Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ordering a ecm for my truck. I accidentally put two in my cart and placed the order. I called them that day. They said it hadn't posted yet to call Tomorrow. I called the next day on February 28th and they removed the 2nd ecm from the order. Told me I'd have my money in 1-3 business days. This is day number 9 and still no money has been sent. I've talked to two different employees that told me the same story. Was on the phone with the 3rd today on hold for 10 mins before they hung up on me and I can't get them go answer again after I asked her what the next step is I should take. They owe me $186 for the 2nd ecm that was taken off the order. I have received the one I did order already.

  Business Response

  Date: 03/14/2025

  Dear Mr. ************ would like to sincerely apologize for the delay in processing your refund. I understand the inconvenience this may have caused, and I truly appreciate your patience during this time. After reviewing our records, I can confirm that your refund has been successfully processed.
  If you have any further questions or concerns regarding this matter, or if you would like to discuss it in more detail, please do not hesitate to contact me directly. I am more than happy to assist you further.
  Thank you again for your understanding, and I look forward to ensuring that any outstanding issues are resolved to your satisfaction.

  All Computer Resources
  ******* ********
  **************** Manager
  *********************

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks this company has had my money only to finally tell me they couldnt get the parts to fix it. Then they tell you they have 5 business days to return it. They say 100% customer satisfaction, that is false.

  Business Response

  Date: 03/03/2025

  We sincerely apologize for the delay in processing your order. We understand how frustrating this situation must have been, and we take full responsibility for not meeting your expectations.

  However, to clarify, we never stated that we were unable to source the necessary partsonly that there was a delay in obtaining them. Our team was actively working to secure the components needed to complete your module when you contacted us to request a cancellation.

  You submitted this complaint two days after requesting the cancellation, and your refund has since been issued. If it has not yet reflected in your account, we strongly recommend contacting your financial institution, as processing times can vary depending on the payment method.

  Again, we regret the inconvenience this caused and appreciate your understanding. If you have any further concerns, were happy to assist.

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a *** I believe September 2024. Charged me more than was on the website. Once it finally arrived it worked fine until today. Called them up and I have no warranty. They said I didn't return the core. It doesn't say anything on the order about returning the core. She said there was a shipping return sticker in the order. Does she not think I wouldn't have returned it if it meant I didn't have a warranty? I'm 64 years old and have been returning cores for 48 years. What a way to scam people out of a warranty.

  Business Response

  Date: 02/21/2025

  We appreciate the opportunity to clarify the details of your order.

  At the time of purchase, you initially selected a generic listing, which did not match the exact part number required for your vehicle. After reviewing your order, we informed you that the correct part for your vehicle was listed at a higher price by $30. We have a recorded conversation confirming that this was fully explained, and you acknowledged and agreed to pay the difference to receive the correct part.

  Additionally, the listing you purchased clearly states that a core return is required, with this information highlighted in red to ensure visibility. This requirement is also stated in multiple areas on our website and was included in your order confirmation email. You can view the listing here: ***********************************************************

  To make the process as simple as possible, we provided a free return shipping label inside the package. The tracking number for this label, 1Z7E53478746965982, confirms that it was never used to return the core.

  We understand your frustration, but we make every effort to ensure all core return requirements are clearly communicated before and after purchase. If you would like to discuss this further, please feel free to reach out to us directly, we are happy to assist.

  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new computer would not work in my 2014 jeep, so far 46 hours nothing from tech support

  Business Response

  Date: 02/19/2025

  While we are not proud that a technician has not yet reached out to you, we do want to provide some context regarding the timeline of your request.

  You called us yesterday at 3:42 PM Eastern, and our team promptly sent you helpful troubleshooting steps. At 4:50 PM, just over an hour before our closing time, you responded that you were still experiencing issues. Since then, you have sent three additional messages, despite our initial email clearly stating in bold:

  "Please note that tickets are handled in the order of receipt, and submitting multiple responses may result in delayed assistance. Your cooperation is greatly appreciated."

  Your complaint states that you reached out to technical support 46 hours ago, yet this BBB complaint was opened within 24 hours of your initial request for assistance. We understand the urgency of your situation and assure you that we are working on getting you the help you need as quickly as possible.

  A technician will be reaching out to you first thing in the morning to assist further.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22963203
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/20/2025

  I was able to confirm that you were able to speak with our technical support team this morning and are working towards a resolution via your lifetime warranty.  Please do not hesitate to reach out with any future questions or concerns. 

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On their ad they state all orders take 3 business day to process and then ship out. I placed my order Friday around 1:11pm. Was texted and emailed around 4:30 same day that my order has been placed on hold because they needed some other information. It was the same info I gave them when I placed my order nothing new or different. So I thought my order was started and should be sent out Tuesday for me to have it on Wednesday the 5th. So on the 4th I got same email saying order is on hold need more info so I call to see whats going on only to be told order is still being processed and on time. So when I didn't get it Wednesday I called Thursday so see what's going on and was told they didn't have the parts in stock to finish the job they will have them Friday to finish my order and ship it out. It Monday the 10th now called them again only to be told they are still working on my order but it should be shipped out tonight and I should have it tomorrow. My order was not processed or handled how they advertised.

  Business Response

  Date: 02/13/2025

  We sincerely apologize for the delay and any frustration this caused. We appreciate the opportunity to clarify the situation and take full responsibility for not meeting the expected timeline.

  
  When your order was placed, a valid part number was provided, but we could not confirm whether it was the exact one from your vehicle. Unfortunately, weve seen many customers accidentally select a part number that does not match their vehicle, which can lead to even greater delays if the wrong module is sent. To prevent this issue, we reached out to confirm your modules part number before proceeding.

  
  Additionally, while we did have modules available, we were temporarily missing critical components needed to fully rebuild and test the module to ensure it functioned properly before shipping. We understand that this caused further delays, and we should have communicated this more clearly.

  
  We take full responsibility for this delay and, as a courtesy, we issued a refund for the shipping cost while still ensuring that your module was shipped via Next Day Air. You should have received it earlier this week. If you have any further questions or concerns, please dont hesitate to reach outwere happy to assist.

  
  Again, we truly appreciate your patience and the opportunity to make this right.

  Customer Answer

  Date: 02/16/2025

   
  Complaint: 22921946
  
  I am rejecting this response because: do you mind letting me know what components where missing that where needed to rebuild the ecm. Specific name of the components. Because I have opened the ecm it didn't look like it was rebuild or had anything replaced in it everthing still look original. So why was the wait  so long if you had some ecm in stock. Also the way your employees try to give me the run around and don't transfer me to manager when ask need to be addressed and correct. 
  
  Sincerely,
  
  *** **********

  Business Response

  Date: 02/19/2025

  The customer has now been sent 2 different modules that are both causing the exact same issues as the one that was originally installed on the vehicle, proving that the issues are elsewhere on the vehicle.  Regardless we have already approved the customers refund request and sent a free return shipping label.  Once both modules are returned we will be happy to issue a refund so the customer can work on properly diagnosing their underlying issue. 

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company 290 dollars for overnight delivery of a car computer. I received an email stating they had an issue and had to get a new one. Then I received an email stating it would be shipped the next day. Now 4 days later they say there's a shortage of these parts. It's a scam and I wish they could be arrested. People need to know this is a scam business

  Business Response

  Date: 02/03/2025

  Thank you for reaching out and giving us the opportunity to address your concerns.

  
  We understand that you paid for overnight delivery and expected prompt service. Please allow us to clarify our process: while our shipping method is overnight once the order leaves our facility, our website clearly states that orders require three full business days for processing. This time is necessary to thoroughly inspect and prepare your car computer for shipment.

  
  Your order was placed on Tuesday, January 28, 2025. We encountered an unexpected parts issue that required us to source a new unit to ensure you receive a quality product. We notified you as soon as we became aware of the situation, and your order is now scheduled to ship today, February 3, 2025, via ***. You can track your shipment with the following tracking number: 1Z72V33E1342474375.

  
  We sincerely apologize for any inconvenience this one business day delay may have caused. Our team is committed to maintaining transparency and quality in our service, and we regret that this situation has fallen short of your expectations.

  
  If you have any further questions or concerns, please feel free to contact us directly. We value your business and appreciate your patience and understanding as we work to resolve this matter.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22891754
  
  I am rejecting this response because:they advertised when purchasing that the computer was in stock and could be next day air for 60 dollars. It is not my fault they had issues and took ten days to fix it. I would like my shipping refunded. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/14/2025

  Our records indicate that your module was delivered last week. Could you please let us know if you are experiencing any issues? Your module is backed by our lifetime warranty, and we are fully committed to assisting you should any concerns arise.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22891754
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****. My module was not delivered next day. It was a host of excuses as to why it wasn't. Plus it does not s*** properly now

  Business Response

  Date: 02/19/2025

  My records indicate that the module was delivered to you 2/4.  Are you experiencing issues with the module?  If so, it is backed by a lifetime warranty and we would be happy to assist you at no charge.  If you would prefer you do also have the option to return the module for a refund.  Please advise if that is how you wish to proceed and we can email you a shipping label for your convenience. 

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked for refund on part ordered on 12/2024 and advised that I no longer wanted the part due to not getting my shipment overnight and asked for refund. It has been going on two weeks now and still no refund and keep giving me the run around. The refund amount is ******

  Business Response

  Date: 12/20/2024

  Hello Ms. ******************** you for speaking to me earlier. I appreciate the opportunity to allow us to make the situation right. Your refund was processed 12/18 as discussed. If you have any further question or concerns please do not hesitate to reach out to me personally.

  Thank you, 

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a computer it was defective I returned and didn't get a refund

  Business Response

  Date: 12/10/2024

  Hello,

  We sincerely apologize for the delay in processing your refund. We were unsure if you wanted to continue with Technical Support or if you wanted a refund. Please note that a refund was just processed as per your request. Depending on your bank, funds can take between 1-3 business days to reflect in your account. 

  We again apologize for the misunderstanding on our end. 

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and paid for a transmission control module from this company. I received it a month later. I installed the module and had the same problem as I originally had, no communication with transmission control module. I thought I must have another problem. After much research and testing, I realized it must be a bad new module. I contacted the company and was told that because I had not returned my core, I had no warranty on my new, non working module. I purchased another module from another company, installed it, and it worked immediately. I contacted **** at Computer Resources again, and was told there was nothing they could do. Now I am out $1000 for the non working module and $200 for a core charge

  Business Response

  Date: 11/06/2024

  ******,

  We sincerely apologize that you continued to experience issues after your module was delivered. The attachment provided shows that although your module was delivered in early July, you did not request technical assistance until October 29th. At that time, we opened a technical support ticket which you did not respond to. You also spoke to our **************** Manager who advised that although you had not returned your core, which you knew you were supposed to in order to activate your lifetime warranty, we were willing to honor the warranty if you sent both the module you purchased from us along with your core. I have also attached the link for the part number you purchased advising of our return and refund policy under "Shipping & Returns" ***************************************************************************************************************. We look forward to resolving this issue with you.

  Thank you, 

• Initial Complaint

  Date:10/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, I put in an order from all computer resources for a computer for my 1995 **** F150. I included the Vin and the mileage. I ordered a new computer for my truck because my computer was making the fuel system act erratic and based on my reading, I just it to be a computer problem so I ordered a new computer. I ordered from this company pacifically because I had decent reviews, a lot of bad reviews which made me worried but a lot of good reviews and so I took a chance and I ordered from them. I paid for two day shipping extra $50 I received the computer October first I drove my truck into my shop. I took my old computer out. I put the new computer I received in and my truck would not start. I took the old computer and put it back in and my truck started. I removed and replace my old computer with a new computer a couple more times just to make sure and the new computer would not even start my truck so I sent it back the very next day and I called about a full refund. They informed me that they would do a test and I may be charged a 30% restocking fee and restocking fee. Ridiculous. Didnt even have the computer for one day and it wouldnt start my truck I dont see how theyre entitled a restocking fee for a defective product. I would like a full return.

  Customer Answer

  Date: 10/10/2024

  I would like to cancel the complaint 

  Customer Answer

  Date: 10/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Stravoski