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Business Profile

Vacation Rentals

A Paradise Vacation Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business evicted us with the police present just because we were younger guests on vacation. They harassed us, and refused refund and this moment has scared my friends and I for life

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/06/2024, my family and I checked into **************, a property managed by A Paradise Vacation Rentals and ************ Our stay was significantly marred by numerous issues, primarily involving the inoperability of the washer, an amenity critical for our family, especially with young children.Key Issues:Inoperable Washer:Reported malfunction on July 7 at 3:40 PM.Promised repair by 12 PM on July 8, but the technician arrived late and confirmed the washer needed replacement.Replacement washer delivered on July 10 was defective.Washer removed on July 17 but not replaced before our checkout on July 20.Unclean Conditions:Unclean bedding and bathrooms.Dust and debris under beds and on toilet bases.Safety Concerns:Malfunctioning smoke detector.Inadequate Air Circulation:Bedrooms had poor air circulation, making them uncomfortable.Contractual Obligations:According to the rental agreement, A Paradise Vacation Rentals committed to expediting repairs for any malfunctioning equipment. Despite this, the delays and provision of a defective replacement washer did not align with their commitment. The agreement stated:In the event of equipment malfunction within a rental property, A Paradise Vacation Rentals will expedite repairs as quickly as possible. Any maintenance items should be reported to A Paradise Vacation Rentals as soon as possible and may require vendors outside of A Paradise Vacation Rentals to repair and/or replace equipment. No rent adjustments can be made for circumstances beyond our control or for malfunction or loss of use of equipment, amenities, or nearby construction.Response from Management:Despite my detailed communication and request for a partial refund due to these significant issues, the management's response was unsatisfactory, and my request was ignored. The lack of effective customer service and commitment to resolving our issues has been extremely disappointing.

    Business Response

    Date: 08/12/2024

    Please see attached response.  ************** Peak, ****

A Paradise Vacation Rentals is NOT a BBB Accredited Business.

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