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Business Profile

License Services

International Automobile Association, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in License Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family will be traveling out of the country in a few months. I found out my wife and I need international driver's permits to drive the rental car. I did a quick online search and found an organization that looked legit, International Automobile Association **** On 2/2/25 I filled out the online information, sent them copies of mine and my wife's driver's licenses, and ID pics of both of us. We put the charge for the 2 licenses on my wife's credit card. I received document booklets in the mail on 2/13/25. They looked legit at first; but then I started doing some research and found out the documents will not be accepted by foreign police. Only AAA international driver's permit is recognized by the US ***** of State. And the info I sent them could be used for identity theft. Supposedly the company has a refund policy if you send the documents back within 7 days, but I am not sure if that is legit either. If I send them back I have nothing for evidence against them. I realize I probably won't back get the $39.99 + tax each that we spent on the licenses. But I do want to make sure that mine and my wife's identities are safe. What should I do next to make sure our identities aren't used to open new accounts and other bad stuff?

  • Initial Complaint

    Date:03/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $94 for what was advertised as an International Driver's Permit, an "IDP", which you can see from the sponsored internet search result that says IDP. The screenshot from the website also says IDP. ************* shows what I actually received, which is labeled an "International Driving Document". This is an utterly useless thing. You need an IDP and this document is not acceptable. The next photo is what actually works, a real IDP from AAA. I need to be refunded and I need to make sure that these people do not have any of my personal information if they are scam artists.

  • Initial Complaint

    Date:09/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied online for an international drivers license at this web address: *******************************************************************. I filled out the application on September 6th and received a receipt and account number via email. I was supposed to receive a tracking number and never did. I never received my license. I called 3 times during business hours and left a message and never received a call back. I then checked the BBB website and see that I am not the only one who has had problems with this company. I would like a refund since it is too late to receive the license before I need it. My communications with the company are attached.

  • Initial Complaint

    Date:09/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an international driving permit from the International Automobile Association and I am concerned not just about not getting my permit but the amount of personal information they have obtained here is a copy of the email received for payment;On Jul 24, 2023, at 5:24 PM, International Automobile Association <**************************************> wrote:?International Automobile Association $49.99 Paid Thanks for your payment.Invoice #ch_3NXXB1Aoery2ksza1941QzT2 Jul 24, 2023 New 2 years validity / USD 49.99x149.99 (*** Only) ********* First Class Mail (**** Business Days) / FREE0 Total$49.99 International Automobile Association

  • Initial Complaint

    Date:04/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17, I applied for two international drivers licenses through International Automobile Association ************************************************************************* Call ** : *************** Visit our website: www.international-permit.com *********** is for myself (*************************) and one for my husband (***************************). Their website forced me to pay two shipping charges of $35, although I notified them via email to send to one address in one envelope, which they did. I asked for only one $35 charge on April 19 and they replied via email "Received." I have written twice since then asking to be reimbursed for the second $35 charge, but they have not responded.I wish to be reimbursed $35 for one shipping fee. This was charged to my credit card. Thank you,************************* and ***************************

  • Initial Complaint

    Date:03/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    International Automobile Association pretends to offer translations of drivers license into 22 languages. They also pretend that "Our IDP is a legal requirement to drive or rent a car in foreign countries."There are 2 complaints I'm filing:1. The translation is incorrect. I have a German driver's license which the company was ****************** for a fee. However, the document that they provided to me did not have a translation of my license, but a generic translation for any license. Additionally, it was incorrect for a German drivers license, since the fields that were "translated" in their documents do not match with the standard fields in a German drivers license. Additionaly, without translating my specific license the document is invalid.The document is provided as an attachement to this complaint: 2023.03.international.drivers.document.incorrect.translation.jpg The claim on their website that they translate the license is ***********************************.drivers.document.incorrect.translation.claim.png 2. Their claim that "Our IDP is a legal requirement to drive or rent a car in foreign countries." (taken from their website *********************************************** on March 04th 2023, 07:32:58pm PST) is false. After researching I realized that their organization is in fact NOT recognized and their translations are NOT recognized either. The correct path for a German drivers license in the US is to go to the German embassy. Other services are fraudulent. Two screenshots are provided as an attachement to this complaint:2023.03.international.drivers.document.incorrect.translation.claim.png and 2023.03.international.drivers.document.incorrect.claim.png

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 94 for an international drivers permit - and the business isnt authorized to issue these , I paid 50 to get it in 15 minutes and overnight it I have received nothing as its a scam

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company stated is issuing the International Driver's Permit (IDP) illegally. Only duly mandated issuers are able to issue the **** In the case of *****************, the only duly mandated issuer is AAA. Previously, the Automobile and Touring Alliance (AATA) was also duly mandated, but this has very recently changed. This website sells a product they are not legally entitled to do set forth by the **** and **** ************** Conventions on Road Traffic Safety. Overseen by the ***** WP.1 I will paste the official issuer list below. This company, along with many others, is falsly providing fraudulent International Driver's Permits to innocent citizens. I am the person that created this document, I am the global expert in international driver's permits, this is how I know. For authenticity, I will provide the ***** website link. The document attached can be found under "working documents" it is the first one. https://unece.org/info/events/event/368868

International Automobile Association, Inc. is NOT a BBB Accredited Business.

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