get it in 15 minutes and overnight it I have received nothing as its a scamInitial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company stated is issuing the International Driver's Permit (IDP) illegally. Only duly mandated issuers are able to issue the **** In the case of *****************, the only duly mandated issuer is AAA. Previously, the Automobile and Touring Alliance (AATA) was also duly mandated, but this has very recently changed. This website sells a product they are not legally entitled to do set forth by the **** and **** ************** Conventions on Road Traffic Safety. Overseen by the ***** WP.1 I will paste the official issuer list below. This company, along with many others, is falsly providing fraudulent International Driver's Permits to innocent citizens. I am the person that created this document, I am the global expert in international driver's permits, this is how I know. For authenticity, I will provide the ***** website link. The document attached can be found under "working documents" it is the first one. https://unece.org/info/events/event/368868
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.