Customer Reviewsfor24/7 Logistic Services, LLC

We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

Per our Estimate governing this move, we have up to 21 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers' requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.

A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non-binding estimate.

Per federal regulations, the carrier must provide a revised non-binding estimate to include all additional items and services and bill the difference in charges after delivery in 30 days. Since you received a non-binding estimate, the carrier is only permitted to collect no more than 110% of the estimate at the time of delivery. Your carrier is then required to bill the difference after the delivery.

Per the cancellation policy, as it appears on our estimate before and after booking the move, to which the customer has agreed and signed, the customer must notify us 10 business days or less ahead of the move date for a partial refund. If services are canceled 7 business days or less from the originally scheduled move date the customer shall forfeit prepaid deposits.

If the customer fails to notify us according to the cancellation policy, our agreement clearly states that they may forfeit the deposit. Since the customer has failed to notify us before 10 business days of any changes to their schedule or that they wish to cancel the services, we must maintain our position in this matter.

We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.

First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less-than-satisfying experience.

We offer customers free-of-charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at time of pickup to discuss the fact that the driver is not allowing the customer to choose a Full Value Protection. If the customer had contacted the office at the time of pickup or even during the time between the pickup and the delivery which took 20 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keep the move costs lower.

Per federal regulations, the carrier must offer two levels of liability. IT IS NOT INSURANCE. The Full Value (Replacement) Protection covers for the full replacement of an article or the repairs of it, whichever is lower. The 60 Cents option is the basic liability coverage which is based on the weight of an article (regardless of its value) and is provided free of charge.

A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.

Per federal regulations, any additional items and services requested that were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attests.

We understand that the delivery time can be very stressful and chaotic. However, when the movers are ******* to bring furniture and boxes into the residence, they still need the customer to sign the documents which is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers and count for boxes. It may not be the easiest task to complete and that is why the customer has 9 months to file a claim. However, that does give the opportunity to check main items and at least count them to verify quantity. Damages can later be documented by supporting pictures.

It is also indicated in the Original Estimate document that if the customer experienced any loss, damage, delay, or overcharge after the move, all claims must be submitted in writing to CSI within 9 months of the date of delivery.

We're sorry that the move resulted in missing and damaged items. However, the customer was already sent to our claims service partner, CSI, to submit the necessary claim as required by law. The claim was already analyzed based on the coverage of $0.60c per pound per article which was selected by the customer.  The items were compensated properly based on the coverage and we're waiting for the customer to accept the settlement.  Once the customer signs the release form, a payment will be sent to his mailing address.

Per the Federal Regulations Code 49 CFR Part ***** - Filing of Claims: Claims shall not be voluntarily paid unless filed in writing and per filing requirements as provided in this paragraph and the Bill of Lading governing the move. ***** Filing of Claims: (a) Compliance with regulations: A claim for loss or damage to baggage or for loss, damage, injury, or delay to cargo, shall not be voluntarily paid by a carrier unless filed as provided in paragraph (b) of this section, with the receiving or delivering carrier, or carrier, or carrier issuing the bill of lading, receipt, ticket, or baggage check, or carrier on whose line the alleged loss, damage, injury, or delay occurred, within the specified time limits applicable thereto and as otherwise may be required by law, the terms of the bill of lading or other contract of carriage, and all tariff provisions applicable thereto. (b) Minimum filing requirements. A written or electronic communication (when agreed to by the carrier and the shipper or receiver involved) from a claimant, filed with a proper carrier within the time limits specified in the bill of lading or contract of carriage or transportation and: (b)(1) Containing facts sufficient to identify the baggage or shipment (or shipments) of property, (b)(2) Asserting liability for alleged loss, damage, injury, or delay and (b)(3) Making claim for the payment of a specified or determinable amount of money, shall be considered as sufficient compliance with the provisions for filing claims embraced in the bill of lading or other contract of carriage; provided, however, that where claims are electronically handled, procedures are established to ensure reasonable carrier access to supporting documents.

We regret the customer found it necessary to file a complaint but trust that the above explanation enables them to better understand our position in this matter.

Dear Sir or Madam,

First, we would like to apologize for any inconvenience the customer has endured during the move.
It is never our intention that customers will have a less than satisfying experience.

A "Binding" estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services
described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do
not require a weight ticket and will not change according to the weight of the shipment regardless of
the result of the weighing. The only way to change a binding estimate is to write a revised binding
estimate that automatically cancels out any previously given binding estimate. For example, if the
original service order changes and more items and / or more services are requested to be shipped
or performed by the movers, then a new Revised Binding Estimate must be issued to include the
new charges resulting from the added items and services. The revising of an estimate must be due
to a change of order which results in a change of charges. Weighing of shipments and adjustment of
charges accordingly is only an option with a non- binding estimate.

Our Original Estimate lists what services are included and what services (if necessary) are provided
for additional charges. The customer supplied us with an inventory list consisting of 109 pieces to ship which were estimated to take approximately 1000 cf. (7000 lbs). At the origin, the customer requested to ship the same number of items, however, some items are bulkier and require more space. This resulted increase in the number that they divulged to our estimator.

It is also explained in the Original Estimate document that the inventory items listed below are not
guaranteed volume (cubic feet) accuracy unless an onsite visual estimate is performed. The inventory provided by you on this Binding Estimate Cost for Service is only used as a tool for the carrier to generate your total cubic feet (Volume Amount). Any additional cubic feet or any additional services added on the move-out day will result in an additional cost based on the terms of the Binding Estimate Cost for Service (once booked) and our company's full Tariff. This estimate includes labor, loading, unloading, and basic valuation this estimate is not a contract for services or a guarantee of any kind. All items being shipped must be properly packed or they will not be moved.

We understand that the delivery time can be very stressful and chaotic. However, when the movers
are ******* to bring furniture and boxes into residence, they still need the customer to sign the documents which is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count for boxes. It may not be the easiest task to complete and that is why the customer has 9 months to file a claim. However, that does give the opportunity to check main items and at least count them to verify quantity. Damages can later be documented by supporting pictures. At all times, such movers behavior should and must be immediately reported to main office even if by leaving a message after hours.

It is also indicated in the Original Estimate document that if the customer experienced any loss,
damage, delay, or overcharge after the move, all claims must be submitted in writing to CSI within 9 months of the date of delivery.

We're sorry that the move resulted in missing & damaged items. However, the customer was sent to
our claims service partner, CSI, to submit the necessary claim as required by law. Up to date, no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by
law. For further assistance with filing claims, you may contact CSI directly at ************ or online at ******************.

Per the Federal Regulations Code 49 CFR Part ***** - Filing of Claims: Claims shall not be
voluntarily paid unless filed in writing and per filing requirements as provided in this paragraph and the Bill of Lading governing the move. ***** Filing of Claims: (a) Compliance with regulations: A claim for loss or damage to baggage or for loss, damage, injury, or delay to cargo, shall not be voluntarily paid by a carrier unless filed as provided in paragraph (b) of this section, with the receiving or delivering carrier, or carrier, or carrier issuing the bill of lading, receipt, ticket, or baggage check, or carrier on whose line the alleged loss, damage, injury, or delay occurred, within the specified time limits applicable thereto and as otherwise may be required by law, the terms of the bill of lading or other contract of carriage, and all tariff provisions applicable thereto. (b) Minimum filing requirements. A written or electronic communication (when agreed to by the carrier and the shipper or receiver involved) from a claimant, filed with a proper carrier within the time limits specified in the bill of lading or contract of carriage or transportation and: (b)(1) Containing facts sufficient to identify the baggage or shipment (or shipments) of property, (b)(2) Asserting liability for alleged loss, damage, injury, or delay and (b)(3) Making claim for the payment of a specified or determinable amount of money, shall be considered as sufficient compliance with the provisions for filing claims embraced in the bill of lading or other contract of carriage; provided, however, that where claims are electronically handled, procedures are established to ensure reasonable carrier access to supporting documents.

We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

Per the information on our file, your claim was settled and paid to you last 1/10/2024. You have selected to accept the settlement and release the carrier from any future claims and/or complaints of whatsoever nature regarding your shipments Order No. MD3746011.

We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.