Reviews

Review Details

• Review fromEmilio F

  Date: 04/12/2025

  5 stars
  Thank you 24/7 Logistics for helping me to relocate my mother from Fort Lauderdale to Miami. Everything went smooth with no damages

• Review fromDenise U

  Date: 02/20/2025

  1 star
  Worst experience! They took our belongings to a warehouse and opened our 3 garment boxes with clothes hanging and threw everything into one box. When they arrived it wasnt even a solid box. It was dresses, suits, coats all falling out with 2 men carrying what was left of a box. We found other containers combined together and you dont know this until much later when unpacking. We also had missing items and damaged furniture. Lots of broken personal items that their insurance didnt cover if it was not packed by them. So dont waste your time filling out a claim. Its a long horrible process and you dont get anything back but the anxiety of waiting 120 days to find this out.

• Review fromDanielle B

  Date: 01/30/2025

  1 star
  I do not recommend. I paid for full service packing. They throw my clothes in a wardrobe box with out hanging them up and then put garage items. Many items were broken as they did not take anything apart like I was told that they would. The cost increase $2400 from the original estimate even after a zoom walk through. I had no option but to pay it with part of my items already loaded in the truck. The only good thing was it arrived in time to my destination

• Review fromKevin T

  Date: 12/30/2024

  1 star
  Would not recommend to anyone. We went with 24/7 logistics as they were the middle of the 3 moving quotes we had received. We did a zoom call around our apartment and detailed every item to be moved, counted boxes, selected 2 move dates, then received a quote ~6k. The week of the move they call and ask to use the backup date, no big deal. I take a pickup truck load of items to the new location, then come back and load up my truck to take with them the next day (So I've reduced their load by 2 pickup trucks worth). The moving day comes and the load-up was very quick and easy. The workers were great. As they were packing, they mentioned they used more space than agreed upon and it would be an extra $2,500 to move due to the increase in items (mind you I had taken 2 trips already to reduce their load). I had no choice as I had to be out of my other place, so I agreed. Once we arrived at the new location, the workers scratched and scuffed all of the stairwells in the new unit trying to get items upstairs without care consideration. Lastly, they then flashed a paper in front of me to sign saying that they did their job and none of my personal items in the move were damaged. Which they were not, so I signed. I asked him before I signed how to escalate the issues with the scuffed paint on the walls and he said to reach out to my representative that I had been working with. He then told me there was nothing I could do since I signed the form already. I told him I'd write a review on BBB and that was when I was finally directed to someone else to assist. They asked me to get 3 quotes for the paint repair, which I did (ranging from 800-1200). They declined all reimbursement because they said they consulted internally, and their repair man said he could do the painting for no more than $400. Then, they offered me a $200 credit with the stipulation I sign an NDA to not disclose my experience to anyone else. Please learn from my mistake and do not use 24/7 logistics.

• Review fromRob P

  Date: 12/16/2024

  1 star
  Worst moving experience of my life. First they did a video conference inventory take since there was not a repo near me to do it in person. We went room to room together so they could see everything. They gave me a reasonable estimate so I went with them. The day they packed me up, towards the end of packing they told me that I had used up the estimated space and that it would cost me another $800 to add space for my things. I had no choice because I was leaving for a cross country trip to my new home right after they left. Then the day before they were supposed to arrive with my stuff they called and said there was nowhere to park the truck (I live downtown in a city) even though the apartment place had places they could have parked. They never checked with them. So it ended up costing me another $1000 for them to rent a smaller truck to deliver my things. Then most of my boxes were smashed and they tore the top off my dresser which I didn't notice because when they were unloading in the apartment they sneakily put a box on top of it to hide it. They also bent the legs of my office desk. They only give you 0.60 per pound for compensation which is barely worth it (but I did sign the contract knowing this). Careless and sneaky is how I would describe this rip-off of a company. Don't use them!

• Review frommarybeth S

  Date: 12/01/2024

  1 star
  Do not use this company to move. It all started out great, had a video call with the salesperson, who told me she had 20+ years' experience with estimating moves. She gave me an estimate, I thought it was reasonable, so I paid the nonrefundable deposit. 2 days before we were supposed to pack out, I had a call with a Q&A person, same video type call. She took many things off our inventory, and added some (that I had not acquired, were there during first video call) and my quote went up 25%. When packers actually arrived, the immediately walked thru the house and increased the quote AGAIN by another $2.5K. But by this time, we had to be out of the house so couldn't' do anything about it. I was assured the first amount would not go up unless we added items. We did not, actually got rid of stuff. I have this in writing that it was a BINDING contract. But in the small print there was "this is just an estimate..." The "inventory" list was a complete disaster too, items mislabeled and didn't go room by room. We couldn't decipher it. TOTAL BS, once they get you with the nonrefundable deposit, the increase cost multiple times. PLUS we were not told we would not get our items at the same time, got 70% on one day and had to fight to get the other 30%. in 1st load we got chairs but no table, couch but not the legs to it, etc. *********. Actual packers never showed up when they told us, always hours late. And we had to pay before they would start loading or unloading. We've moved many times around the world and this company is by far the worst we have used, with packing, customer service, price increases, everything. We paid for a full total pack and did most of it on our own and had to get rid of the packing supplies at the end. I would suggest going with a different company if you have to move long distance.

• Review fromPhillip L

  Date: 10/21/2024

  1 star
  WORST moving experience I've ever had!!! ...so many things went wrong and they never seemed to have considered us as their customer. The actions ********************** took was dishonest, mis-communicated, and completely unprofessional. The most horrible part is I'm a single father of 3 young kids and moving from ** to ** was already very difficult for me and my children. 24/7 trapped me into a cost increase that was almost TRIPLE what we were quoted AFTER the truck was already loaded. Super inconsiderate and I plan to write many more of these reviews and formal complaints (BBB complaint form is next!) so other are not hurt like we were.

• Review fromKhem J

  Date: 09/23/2024

  5 stars
  We recruited 24/7 logistic services to pack our 1 BR condo and move to a 2 BR in ****************. We had gathered a lot of stuff living there 5 years and this group were proficient, gracious, cautious, and effective with pressing and moving our possessions! The people who were in our apartment wore masks the entire time (7.5 hours complete). The amount we paid was really a few hundred not as much as what was initially cited and the group was fabulous at advice along the way. They wrapped everything CAUTIOUSLY and IMPROBABLE our past moves as a whole, everything showed up in a similar condition - without even a scratch. I would 100% recommend their services to everybody I know and will be feeling better to utilize them in the future later on!

• Review fromJason M

  Date: 08/27/2024

  1 star

  Jason M

  Date: 08/27/2024

  Very horrible experience! Paid $20k just to have them destroy everything! What a scam!!! Didn't receive inventory when they picked up, took more than three weeks to receive our stuff. They were supposed to arrive on a Thursday and then called after banks closed on Saturday saying they would be there on Sunday and then didn't show up until Monday. EVERY box marked fragile had been crushed, every piece of furniture that they move was scratched and about half of the furniture was broken beyond repair, my brand-new chest toolbox was dented and bent, stuff was piled on my motorcycle, and it was all scratched up and dented. Every plastic bin that we packed stuff into had the lids broken. Nothing was packed into the truck neat and square everything was just packed in at whatever angle they could get it in causing legs of tables and chairs to be snapped off completely. They made ABSOLUTELY no effort to take care of our stuff at ALL!!! I would not recommend this company at all! Save your money! It would have been better to just get rid of our stuff and buy new after the move.
  

  24/7 Logistic Services, LLC

  Date: 09/18/2024

  Hi *****,
  We sincerely apologize for your experience and any frustration you may have encountered during your move. We understand how stressful moving can be, and we take all customer concerns seriously.
  In evaluating your claim, we see that you opted not to purchase additional insurance coverage, which would have provided more extensive protection for your items during transit. We offer this option to all customers to ensure they have the coverage they need for potential damages, and we regret that you declined this added coverage.
  We acknowledge that some of your furniture sustained damage, and we are committed to addressing those specific issues. However, many of the photos you provided showed undamaged items inside packed boxes, which leads us to believe that the packing of your belongings inside the boxes may not have been handled as carefully as needed packed by owner. While we do our best to transport goods safely, accidents can happen, and thats why we offer coverage options.
  Regarding the scheduling concerns, its important to note that your items were delivered within the expected window that we provided both verbally and in writing. In fact, your delivery was ready earlier than anticipated, but since you were not prepared to receive it, your items needed to be stored temporarily. We do apologize for any perceived inconvenience, but the delivery fell right in line with the typical time frames explained to you.
  We would like to reiterate that your total move cost reflected the size of your shipment and the distance between your origin and destination. While we understand your frustration, our pricing is based on industry standards and factors specific to your move.
  We are more than willing to work with you to address any valid damage claims within the coverage you selected. Please reach out to our customer service team so we can resolve this matter and ensure that the process is as smooth as possible moving forward.
  Thank you for sharing your feedback.
  Sincerely,

• Review fromTom P

  Date: 07/16/2024

  1 star

  Tom P

  Date: 07/16/2024

  Scam Alert:* They offer a coupon to beat the competitor by 10% and do not honor it. * They say they give you a binding estimate contract to move, they under bid it and then raise the price by $7,300 when you have no other option. * The ******* got to our house and did a walk through and told us we would have to pay another $500 for the bulk fee for the safe. It should have been added to the second bid. *We were told our items would be the only items on the two trucks (NOT TRUE). The second truck was a quarter full with someone elses possessions. *There was no inventory on our household boxes being packed and loaded on the truck that had someone elses furnishings on the load. How do I know how many boxes I actually had? How do I know everything got on the truck? How do I identify what box broken items were in? *Most boxes were not identified with what room it came from or the stuff that was packed and what was in it. It took me 1 week to find my coffee maker and 2.5 weeks to find my computer. *Many larger boxes were used and only packed half full. There was even one large box that was empty, taped up and loaded on the truck and delivered. Many wardrobe boxes were used and none of them had used the bars to hang the clothes. The clothes were just thrown in boxes and boxes weighted more than 200 lbs. They found ways to inflated the volume of the shipment because they charge by the cubic foot. ******* called us out and said that we were at our limit of volume, even though we had agreed on a full move. The truck had at least 500 cubic feet of room left on it. He said it would cost another $2,000.00 more to fill the truck up full. Even after we negotiated a new deal with their VP of marketing, locking in a set price for a full move regardless of volume. A total lack of communication from their office to their crews. The packing crew had half full boxes, one completely empty box, anything they could do to inflate the volume and raise our costs.
  

  24/7 Logistic Services, LLC

  Date: 07/19/2024

  Thank you for providing your experience. We hope the following bullet points and summary help the customer and others reading understand the situation better.
  
  
  1. Coupon Not Honored: We understand your concern regarding the price match or beat policy. Our policy is designed to offer the best rate compared to our competitors before booking. We offer this price match up until the day of pick-up but cannot apply it to completed moves.
  
  
  2. Binding Estimate: A binding estimate means the cost is fixed based on the specific items and shipment size listed. This estimate does not cover additional items or changes beyond what was initially agreed upon, which is why any increase in items or size affects the final price.
  
  
  3. Bulk Fee for Safe: There was a human error, and the bulky charge for the safe was missed in the initial estimate. This was corrected on the day of pick-up, and the fee was absorbed by us, with no additional charge to you.
  
  
  4. Truck Exclusivity: An exclusive truck option was not selected in the estimate. This option is available upon request at an additional cost. Despite having additional items, we honored the estimate for ***** cubic feet and moved a total of ***** cubic feet at no extra cost.
  
  
  5. Inventory List: An itemized inventory list, or manifest, was provided as part of your bill of lading. This list includes all items and boxes, ensuring everything was accounted for during the move.
  
  
  6. Box Labeling: We apologize for the inconvenience. Typically, we label each box with the corresponding room, but due to the increase in items and the need to complete the move promptly, some boxes were not labeled. Instead, they received color-coded stickers referencing the piece count.
  
  
  7. Box Packing and Weight: We apologize for any inconvenience caused. There was no evidence to support the claim that boxes were only half full. We did not receive any photos or claims regarding this issue. Due to the increased item count, wardrobe boxes were packed without bars to save space and avoid additional costs. Furthermore, if boxes were only packed halfway, there would be crushed and damaged boxes from basic stacking. Boxes not properly packed will not maintain their shape, causing boxes to become crushed and potentially causing stacks to fall, which could trigger a domino effect on a truck in motion. This is one of the many reasons people hire professional movers like 24/7 Logistic Services. We provide professional packing, wrapping, blanketing, and stacking.
  
  
  8. Volume and Additional Charges: The timeline of this complaint is inaccurate. Upon arrival, we found 732 pieces instead of 542 and informed you of the additional cost. The issue was resolved with the manager, and we honored the agreed-upon price, even accommodating extra items at no additional cost.
  
  
  9. Communication: We have addressed communication issues in previous responses. Measures are taken to ensure clear communication between our office and crews to avoid such issues.
  
  
  All in all, we came to an agreement and successfully completed the move. We have not received any notification of damage, so we assume all items arrived in good condition. The primary concern raised was the price increase, which resulted from the addition of items not initially listed. Despite conducting visual inspections twice, during which we were informed that many items were not to be included in the move, additional items were requested on the day of the move. 
  
  As a business, we have costs associated with each move, and like any moving company, we charge based on the items selected for the move. We are unable to accommodate additional items for free. Unlike some other moving companies, we were ready and prepared to assist with the additional items. Other moving companies may have not had the truck-space, time, manpower, or simply the ability to accommodate the request at the time of the pickup. Also, on the topic of price, the total amount of discounts has not been presented, which was almost $*****. With $4395 on day of the move in addition to the $2,500 discount prior.